Lovely products - bought a couple of bowl & plate sets. Wanted to swap a colour once one set arrived and when contacting Sazy, Jermaine was super helpful and sorted things out seamlessly, which was gr... See more
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Review summary
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I was so impressed! I hadn't really heard of Sazy but really liked their dining chairs when they popped up on a search - and they were a great price. My expectations weren't that high so when they a... See more
Company replied
Nice variety of things - to be honest we only managed to get those that were in discount as otherwise everything is expensive. They came well wrapped and made a good impression when some of them were... See more
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There were a couple of cushions missing from my order. I messaged on email and they were sent for next day delivery, thank you at Sazy for sorting so quickly. Cushions are fantastic quality. We ar... See more
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Company details
Written by the company
At Sazy, we believe every home tells a story. Based in London, we offer timeless, high-quality furniture and home accessories inspired by global designs. Whether you're furnishing a family room, bedroom, or dining space, our collections blend style, sustainability, and practicality. Our commitment to sustainability is reflected in many of our products, crafted with eco-friendly materials and thoughtful production methods. We also prioritise craftsmanship, partnering with artisans and trusted suppliers to ensure durability and quality. What makes Sazy different? We strive to make luxury accessible with fair pricing and a focus on exceptional service. Customers value our reliable delivery and dedicated support team, ensuring a seamless shopping experience. Discover furniture and accessories that bring character to your home at Sazy.com. From standout dining tables to decorative accents, every piece is curated to help you express your style. Let Sazy inspire your next project, where sustainability meets design.
Contact info
27 Old Street, EC1V 9HL, London, United Kingdom
- +44020 3161 1308
- hello@sazy.com
- sazy.com
4.7
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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There were a couple of cushions missing…
There were a couple of cushions missing from my order. I messaged on email and they were sent for next day delivery, thank you at Sazy for sorting so quickly.
Cushions are fantastic quality.
We are really happy with our outdoor furniture too, which is why we ordered the outdoor cushions. All fantastic quality.
July 22, 2025
Reply from sazy.com
Good morning Customer,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
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Incredible quality and packaging of…
Incredible quality and packaging of product. I had the best experience with customer service, I was helped instantly and they were able to change my order to my needs, I’m extremely grateful for the team! Also a quick safe delivery.
July 22, 2025
Reply from sazy.com
Good morning Lucy,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Great products at fantastic prices and…
Great products at fantastic prices and really quick delivery.
July 24, 2025
Reply from sazy.com
Good morning Jane,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Very pleased with my sofa bed
Very pleased with my sofa bed. Nice quality looks great and a bargain in the sale. I would have ordered another one but it’s sold out! Quick delivery by very helpful delivery men. Excellent service thank you.
July 23, 2025
Reply from sazy.com
Good morning Pamela,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Impressed with Sazy :)
Nice products and were delivered with care. I did have a (bulky) item I needed to return sadly, but the team were really responsive and in arranging collection.
July 15, 2025
Reply from sazy.com
Good morning Hannah,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
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Reply from sazy.com
Good morning Dan,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Reply from sazy.com
Good morning Customer,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Lovely products & customer service
Lovely products - bought a couple of bowl & plate sets. Wanted to swap a colour once one set arrived and when contacting Sazy, Jermaine was super helpful and sorted things out seamlessly, which was greatly appreciated. Top notch customer service, wouldn’t hesitate to purchase from Sazy again!
July 14, 2025
Reply from sazy.com
Good morning Mehdi,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Still no refund
sazy delivered my flutes which I ordered for my new house, they came smashed, I requested a refund three weeks ago, and I am still yet to receive it
July 1, 2025
Reply from sazy.com
Good morning Maya,
Thank you for taking the time to leave a review, and we’re truly sorry to hear about the experience you’ve had with your recent order.
We completely understand how disappointing it must have been to receive your flutes in a damaged condition, especially when they were intended for your new home.
We’ve looked into this for you and can confirm that your refund has now been processed. This will appear as a credit on your account within the next 5 to 10 working days, depending on your bank’s processing times.
Once again, we’re really sorry for the inconvenience caused, and if there’s anything else we can assist you with in the meantime, please don’t hesitate to get in touch.
