Samsung Store Reviews 

Samsung wearable, the worst service I have ever received from a company in North America. Even my local grocery shop provides better customer service than Samsung Canada. I purchased a galaxy buds+ in 2021 from best buy, BC Canada but it stopped working after couple of months, had to contact the service center to have them to provide me with a repair service, after 1 hour speaking with the agent, he told me he could not find the serial number of the buds in their system because the product is made in Vietnam and I have to contact Samsung Vietnam, what??????? are you kidding me???? All my family is using Samsung products but we are gonna stop and switch to other products from now on.

Bought a Samsung S21+ 2 months ago which is supposed to come with free galaxy buds. I received the phone but no earbuds that came. Been calling them every day in the past month but no one can really help me. I followed the instructions on how to claim the earbuds on their website but their website just keeps on going blank after logging in to your Samsung account. Agents even their supervisors keep on saying it's my internet connection and my device that has a problem but I have tried my 2 other phones, my iPad, tablet and MacBook but it's all the same; it just goes blank after logging in. Their agent just keeps on passing me to different agents and hotline number and always been on hold for more than an hour every time I call. Super s#!**y service for a prestigious brand. Will just be returning the phone. Too much hassle and poor customer service!

Bought some headphones as I figured they would be more legit than knock-offs from other big retailers
They didn't work properly
So I called Samsung and immediately got the run around. Spoke with 5 different people, each time having to start from scratch.
In the end they said as I didn't call in the 48 hour window from receiving them they can't refund or exchange. What???
Yes...that is correct. They sold me a defective product with their name on it from their Web site and they won't honour that.
So disappointing.
Buy elsewhere

I've been a customer for 15 years. Always bought my phones in the USA but now that I moved to Canada, I bought my first phone here, directly from Samsung and I'm afraid to say their customer service is the worst I have ever seen in life. It is just unbelievable. The representatives are extremely rude, have serious listening comprehension issues and will talk you down. Can't recommend Samsung. They have just lost one more loyal customer

Horrible and inflexible customer service. Buggy and slow website.

I got so frustrated I just decided to return the product.

Do not buy any Samsung phone, the quality of the glass that they use for the screens have reduced drastically and are very fragile now. The only phone that I can remember that they had with good quality glass was on samsung galaxy S1. Avoid them at all cost, and don't throw away you hard earned $1500 +, even if they are in installments. Hopefully they do something about it.

Absolutely horrible customer service, bought a brand new Samsung refrigerator and it stopped working 10 days later... Now 3 weeks later I still don't have a working fridge and no one has come to repair it. Samsung customer service is a nightmare to deal with... I've lost more in food then the unit is worth. Will never buy a Samsung product again ... Buyer beware ... Company does not stand behind product!!!

I'm not gonna say what everyone already knows. But got me an s20 pluse and 5 months later sent it out 5 time and got it back worse or worser. They tell me you can send it out as many time's within 1 years. But they keep dicking around with the phone 8 bought and pay fore every month and s20 pluse is the worst phone ever. Had all of them up to the s20. Pluse. Worse every stay away or stay away from samsung. It's easier to sell you a phone for 2 years and screw u because they know u can send it back and all they do is change a cheeo battery and drive. But they do t know what there doing because if they did it wouldn't shut down and lot work. Don't forget the best of the best ya right. Pager's were better then this garage. What there gonna reply with sorry about your experience contact samsung at what evey number. Stay away therenoy that good anymore

One of the worst website. Samsung is suppose to be one of the best high tech company and yet the website is terrible, so slow and at times it doesn't even work.

Worse customer service. There is no service, they will ignore you. I sent email and called been over 10 days still did not resolve the problem. Don't buy Samsung if you expect good product and good service. They don't honour what they say.

Hi everyone! I purched a nice new Samsung galaxy note 10 + and invested $1500.00 Canadian now that I unfortunately lost my password to my Samsung account which is rarely if ever used most my apps won't work properly. Samsung is unfortunately experiencing a higher than normal call volume so they basically told me to just wait we'll email you.

WOW GREAT CUSTOMER SERVICE GUYS!! DONT WORRY ABOUT MY $1500.00 USLESS PHONE THAT'S OK YOU GOT YOUR MONEY!!!

RIGHT??

