I visited the sax.co.uk store in London recently and the overall service was really bad. Disinterested staff, and it felt like no one could be bothered to help properly. What made the whole experienc... See more
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Hi Sax.co.uk, I've had excellent experience from purchasing from your store online. The site is well organised and there are really helpful object tips (for instance from Jules on reeds), which he... See more
Company replied
This is an export - possibly brexit - problem as far as I can see. I was frustrated after waiting a week for mouthpiece, ligature and reeds, so I ordered from another company and it arrived yesterday.... See more
Company replied
Been using Sax.co.uk for over 12 years now and have great confidence when seeking advice from them and making purchases. They have also refurbished two of my saxophones to an extent that they were... See more
Company details
Written by the company
Please note: We no longer use Trustpilot for customer reviews, and all content on this page is unverified. Additionally, our Crowborough branch is now closed. For the most up-to-date and verified feedback on our current store and award-winning service, please visit our SAX Feefo page.
Contact info
Brooklands Park, Farningham Road,, TN6 2JD, Crowborough, United Kingdom
- 01892 662533
- help@sax.co.uk
- sax.co.uk
3.6
Average
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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I ordered a Sakkusu Tenor and a…
I ordered a Sakkusu Tenor and a Soprano, and had both delivered all the way to California. It took only a few days once the shipment was sent which was a nice surprise given the distance. Everything arrived in good shape, and I've been happy with my horns! Definitely would recommend!
March 15, 2021
I was going to buy a top of range…
I was going to buy a top of range soprano mouthpiece (Gaia 3) from the manufacturer in the US, tempted by a 15% discount.
I contacted sax.co who explained that there would be added VAT and duties, plus hassle. Suddenly the deal didn’t look that good.
I ordered it from sax.co and it was delivered very promptly. Very generously, they included a box of reeds as a bonus.
Very happy with the product. Delighted with the service.
March 14, 2021
We were very impressed that the order…
We were very impressed that the order went so smoothly from the initial enquiry-great to be able to speak to someone on a Saturday afternoon in lockdown too! The instrument came exactly as promised, very well packed and obviously handled with care. Brilliant thank you!
March 13, 2021
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Pro Company - Pro Advice - Pro Repairs
Been using Sax.co.uk for over 12 years now and have great confidence when seeking advice from them and making purchases. They have also refurbished two of my saxophones to an extent that they were even better than when purchased initially.
Regards
Jarlath Mulholland
March 12, 2021
Great-looking Neckstrap
You'll be the envy of all your friends with this sophisticated neckstrap. Easy to adjust. Suits alto and tenor. Very comfortable.
March 11, 2021
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Always good service
March 11, 2021
The horn arrived in Saudi Arabia very…
The horn arrived in Saudi Arabia very quickly and in perfect condition.
I took it out of the box and it played beautifully. I thought there would be a transition period before the Yanigasawi became my primary instrument but I sidelined my Selmer Paris horn after 5 minutes of playing the Yanigasawa.
I'm very happy!
March 11, 2021
Always reliable.
March 11, 2021
Reply from Crowborough Workshop (Now Closed)
That's what we aspire to, glad to hear its coming across. Thank you for your custom
Hi Sax.co.uk
Hi Sax.co.uk,
I've had excellent experience from purchasing from your store online. The site is well organised and there are really helpful object tips (for instance from Jules on reeds), which help making decisions about getting the right accessories. Delivery has been swift and items packaged appropriately. I'd recommend the store to any musicians.
Best wishes
Richard
March 11, 2021
Reply from Crowborough Workshop (Now Closed)
Huge thanks for the feedback
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Excellent professional service with…
Excellent professional service with fast delivery.
March 10, 2021
Very happy with my online shopp8ng…
Very happy with my online shopp8ng experience at sax.co.uk. Looking forward to visiting the London store.
March 10, 2021
Reply from Crowborough Workshop (Now Closed)
We are hoping to have the London Store doors open for you early next month.... Thank you for the positive feedback
Excellent service as usual
This is the third time I’ve used them. Excellent service each time. Would recommend
March 10, 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for the five stars, very much appreciated
Reeds very good and arrived promptly.
March 10, 2021
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Great service
Great service, my reeds arrived the next day, super fast delivery. Thanks!
March 10, 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for the five stars. we hope to be of service in the future
I have been using Sax.co for sometime…
I have been using Sax.co for sometime and have never had a problem with them in terms of customer service. Recently they have excelled in sorting out a concern over my purchase. Thank you Amy for sorting this out. Excellent company with loads on offer.
March 9, 2021
Reply from Crowborough Workshop (Now Closed)
Huge thanks for the positive feedback, we'll pass this on to Amy in our workshop
Delivery
The delivery was exactly on time and the sax - Keilwerth Shadow tenor - was in tip-top condition = and beautiful!
March 9, 2021
Reply from Crowborough Workshop (Now Closed)
They are quite spectacular instruments, aren't they? Visually stunning and play beautifully...
Thank you for your custom and all the best with the new horn
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