Sardars Cellar Reviews 

14
TrustScore 3.5 out of 5

3.3

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Company details

  1. Tobacco Supplier

About Sardars Cellar

Written by the company

Established in 1992, Sardars Cellar is a family run business based in Falkirk, Scotland and offers worldwide shipping on a wide range of quality products. We offer next-day shipping across alcohol, cigars, vapes, collectibles and more.

Contact info

3.3

Average

TrustScore 3.5 out of 5

14 reviews

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1-star

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3.3

All reviews

(14)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, Amazing quality of cigars

Have ordered 7 cigars, 6 of them were añejados.
Arrived in perfect condition with 24H mail service.
The customer service received through emails was very kind, helpful and professional.
I couldn't be even more happy.
Thank You again.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Been after a certain bottle of bourbon for a while, while searching I came across Sardars Cellar, they had what I was after and at a very good price. I sent a mail off to their contact address, this was late on a Sunday evening, within 15 mins I had a repl, so without hesistation I made the purchase. Monday afternoon I received an email to say the bottle had been shipped, Tuesday afternoon an email arrived from the Royal Mail saying they had received the bottle and gave me a tracking number, Wednesday the bottle arrived, very securely packaged.

I have to admit after reading some of hte 1 star reviews I was a little worried, but now in hindsight the email updates were spot on, the service very good, the delivery superb.

Should the occasion arise they have someting else I'm after I definately purchase from them again.

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid.

Purchased a bottle of gin in July. Still waiting for it. Didn't get a conformation email. They took my money. Luckily I contacted my bank and got a full refund.

I would say avoid this company. Seems like a scam

July 22, 2024
Rated 1 out of 5 stars

Shocking service order something in…

Shocking service order something in 10th feb order didn’t arrive I was told it was damaged in transit after several attempts to contact them it was supposed to reach me two days later and still not arrived and no reply from them again after several attempts avoid at all costs

February 10, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered Online

I've placed order on 24 Feb and the order never arrived but the amount was taken from my card the next day. I've tried reaching them multiple times (through email, contact us form, phone) but no response from them. Stay away from this site as this seems to be a scam.

Claim of order cancellation is false as I've received communication with order number that the order will be received within 5 working days. I haven't received any refund or email communication (neither my bank received any update)

February 24, 2024
Sardars Cellar logo

Reply from Sardars Cellar

Hi, this payment was returned the same day as we had an issue where our system was down and it actually let your order go through when we were actually out of stock. Please check with your bank regarding the payment as it was refunded to your card that was used for payment and an email was also sent out to the email that was provided. Thanks

Rated 1 out of 5 stars

Ordered wine on-line

Ordered wine on-line. It didn’t arrive. Tried emailing and also used contact form - heard nothing back. Telephoned, no one answers.
Took my money and didn’t deliver or contact me in any way. Disgusted.

October 5, 2023
Unprompted review
Rated 1 out of 5 stars

I purchased 2 bottles of alcohol from…

I purchased 2 bottles of alcohol from this crowd on 9/8/23. I have emailed them, rang their number and messaged them on messenger. No confirmation email....nothing!
They have taken my money and now ignoring me.
STAY WELL CLEAR!!!
I am very annoyed, can't trust anyone these days!!

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

A little gem of a shop

Awesome little shop. Love the cigar selection in the humidors and how they change regularly. Fantastic selection of spirits too. Owner is a gent and woman is always helpful and very pleasant. Won’t buy my cigars anywhere else!! Mind and keep that bottle of cigar cognac for me!!!

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Genuinely fantastic selection!

Have been using these guys for any drink needs for the last....6 years. Always happy to make recommendations and always have good banter when in the store. Fantastic, family operated, independent business which we need to support more of these days!

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic family run business

Fantastic family run business, amazing selection of beer, wines, spirits and cigars. And always top notch customer service. Five stars doesn't do Sardar's justice!

April 6, 2023
Unprompted review
Sardars Cellar logo

Reply from Sardars Cellar

Many thanks for your review. always happy to help!

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