This doesn't happen to me often but today, I had the worst customer service experience ever with Samsung Canada. First, I'm from Quebec and I wrote them on the chat in french. They answered me that French customer service is only available at certain hours : from Monday to Friday between 10:30 am and 7:30pm. I don't get the same service as english speakers AND I get no service during the weekend! I will certainly report this, as this surely violates Canadian language laws. Also, I made an apointment to repair my cellphone and then I got an email saying that the estimate for the repair will be sent to me and If I refuse the repair cost, I'll have to pay a 35$ fee for the estimate!! Is this even legal??? I've had Samsung phones for many years, but I lost all my respect for this company.

Terrible and sad customer experience I had with Samsung customer service. She put me on Hold for more than an Hour and rudely talked down at me. and when I mentioned to her that I will do the review and didn't want to say her name. And when I asked her to hang up, she deliberately hanged the phone and told me that I will wait. She is still hogging the Line as I type this.

Tried to get my samsung phone repaired, took numerous conversations on their online support for them to send me a shipping slip. They received my phone and kept it for a period and never repaired it. It was an awful experience. Thought a big brand would have good support, but never buying anything samsung again. No confidence.

Just like all of the negative reviews below, I have been burned by Samsung Canada's non-existent customer service and unwillingness to stand behind their products. My nine-month-old Samsung Galaxy phone stopped charging and not only would Samsung not address they issue, they prevented their service centre from even looking at the phone to see if it could be repaired using aftermarket parts. So to be clear: they won't fix it under warranty AND they won't allow me to get it fixed by their service centre EVEN IF I pay for the part. So now I have to buy a new phone but I guarantee it won't ever be a Samsung again (after more than 10 years of buying their Galaxy phones).

Ordered a washing machine on next day delivery, received a text that evening to say it would now be the day after with no explanation as to why. Tried to ring customer service to complain and was sent on a loop of 30minute+ holds then the final person put the phone down on me. When it did arrive the delivery driver refused to take away my old appliance which I had paid £20 to have removed and I have received no refund. Would not use again.

This is my worst customer experience since Covid and that's saying a lot. I ordered my phone, got an order ID, and waited the 24-48 hrs they said it would take to get a followup email. No email, so I chatted with four customer service agents over 1 week and they all said my ticket was escalated but didn't know the status of my order. The worst part is I can't cancel my order cause it hasn't been processed even though I have an order ID. No wonder Samsung gets such horrible reviews

Pre-ordered by S21 on the first day. First they sent me the wrong phone with someone else's information in the box. Took one full week to even have one person email me back. Then took another 8 days to get my correct phone. And then didn't even get a brand new phone, the box was re-taped closed and not in it's original wrapping. And what did they do for me? Gave me a $50 eVoucher only good for the Samsung website and only valid for a new phone or hardware, not valid to by accessories for my new S21.

Sure, ordering straight from their website might be cheaper but the money you save is negated by the fact that they ship slower than internet browser loads. Be prepared to wait for a long time. Sometimes they don't even take inventory right and you'll find out after a few days of wondering why your order hasn't shipped, that your item got backordered. Honestly, if you have the money, just buy from Amazon.

Like many others suggested, Samsung has the worst costumer service ever, once you've purchased a device, they no longer care. They make it a hassle to return a defective product, after being promised to receive a confirmation email about them being aware my product is broken due to the defect, I received nothing within a few days. Had I not paid with PayPal, I would have been done for. So I opened a dispute and ultimately they wasted money due to their horrible nonsensical policies and support. That was just my experience with returning a defective flawed design of the galaxy fit.

I had also ordered a a70 which had horrible software bugs when fingerprint was enabled. After a long week of emails and reaching out, they told me they can't fix it as it's not a Canadian phone, but it was the international version... International as in all across the world, who do I contact for that uh. So instead of transferring me to the right department incharge of my phone model/"region" they expect me to re explain the entire horrible experience I've had and due that repeatedly until I find the right "region" incharge of my phone. Since I have ditched all my Samsung products, watch, monitor, phone home appliances. The only thing remaining is our ad filled "Smart tv".

And that's another problem, half the time it doesn't load Netflix or YouTube property, some may think it's bad wifi, no the tv is 1 meter away from the modem and we get 500+gb/sec download speed with an average ping of 5ms - 10ms. At that point we just gave up on it all and didn't bother contacting Samsung and won't bother with any of their devices no longer.

The only good Samsung product we own is a Samsung vacuum from about 15 years ago, only last year it started to show its age.

This review is a bit late, as in a few months, due to being busy and not knowing where I can leave a review.