Lovely products - bought a couple of bowl & plate sets. Wanted to swap a colour once one set arrived and when contacting Sazy, Jermaine was super helpful and sorted things out seamlessly, which was gr... See more
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Review summary
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I was so impressed! I hadn't really heard of Sazy but really liked their dining chairs when they popped up on a search - and they were a great price. My expectations weren't that high so when they a... See more
Company replied
Nice variety of things - to be honest we only managed to get those that were in discount as otherwise everything is expensive. They came well wrapped and made a good impression when some of them were... See more
Company replied
There were a couple of cushions missing from my order. I messaged on email and they were sent for next day delivery, thank you at Sazy for sorting so quickly. Cushions are fantastic quality. We ar... See more
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Company details
Written by the company
At Sazy, we believe every home tells a story. Based in London, we offer timeless, high-quality furniture and home accessories inspired by global designs. Whether you're furnishing a family room, bedroom, or dining space, our collections blend style, sustainability, and practicality. Our commitment to sustainability is reflected in many of our products, crafted with eco-friendly materials and thoughtful production methods. We also prioritise craftsmanship, partnering with artisans and trusted suppliers to ensure durability and quality. What makes Sazy different? We strive to make luxury accessible with fair pricing and a focus on exceptional service. Customers value our reliable delivery and dedicated support team, ensuring a seamless shopping experience. Discover furniture and accessories that bring character to your home at Sazy.com. From standout dining tables to decorative accents, every piece is curated to help you express your style. Let Sazy inspire your next project, where sustainability meets design.
Contact info
27 Old Street, EC1V 9HL, London, United Kingdom
- +44020 3161 1308
- hello@sazy.com
- sazy.com
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Smashed plateware? Don’t care.
Bought some plates recently, looked great online and they were on sale. It took over a month to arrive, but that was fine as we were waiting for some electrical work to be done in the house anyway. When they came, the courier put the box in the garage, which is where they stayed until yesterday.
I opened the box, it was poorly packed, and most of the plates and bowls are smashed. They only arrived last month, but when I contacted customer services they said tough luck. I don’t want a refund, I asked for a replacement. They said refer to our terms, blah blah, you’re on your own from here. Not great for a first time customer to be honest. It’s not always practical to open every box and inspect on delivery, so I’ve lost out here and their customer service guy Jermaine could not have cared any less.
Hopefully when your plates arrived smashed, you report it sooner than I did. I believe you get a generous 5 mins from delivery time to complaint time.
Cheers.
August 22, 2025
Unprompted review
Reply from sazy.com
Good afternoon Jon,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience.
Just to clarify, our standard policy allows customers up to 14 working days from delivery to contact us regarding any issues such as damaged items. In this case, we were contacted after 3 months, which does leave us with limited options to resolve the matter.
That said, as your order was delivered later than expected, exceptions can be made, and a member of our team will be reaching out to you directly to help resolve this issue.
We sincerely apologise for the inconvenience and disappointment caused, and we remain committed to making this right for you.
Kind regards,
Customer Experience Team
Sazy HQ
Advertisement
Fabulous quality products and fantastic…
Fabulous quality products and fantastic customer service!
August 14, 2025
Reply from sazy.com
Good morning customer,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Reply from sazy.com
Good morning Jane,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Product quality and delivery response…
Product quality and delivery response time…. Including tracking options
August 13, 2025
Reply from sazy.com
Good afternoon Daryl,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Reply from sazy.com
Good morning A Cordell,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Advertisement
Pretty dinner sets
Pretty dinner sets.
I bought 2 glass dinner sets, one black and one white.
Really pretty, contemporary & quality looking plates and bowls.
Not used yet, don’t know how durable but look quality.
July 29, 2025
Reply from sazy.com
Good morning Farrah,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Gorgeous individual products at good…
Gorgeous individual products at good price delivered quickly
August 7, 2025
Reply from sazy.com
Good morning Gill,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Beautiful furniture
Beautiful furniture, super happy with it! Great quality for the price. Great in store advice as well! 100% recommend!
July 30, 2025
Reply from sazy.com
Good afternoon Ana,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Excellent price and lovely products
Excellent price and lovely products. Delivery was good too!
August 5, 2025
Reply from sazy.com
Good afternoon Laura,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Advertisement
Fab' plant trough
I love the plant trough ....
easy to use website & fast efficient service.
August 6, 2025
Reply from sazy.com
Good afternoon Darcy,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
What a great find
What a great find! I was online looking for some bamboo garden chairs and Sazy came up with a fantastic product. I bought two to sit outside our new garden cabin and they are perfect. Great service, super quick delivery. Thank you!
July 29, 2025
Reply from sazy.com
Good morning Joelle,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Quality product arrived safely on time…
Quality product arrived safely on time & in good condition.
August 5, 2025
Reply from sazy.com
Good morning Christopher,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Reply from sazy.com
Good afternoon Harriet
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Advertisement
Nice variety of things
Nice variety of things - to be honest we only managed to get those that were in discount as otherwise everything is expensive. They came well wrapped and made a good impression when some of them were offered to friends as gifts.
July 28, 2025
Reply from sazy.com
Good morning Marsitel,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Very well packaged
Very well packaged, so arrived in perfect condition!
I love the design of the CAN CAN planters!
July 25, 2025
Reply from sazy.com
Good morning Mrs Stacey,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Excellent customer service
Whilst I did not keep the dinner set that I ordered, Jermaine dealt with my return and refund request with efficiency and courtesy.
July 25, 2025
Reply from sazy.com
Good afternoon Melissa,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Great product
Great product, and when a couple of plates came broken, a great response in getting them replaced.
I would definitely buy from Sazy again.
August 1, 2025
Reply from sazy.com
Good afternoon Kevin,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Advertisement
Light and high quality, dotti/ beige
At first, I was looking for a light and high-quality dinnerware set, and I think this is exactly what I wanted. It has been a month since I started using it, I have not had any issues, no problems in the microwave or dishwasher. One of my large plates arrived broken, but I contacted them right away and they sent a replacement. The dinnerware set looks exactly like it does in the pictures. I liked it and I recommend it to everyone.
July 30, 2025
Reply from sazy.com
Good afternoon Neshka,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Reply from sazy.com
Good afternoon William,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Reply from sazy.com
Good morning Susan,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
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