Kind regards,
Jermaine
Customer Experience Team
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Love our new plates and bowls
Love our new plates and bowls, great quality and fast delivery!
Will definitely be reordering from the website
July 17, 2025
Reply from sazy.com
Good morning Daisy,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Customer service sort the issue
Thank you for addressing this problem. As I mentioned before, Sazy has been my go to place for rare interesting finds and I have not been disappointed with the quality of things. I must say the customer service definitely has a human touch. Thanks again for sorting the issue.
I amended this review to 5 stars as I truly believe this reflects my experience.
July 11, 2025
Reply from sazy.com
Good morning Elena,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the trouble you experienced trying to return your item.
We completely understand how frustrating this must have been, especially as a loyal customer who’s previously purchased several pieces from us. That’s certainly not the kind of experience we want you to have.
As a gesture of goodwill and to make things right, we’ve gone ahead and issued a full refund for the item. The refund should appear on your account within 5 to 10 working days, depending on your bank's processing times.
Once again, we’re really sorry this happened, and we truly appreciate your patience and continued support.
Kind regards,
Jermaine
Customer Experience Team
Great Customer Service!
I ordered a set of bowls and plates, and although a few items unfortunately arrived broken, their customer service team responded quickly and helpfully. After I emailed them with photos of the damage, they promptly arranged a replacement without any hassle. The process was smooth and efficient.
July 7, 2025
Reply from sazy.com
Good morning Lavender,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Charming cups and plates.
July 11, 2025
Reply from sazy.com
Good morning Samantha,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
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Sazy Cob sofa experience
Bought a Sazy Cob without samples or sitting on it and I am delighted.
Delivery was a week or two longer than advertised/advised over automated email so I had to chase but customer service were very responsive and helpful and tracking informative once it was dispatched.
Assembly wasn't super easy but worth it. Very comfortable and works in my Victorian bay despite being super modern!
July 4, 2025
Reply from sazy.com
Good morning Jennifer,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
High quality and exceed my expectations
It is what I wanted. High quality and like that it was on sale!!!
July 9, 2025
Reply from sazy.com
Good afternoon Kate,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
You haven’t delivered my order & are…
You haven’t delivered my order & are not responding to my email requests.
The issue has since been resolved, thank you.
July 4, 2025
Reply from sazy.com
Good morning Mark,
Thank you for reaching out to Sazy with your feedback. We're really sorry to hear there’s been an issue with your order.
Just to reassure you, we aim to respond to all emails within one working day, and we can see that someone from our team reached out to you within that time to explain the situation and offer next steps.
According to the tracking, it looks like our delivery partner, Evri, returned your order to our warehouse, though unfortunately, they haven’t given a clear reason why.
We completely understand how frustrating this must be, and we're really sorry for the inconvenience. We're here to get this sorted for you as quickly as possible.
Kind regards,
Jermaine
Customer Experience Team
Very fast despatch and delivery
July 4, 2025
Reply from sazy.com
Good afternoon Carol,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
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Absolute bargain
Beautiful wool rug bought at such an amazing price reduction. Great communication from delivery service. Will definitely use this company again
July 4, 2025
Reply from sazy.com
Good afternoon Barbara,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
No order delivered & no response…
My order has not arrived & my enquiries have gone unanswered
July 1, 2025
Reply from sazy.com
Good evening Anon,
Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand how frustrating it must be not to receive your order and to feel unheard.
We are currently experiencing a higher volume of enquiries than usual, which has unfortunately led to delays in our response time. Please accept our sincerest apologies for this.
After investigating your case, it appears that your order was mislabelled within our delivery partner’s network, which resulted in you receiving a package intended for another customer. We’re really sorry for the confusion and inconvenience this has caused.
A member of our Customer Experience Team will be in touch shortly to resolve this for you and ensure you receive the correct item as quickly as possible.
Thank you again for bringing this to our attention and for your patience while we put things right.
Kind regards,
Sazy Customer Experience Team
Very pleased with my order
Very pleased with my order. A beautiful coffee table.
So happy I’m going to order the side table to match.
Delivery was quick and straight forward
July 1, 2025
Reply from sazy.com
Good afternoon Kelly,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
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