Stor-All Self Storage Reviews 98

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I have stored my belongings at the Montgomery Rd facility for three years. It is safe, clean, and easily accessible. The new manager, Josh, is great to work with. Quite a change from previous managem... See more

Rated 5 out of 5 stars

Moving is always stressful but the people at Storall on Snouffer were so helpful, (especially the manager, Donovan), that it helped make the move less tiresome. The free use of the truck was an add... See more

Rated 5 out of 5 stars

I had a bad experience at a storage facility down the street from the Reynoldsburg facility. I went in and the manager Abbi was very helpful in helping me get the right size I needed. She also reassur... See more

Rated 4 out of 5 stars

Convenient location situated right on the bus line. I wish they offered covered storage for oversize vehicles such as motorhomes. I would willingly pay double what I am paying now if they offered th... See more

Company details

  1. Warehouse
  2. Furniture Store

Information provided by various external sources

It’s simple; we strive to provide the best self storage facilities possible. We serve Lexington KY, Louisville KY, Cincinnati OH and Columbus OH. At our storage facilities, quality and security are our priority. We maintain state-of-the-art security features to better protect your property while on ours. We offer several different size units, indoor or outdoor units, and climate controlled units, convenient for anything and everything you are looking to store. Great customer service and a knowledgeable staff are a must in our business, and we are here to assist you with any problems or questions that you may have. We know what a hassle and how inconvenient it can be to move anywhere, even if it’s just down the street or across town. This is why we try to make moving as easy on you as possible!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

98 reviews

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Rated 5 out of 5 stars

customer service

I have had nothing but great customer service from the employees and the Stor-All location on east Main Street in Columbus, Ohio. They are always courteous and always have a smile on their face. Great Job and Kudos to those who work out of this office.

May 2, 2015
Unprompted review
Rated 5 out of 5 stars

storing twenty years of my life

So happy i found stor-all! i was close to where i was staying till i found my new place! i had never used a unit in mt hole 47 years of life! i had never used a u hall earth! i lot of first where going on for me! so if and when i ever have to use a unit again i would use the same place again! security and staff where grate to me! they treat you a person and not a locker number!

May 2, 2015
Unprompted review
Rated 3 out of 5 stars

Overall good, huge rate/rent increases

Overall I've been happy with Stor All. Not happy with huge rate/rent increases every year. Will shop around if much higher. Also wasn't thrilled when they started charging a fee if you paid cash! Website okay, a nice improvement would be availability to pay for partial month ahead (not just month per)

May 2, 2015
Unprompted review
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Rated 4 out of 5 stars

It's a storage unit

I moved several years ago for a job and found Stor all. It was clean and affordable and has great staff. The only issue was not much monitoring and someone tried to get into my units. I have not as any other issues.

May 2, 2015
Unprompted review
Rated 5 out of 5 stars

Real good people

Let me start off by saying my first going I was made to feel like I had know them all of my life,I can't remember his name but he was so nice.Then we had a lot of flooding here in Louisville,and they call me to check on my items to see if they where ok.i just hope they be around a long time and case I need them in the near future.I'm using them now and I like doing business with real nice people all of the people that work there are super nice.
Thanks for making life easer

May 2, 2015
Unprompted review
Rated 2 out of 5 stars

rent increases shave been excessive

Your rental increases(50%) have been way more that than rate of inflation for the past 5 years. Your grace period is not a grace period when you lock out the renter during this so called grace period. Also a grace period should be more like 5 days. Snow removal is poor and many times blocks the storage entrance. How about long term customer discount.

May 2, 2015
Unprompted review
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Rated 5 out of 5 stars

Very happy with service, location and experienced employees

Stor-All Palumbo has been absolutely wonderful to interact with due to the fact that I have been leasing/renting for the last 2 years. I have gone from a larger unit down to a smaller one as needed and they have worked to accommodate all my needs. I would highly recommend their business to anyone in need of there services.

May 2, 2015
Unprompted review
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Rated 4 out of 5 stars

review

prices too high.Service is fantastic with Mike and Susan

May 2, 2015
Unprompted review
Rated 2 out of 5 stars

Too High

Seems like they keep raising the price currently looking for another storage with better rates

May 2, 2015
Unprompted review
Rated 2 out of 5 stars

price increases

We have used stor-all for over 5 years there facilities are safe and clean and access
is always available,But over the last several years we have seen prices increase every
year at a substantial rate for the same storage area and service.What are we being charged
for we use no electricity or water and have not increased our storage space if this continues
we will be forced to go elsewhere.

May 2, 2015
Unprompted review
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Rated 5 out of 5 stars

The finest storage facility I've ever used!

I have had occasion to utilize several different storage facilities in 3 different states. Without a doubt, I find both the storage units and (more importantly) the management at Stor-All to be the best hands down. The facilities are well maintained and clean. The level of service from any of the management teams over the years has been incredible. I am impressed that the regional representatives do such a good job maintaining consistently high levels within the local teams. I can't say enough good things about Stor-All and truly do recommend it without reservation.

May 2, 2015
Unprompted review
Rated 1 out of 5 stars

DON'T USE THEM!

They consistently raise their rates. They overcharge you because their managers made a mistake but refuse to let you know they made the mistake prior to your bill or be in any way cooperative to help resolve the issue. Overall they suck! It's forcing me to take my business elsewhere.

May 2, 2015
Unprompted review

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