Sandberg Reviews 259

Love my Survivor Powerbank 30 000 mAh.Delivery was fast and I got excellent help from Sandberg support desk with a claim I did.

Fantastic service! Kudos.

I ordered a Hand Crank Powerbank online on 5/3. I picked it up from a GLS pick up point on 7/3. When opened it worked fine but had an odd rattle. I sent an inquiry to Sandberg, on 9/3, and by 11/3 I had a reply - it shouldn’t be a problem but if I was worried about it they’d send a replacement. I agreed, and it arrived at my home address with GLS 0n 13/3, and all is good ! Pretty good response time and service from Sandberg.

I contacted Customer Support last Friday because my Sandberg-450 BT receiver had suddenly stopped working. After reviewing a couple of troubleshooting steps, Jesper (customer support agent) was kind enough to ship a replacement and even another more advanced model, which were received via FedEx right after the weekend. That's what I call great customer service! Will not hesitate to purchase Sandberg products in the future. Thanks again.

Their numpad is very easy to set up for most users. No extra software to install.

The customer support is very friendly and are willing to help.

Very fast support and help. Thanks.

I was looking for an option to use my internal Blu-ray drive as external. My choice fell for the USB 3.2 Cloner and Dock for M2 + NVMe + SATA.

I contacted Sandberg customer support and got good feedback from them. They had never tried mounting a DVD drive to this unit and it was never designed to work with a DVD drive.

After i recieved this unit I firstly tried to use this unit as intended by mounting an NVMe drive onto it which worked flawlessly to recognize and speeds were good.

When I tried with my internal Blu-ray drive it would not power on. This was a wild shot since i've seen people modding external drives PCBs to work with internal DVD drives.

+ Works as advertised
+ Extra slot for M.2 or NVMe drive if your internally full.
+ Good speeds with USB 3.2
+ Easy cloning with or without computer.
+ Compact unit

- Don't work with DVD drives.

I ordered an usb microphone streamer kit but its boomarm broke, contacted support and they were able to send me a new boomarm. super fast response times, overall a good experience.

I bought an external Keypad, that unfirtunately had a disfonctionnement. I asked the Helpdesk, and I get a really fast answer, saying that this problem was recurring. They immediately offer me to send me a replacement Keypad, without any question on further investigation.
Since such problems can occurs, I really appreciated how quickly they responded, as well as the kindness of their response.
Thank you very much!!!

I bought a power bank before winter 2023 (Survivor 72000). There were regular blackouts in Ukraine. It worked fine day by day at the cold, in the discharge, for a smartphone, router, laptop, and even for heating food. Because of it I had able to save my job.
A few months later I checked the charge for the next winter and it refused to charge. But the guys from the Birkeröd office replaced it for me without any obstacles. Thank you guys, you are the best <3
BTW Survivor is a very accurate name

Really good products! Also I want to highlight that they are so nice in terms of shipping problems.

I recommend a lot buying products on this shop!

I recently purchased the Sandberg 630-09 numeric keyboard and reached out to their support team due to an issue with specific keys not functioning as expected. Jesper from Sandberg responded promptly to my inquiry and provided troubleshooting steps, including ensuring the keyboard was fully charged and testing it on another computer.

Despite our efforts, the issue persisted, and Jesper, demonstrating excellent customer service, escalated the matter to their technical engineering team. After some diligent investigation, they concluded that an updated version of the keyboard with an improved chipset was necessary to resolve the issue I encountered.

Jesper communicated this decision efficiently and offered a free replacement unit once the updated keyboard becomes available. While an exact release date was not provided, Jesper's commitment to ensuring customer satisfaction and delivering an enhanced product was evident throughout our correspondence.

I truly appreciate Sandberg's dedication to quality and innovation. Their proactive approach in acknowledging and addressing product issues reflects their commitment to customer satisfaction. While I eagerly await the release of the new keypad, I'm impressed by their professionalism and willingness to go above and beyond to ensure a positive customer experience.

Thank you, Jesper, and the Sandberg team, for your dedication to resolving this matter and your commitment to delivering an improved product. I highly commend your efforts and eagerly look forward to receiving the updated keyboard.

Very responsive company, which is somewhat refreshing nowadays!

I contacted Sandberg customer service to see if I could get a key for a mechanical keyboard and they sent me a replacement Keyboard !!! They were really helpful especially Jesper the product co-ordinator whom I have nothing but THANKS as it was my sons keyboard. These guys could teach the UK businesses a lot about customer service. Thank you

Having interacted with the Sandberg company, I can only express my absolute satisfaction with the service and customer support they provide. My experience with this company reflects a high level of professionalism and dedication to customer satisfaction.

The staff at Sandberg seems to be exceptionally well-informed and eager to address each customer's needs promptly and professionally. The impeccable service one receives during interactions with the company is a clear indication of their commitment to high-quality customer service.

Furthermore, the company's ability to respond to any challenge or issue with responsibility and efficiency enhances my trust in their professionalism. The way they handle difficulties and solve problems demonstrates a consistent dedication to quality and customer satisfaction.

Overall, the Sandberg company stands out for its high professional standards and exceptional customer service. Their continuous efforts to better serve their customers make them a reliable partner in the technology industry.

I bought the Streamer USB Webcam Pro Elite. The unit I received had some minor issue. I contacted Sandberg Support and they where great. They gave some tips on troubleshooting but also immediately offered to replace the unit. After me not getting it to work properly they send me a new unit. This unit works properly. The best customer service I have ever experienced (and I have worked as customer service)

Had some issues with a power bank, it seemed like the USB cable wasn't charging anymore.

Writing to Sandberg they offered to send me a new one, despite not having the receipt. Brilliant and quick customer service.
Besides that, I've used their products for soon to be 10 years, and this is the first time I've had any issues.

Had some questions and got a proper answer within 3 hours from tech support. Being Hungarian it was a great pleasure to take a walk in the real Europe with the help of Sandberg's employee. Thank you!

Needed spare part years after end of production, they send me it for free from denmark to czechia .

I bought a Bluetooth TxRx and I have got a issue. I sent a email to the customer service. I've received a answer 1 hour later, they understood very well the issue. They asked for my adress. Sandberg is already sending a new one to my adress.