Good support from Sandberg. I contacted them about a faulty cable, and they responded helpfully and handled it professionally. Nice to deal with a company that takes customer support seriously.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This company is great - a vast product suite, keeping track with market demands, neatly designed, produced with care & pride and coming with a good price. Support comes at par. These guys are just fan... See more
Company replied
I have this Headset for over a year now (see my Review Nov 25, 2024). Still very satisfied with the Headset BUT there has been a development. A month ago the thing broke down; not technically but pro... See more
Company replied
I had a problem with an HDMI to VGA converter which my local retailer wasn’t prepared to replace. They told me to contact manufacturer i.e. Sandberg which I did and they replaced it with no problems a... See more
Company replied
Company details
Written by the company
Sandberg står for kvalitet og brugervenlighed. Hvis det er vigtigt for dig at tilbehør har en høj kvalitet og er nemt at finde ud af at bruge, så skal du vælge Sandberg. Vores ideologi "IT is for everybody" er gennemført i alt hvad vi foretager os. Siden etableringen i 1985 har både den private forbruger, institutioner og virksomheder draget nytte af denne enkle filosofi. Distributører og forhandlere sætter pris på tilgængelighed, sortiment, enkle procedurer og den usædvanligt lave fejlrate. Hvert år kommer der over en halv mio Sandberg produkter ud til forbrugere i flere end 65 lande. Der er 5 års garanti på alle Sandberg produkter.
Contact info
Bregnerødvej 133D, 3460, Birkerød, Denmark
- 70268500
- info@sandberg.world
- sandberg.world
Quick response and very nice support!
This is some of the best support I've ever experienced! Immediate response and great willingness to solve the challenge. Thank you very much!
March 11, 2025
Unprompted review
Reply from Sandberg
Hi Gunnar,
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our support team.
Have a good day😊
Advertisement
Does what is advertised
Does what is advertised, for cheap. Active support and quick response times, great price to quality ratio.
Their vertical mouse costs 1/5 the average vertical mouse, functions identically.
February 7, 2025
Unprompted review
Reply from Sandberg
Hi Ivan,
Thank you for your kind review! We're delighted to hear that our product delivers great value and meets your expectations. Providing quality at an affordable price, along with responsive support, is what we strive for. We truly appreciate your feedback and look forward to serving you again in the future!😊
Excellent and super fast support
Send an email on the week end, got my answer first thing in the morning with all the information I need.
That is called excellent support.
January 27, 2025
Unprompted review
Reply from Sandberg
Hi Maxime,
Thank you so much for your kind words!
We’re thrilled to hear that you had such a positive experience with our support team. Providing timely and helpful assistance is always our goal, and it’s great to know we were able to deliver just that for you.
Quick and extended answer!
Quick and extended answer on my question regarding a floppy drive and Windows11. Very good customer service!
January 23, 2025
Unprompted review
Reply from Sandberg
Hi Ruud,
Thank you for your review and good to hear that you have had a good experience with our support and all information to you was useful.
Thank you for your support😊
Awesome Customer support.
Awesome Customer support.
I have an older chair model, they were extremely helpful and sent me accessories for it.
Chair quality is awesome, I've been using it for a while, next one will be Sandberg aswell.
Really Pleased with the whole Company overall
January 8, 2025
Unprompted review
Reply from Sandberg
Hi Gergo,
Thank you for your fantastic feedback! We're delighted to hear that you had a positive experience with our customer support and that you're enjoying the quality of your chair. It's great to know that our team could assist you with the accessories for your older model. Your satisfaction and loyalty mean a lot to us, and we look forward to continuing to provide you with products and service that meet your expectations. We truly appreciate your trust in Sandberg and look forward to being your choice again in the future!
Advertisement
Excellent customer service
Excellent customer service. I had a problem with the mouse receiver and they sent a replacement. I really liked the 631-02 and I've been only using this since.
January 2, 2025
Unprompted review
Reply from Sandberg
Hi Oussama,
Thank you for your kind review!
We're delighted to hear that you had a positive experience with our customer service and that the issue with the mouse receiver was resolved to your satisfaction. It's great to know that you're enjoying the 631-02 and that it has become your go-to choice.
I had a failure with my device and they…
I had a failure with my device and they accepted changing it for free after explaining the issue by email. Trustworthy.
December 11, 2024
Unprompted review
Reply from Sandberg
Hi Jofre,
Thank you for your kind feedback! We're glad we could assist and resolve the issue with your device to your satisfaction. Providing reliable support and building trust with our customers is our top priority. If you ever need help again, don't hesitate to reach out—we're here for you! 😊
My NumPad went faulty and they shipped…
My NumPad went faulty and they shipped out a replacement very quickly. Excellent customer service
December 16, 2024
Unprompted review
Reply from Sandberg
Hi Croft,
Thank you for your kind words! We're delighted to hear that our customer service met your expectations and that we could resolve the issue promptly. Your satisfaction is very important to us, and we're always here to assist whenever needed. 😊
Help before to select
I have received all the necessary guidance and this let me take the proper choice before to buy it.
December 5, 2024
Unprompted review
Reply from Sandberg
Hi Galin,
Thank you for your kind words! We’re thrilled to hear that the guidance provided helped you make the right choice.
