Sanrico Reviews 

Eclectic collection of tools and products that may just be the one thing to manage a project or gnarly job!
Recently I was getting one of those (cobalt drill bits) and pressed an up-sell offer button thinking I would get to see the details - alas, no, it promptly added it to my order, which I didn’t want as I still had plenty of that product at my shop.
I contacted support and they agreed to cancel and refund that portion of the order.
So cool products and excellent support.

I purchased an attachment for an angle grinder and it arrived on time and is very good quality at an affordable price. Mistakenly I ordered it without the adapter. When I contacted customer service they were very prompt and helpful and sent me a link with the opportunity to purchase it at a discounted rate. I’m extremely impressed by the level of service I experienced.

Had a problem getting what I ordered so I email support. I received an email reply the same day that the issue would be looked at within 1 business day. True to the email the fixed my problem. As it turned out they information was sent but in an email while I assumed it was a hard copy in the mail. I kept waiting but nothing showed up in my mailbox : ). Anyway they got me the pdf right away.

Thank You

I had a problem that the representative found a solution to right away and was extremely helpful and professional

Product shipped on time and of high quality. Had a question and was positively resolved in timely manner 😀

My address was incorrect but changed immediately on notification

I have nothing but good things to say about Sanrico! They get 5 stars out of 5 for sure! This level of service was a pleasant surprise and a refreshing change.
I mistakenly thought that there was a delivery issue, and emailed customer service 4 times. Each one was answered promptly by James, and followed up with answers for me every time.
Great job James and the whole Sanrico team!
And thank you again….

I made a mistake and didn’t order the proper part I emailed customer service customer service responded very quickly and help me resolve my problem.
Very appreciated I’ve already ordered two more products

Great product, and very efficient and helpfull company
I highly recommend them.
Regards
Shane

Ordered the drill but not the adapter! You can't use it without the adapter and you won't find that anywhere! However Sanico replied quickly and very professionally, provided me the link to purchase the adapter. Can't wait to try it out!!
Kat in Ok

The customer service is excellent. I purchased welding rods and their automated system offered me an even better deal. However it wasn't clear to me as to why I couldn't simply order the "better" deal by itself. After communicating with their service department, they made an exception that allowed the cancellation of the first order and they promptly refunded me. I then ordered the "better deal" and
I ended up with 40% more welding rod and saved $10 in the process. Thanks a whole bunch! It's rare to be treated well nowadays. I would buy again from them.

My product was sent to the wrong address by no mistake by Sanrico.I contacted their office and within
3 day's they e-mailed me and said they would mail me
the product. I will be ordering more product's from Sarico.
Thank you
Len Roberts

Thanks to Sanrico service team! After my error when ordering a tool (angle grinder attachment) they responded, very quickly, and enabled me to get the correct equipment, and at a discount. I will look forward to future transactions. Thank You again.

When we had a problem, Sanrico quickly responded to our satisfaction and more. Great customer service.

Had a problem with my address and they fixed it very quickly. Nice to deal with people instead of computers. Will be ordering more products from them.

I missed all my previous emails of "Old Woodworking Books" links and deleted them because I did not know they were coming in that form. SANRICO was so kind to send me those emails that I lost so I could have the links. Excellent service because they sent it so quickly. SANRICO is a great service. Thanks.

I failed to notice mention of the required adapter when I placed my order. Thus the product received was useless without it. I contacted the Sanrico service team about my dilemma. They responded right away and provided me an opportunity to purchase the needed part. It’s great doing business with entrepreneurs that provide a good product and also value “customer service”.

I needed a part that didn't order. They got back to me in 12hours with everything I needed. No hassle, great service. Very happy!