I visited the sax.co.uk store in London recently and the overall service was really bad. Disinterested staff, and it felt like no one could be bothered to help properly. What made the whole experienc... See more
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Hi Sax.co.uk, I've had excellent experience from purchasing from your store online. The site is well organised and there are really helpful object tips (for instance from Jules on reeds), which he... See more
Company replied
This is an export - possibly brexit - problem as far as I can see. I was frustrated after waiting a week for mouthpiece, ligature and reeds, so I ordered from another company and it arrived yesterday.... See more
Company replied
Been using Sax.co.uk for over 12 years now and have great confidence when seeking advice from them and making purchases. They have also refurbished two of my saxophones to an extent that they were... See more
Company details
Written by the company
Please note: We no longer use Trustpilot for customer reviews, and all content on this page is unverified. Additionally, our Crowborough branch is now closed. For the most up-to-date and verified feedback on our current store and award-winning service, please visit our SAX Feefo page.
Contact info
Brooklands Park, Farningham Road,, TN6 2JD, Crowborough, United Kingdom
- 01892 662533
- help@sax.co.uk
- sax.co.uk
3.6
Average
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Best company I've ever delt with in…
Best company I've ever delt with in terms of friendliness, helpfulness and professionalism. Can't fault them.
April 24, 2021
Reply from Crowborough Workshop (Now Closed)
Huge thanks for the complement & for your custom. All the best with the Eastman too.. lovely horns....
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Highly recommended!
The shop is well stocked and benefits from a number of dedicated rooms where you can try up to three instruments before making your decision to purchase. The staff were friendly, knowledgeable and professional and I would have no hesitation in returning when I next wish to upgrade my saxophone.
April 23, 2021
Reply from Crowborough Workshop (Now Closed)
Glad your trip to our London shop was fruitful & all the best with the new horn. Thank you for the five stars too
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom and all the best with the new Yanagisawa
Terrific
Terrific helpful, kind, friendly service from Amy. Will definitely use this store in future. Thank you.
April 23, 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks. I've passed your message on to Amy as well
My experience with sax.co.uk has always…
My experience with sax.co.uk has always been very responsive to my questions and needs . I had a couple of negative comments towards there vouchers delivery charge. Which from my point was never aimed at anybody personally. Just the system. Which they assured me was going to change in the future. Which I'm happy to say has improved 100%. . So thank you to all persons involved. Also always very professional and polite.
Kind regards Rick.
April 23, 2021
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Nothing yet...
This is an export - possibly brexit - problem as far as I can see. I was frustrated after waiting a week for mouthpiece, ligature and reeds, so I ordered from another company and it arrived yesterday. Maybe a better courier might help? This is Norway, btw.
April 23, 2021
Reply from Crowborough Workshop (Now Closed)
Dear Richard
Huge apologies for the hold up in your order arriving. Shipping into Norway has always been prone to hold ups in customs, particularly for postal deliveries. We hope that we can be of service in the future and, if so, please email us concerning delivery options
Fast delivery exactly what I wanted
April 22, 2021
Reply from Crowborough Workshop (Now Closed)
Excellent. We hope to be of servcie in the future
All as ordered and delivered promptly.
April 21, 2021
Reply from Crowborough Workshop (Now Closed)
Your custom- and five stars- are much appreciated. Thank you
Reply from Crowborough Workshop (Now Closed)
Huge thanks and all the best with the new mouthpiece
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very surprised at how quickly i got my…
very surprised at how quickly i got my product, given i am in the U.S.
April 20, 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for you review- we hope to be of service in the future
Very helpful and friendly service
Very helpful and friendly service. Excellent communication and really pleased with the hire to buy scheme.
April 20, 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for your order and all the best with the new sax
World's best!!
April 20, 2021
Great advice and product
Got good advice on my ideal set up for the type of music I play - bought new mouthpiece and lig
Arrived next day and the choice is absolutely spot on
April 20, 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks. Good to hear our input got you to where you needed
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Reply from Crowborough Workshop (Now Closed)
Thank you for your custom and the five stars....
Excellent service
Very pleased with the silent sax I bought, staff were most helpful sorting out my delivery address and the promise of a prompt delivery..All went well and I received the item on time. The silent sax works perfectly , I was away from home and still needed to practice while away, this item enabled me to carry on working. Thank you sax.uk
April 16, 2021
Reply from Crowborough Workshop (Now Closed)
Your custom is much appreciated. Glad the mute serves you well
all good very helpful
April 16, 2021
Reply from Crowborough Workshop (Now Closed)
Good to hear, thank you
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Fast efficient 5* service
April 15, 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom. We hope to be of service in the future
Reply from Crowborough Workshop (Now Closed)
Splendid. Thank you for your custom
Jody Jazz HR* Custom Dark (6 Tip)
A lovely warm mellow sounding mouthpiece which is free blowing and beautifully crafted.
The service from Sax Uk was as excellent as everyone and the price pretty much in line with other retailers.
April 14, 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for your custom and all the best with the new set up
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