Have a nice day😊
Advertisement
Dead powerbank replaced fast
A powerbank died and I got fast and great service and will get a replacement item within a week. Thanks!
November 15, 2024
Unprompted review
Reply from Sandberg
Hi Daniel,
Thank you for your review.
Good to hear that you are satisfied with the solution and your replacement product.
Wishing you a good day😊
Sandberg 640-94
I contacted Sandberg becuase the commander chair's leg ruptured just enough that the gas cylinder went through it. Jesper answered my email and he was super nice. They sent me a replacement for the leg and gas cylinder as well along with some promotional items.
Thank you for the awesome customer support and products!
September 3, 2024
Unprompted review
Reply from Sandberg
Hi Bálint Tompa,
Thank you for your review and kind words to us.
We are happy to hear that you got all support needed and your chair is fully functional again.
Wishing you a good day😊
Excellent docking station Sandberg 136-23
I have purchased a Sandberg 136-23. This is an excellent docking station. I daily use almost all of the ports on it. I hade a little issue, so I have asked the technical support. The support was very quick and competent. We solved the issue very soon.
Thank you very much.
September 23, 2024
Unprompted review
Reply from Sandberg
Hi Laszlo,
Thank you for your review regarding Sandberg 136-23 and good to hear that you had all support needed and product is working in your daily use and setup.
Thank you and have a good day😊
The Sandberg Car Charger 3in1 130W…
The Sandberg Car Charger 3in1 130W USB-C PD
is ultra fast and reliable. I was able to charge my Sony Xperia 10 V in only minutes from 45% to 80% via the fast charging port. I got immediate response from customer service whether I can keep the charger in the cigarette lighter socket all time. Answer was "yes you can, but in hot summer day it is recommended to take it away".
October 1, 2024
Unprompted review
Reply from Sandberg
Hi Janne,
Thank you for your positive feedback! We're glad to hear the Sandberg Car Charger 3in1 130W USB-C PD is performing so well for you, especially with its fast charging capabilities. We appreciate your inquiry regarding continuous use, and it's always a good idea to follow the recommended precautions, especially in warmer conditions. Should you have any further questions or need assistance, don't hesitate to reach out. We're here to help!
Advertisement
Quick and accurate response about…
Quick and accurate response about technical details of my product!
September 20, 2024
Unprompted review
Reply from Sandberg
Hi Johan,
Thank you for your feedback! We're glad to hear you had a quick and accurate response regarding your product. We're always here to assist with any technical details.
Wishing you a good day😊
Already have their All-in-1 Laptop…
Already have their All-in-1 Laptop Powerbank 24000 and I am 100% satisfied.
Now looking into purchasing 100w solar charger.
Support gave me detailed info on available solar chargers and helped me to decide which one would suit me best. Also, very quick to reply.
10/10
July 22, 2024
Unprompted review
Reply from Sandberg
Hi Jovica,
Thank you for your kind review and we are happy to hear that you a satisfied with your Sandberg All-in-1 Laptop Powerbank 24000😊 Good to hear that you have had a good experience with us and our support.
Thank you and have a good day!
This is the best service
This is the best customer service I have ever encountered in my life! Very grateful to this company and special thanks to Jesper🌟 The fastest and highest quality help!
July 18, 2024
Unprompted review
Reply from Sandberg
Hi Vladimir,
Thank you for your review and good to hear that we handled your support case good and effectively.
Happy to help😊
Have a nice day!
Absolutely perfect
Absolutely perfect! The service is beyond exceptional, I can't describe it any other way. Communication was straightforward and direct. Many companies could learn a lot from Sandberg. Everything here is just right! Both the product and the service are outstanding. Many thanks to Mr. Jesper!
July 9, 2024
Unprompted review
Reply from Sandberg
Hi Nikola,
Thank you for your kind review and good to hear that you are truly happy with our solution and Sandberg powerbank.
Highly appreciated.
Wishing you a good day 😊
Advertisement
Great service
I bought a 24000 solar powerbank. It is a great product but one of the charging ports stopped working after 1 year. Reason unknown.
After contacting Sandberg they were quick to respond and are sending a replacement.
May 21, 2024
Unprompted review
Reply from Sandberg
Hi LC,
Thank you for your kind review!
Highly appreciated.
We hope you will enjoy your Sandberg product.
Wishing you a good day😊
Great user experience
I had issues with the Sandberg 630-13 mouse as it suddenly stopped working. Jesper Erik Raun promptly responded and provided me with advice on how to get the mouse working again. Since we couldn't resolve it, he sent me a brand new mouse, which I received within a few days thanks to expedited shipping. Exceptional user experience. Jasper Erik, thank you once again.
May 7, 2024
Unprompted review
Reply from Sandberg
Hi Branko,
Thank you for your kind review!
Highly appreciated.
We hope you will enjoy your Sandberg product.
Wishing you a good day😊
Brilliant Service!
Great company; their customer support is top-notch! I was dealing with Jesper, and he went above and beyond to help me find a resolution for our customer. Can't recommend these guys enough!
May 7, 2024
Unprompted review
Reply from Sandberg
Hi Data,
Thank you for your kind review!
Much appreciated.
Happy to hear that you received good help and support.
Wishing you a good day😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.