ScarpaUK Reviews 

134
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 22 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor product quality, noting that soles quickly wore down, stitching came undone, or materials split after minimal use. Reviewers also experienced frustrating customer service encounters, mentioning unhelpful responses or ignored warranty claims when trying to resolve product defects. Many people highlighted issues with water leakage, stating that the waterproof membranes failed much sooner than expected. Some reviewers were happy with the initial comfort and performance of their shoes, pointing out that older models lasted for years. A few consumers also noted having positive interactions when dealing directly with customer care for warranty replacements.

What people talk about most

Product

Clients share ambiguous opinions on product quality, noting both satisfaction with past models and... See more

Quality

Customers had ambiguous experiences with quality, highlighting both severe defects and long-standing... See more

Customer service

Consumers find customer service to be ambiguous, with strongly divided experiences reported. Several... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Just a report really 550 miles of thru hiking and need new soles so will definitely be getting another pair of rush trx pro yep still needed for Ireland

Rated 2 out of 5 stars

I recently purchased a pair of Mojito Trail GTX shoes online and noticed a "Made in Vietnam" label on the inside. Whilst I appreciate that it is some years since all Scarpa products were made in Ital... See more

Rated 2 out of 5 stars

I have two older pairs of the Scarpa Ribelle lite (the previous model that is) Both have served me really well. The new design however is woefull. Mine leaked the second time I wore them a... See more

Rated 2 out of 5 stars

Have worn Scarpa shoes for years and they were great. I still have a pair that I regularly wear from seven years ago. In April this year I bought a pair of Rapid XT and within a couple of months the s... See more


Company details

  1. Boot Store
  2. Activewear Store
  3. Clothing Store
  4. Outdoor Clothing and Equipment Shop
  5. Shoe Factory
  6. Shoe Store

Information provided by various external sources

Scarpa have designed manufactured and hand built the world's greatest outdoor footwear for over 70 years. Boots and shoes for mountaineering, climbing, trekking, skiing, approach and lifestyle.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

134 reviews

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No history of asking for reviews

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2.6

All reviews

(134)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

If anyone is thinking of getting a pair…

If anyone is thinking of getting a pair of Scarpa Terra boots think again I’ve just Brocken in my pair so comfortable, but to my alarm the soles are hollow filled with foam hardly got any wear out of them at all, when purchased I was assured that resoling was possible 🥵

February 27, 2021
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Boots very comfortable but unfortunately I had a problem with the sole. I wrote to the company who have arranged free pick-up to see how they can assist.
All the staff very very helpful.
Many many thanks Scarpa, you have restored my faith

January 21, 2021
Unprompted review
Rated 2 out of 5 stars

Comfy but soles leak too easily.

Scarpa boots won me over for their immediate comfort and no need to 'wear in'. However, at over £100 a throw I expected them to be more durable. They are the first boots I've ever had (I'm 67) that have had soles that leak due to normal wear and tear. Also the uppers also proved frail. So, unless you live in a desert or are an SAS man with a carefree Ministry of Defence budget to offer you a new pair each mission, then give Scarpa a miss.

January 16, 2021
Unprompted review
Rated 2 out of 5 stars

I've had my Scarpa boots for a couple…

I've had my Scarpa boots for a couple of years. They are my first pair of fabric boots and they have been really comfy. The best! BUT they leak and that's appalling in a boot costing over £120. Never again. I was going to write to their customer service team, but in view of comments from other dissatisfied customers, I won't bother. And I won't ever go near Scarpa again.

January 5, 2021
Unprompted review
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Rated 5 out of 5 stars

Surprised to see negative reviews

Surprised to see negative reviews. I'm on my 3rd pair of lightweight boots and find them well made, comfortable and supportive. They are a smaller than the normal uk fit so I purchase a uk size larger than my other footwear. There again, I have the same problem with Italian clothes

December 26, 2020
Unprompted review
Rated 1 out of 5 stars

Paid £140 for a pair of boots and the…

Paid £140 for a pair of boots and the sole was worn out in less than a year. Customer services told me that there wasn't a manufacturing fault, that the wear would soon cause water ingress and they would not refund me. NEVER BUY SCARPA PRODUCTS!

September 30, 2020
Unprompted review
Rated 2 out of 5 stars

Comfy but rapidly wear out.

I bought a pair of Scarpa Cyrus in September 2019 for £140. They are very comfortable and fit me well as I have narrow feet.
However after 9 months I started to feel the soles were wearing a little thin. A month later the inner layer started to show. I returned them to Scarpa saying that I felt the wear was unacceptable for an expensive quality product.
They were not really interested, saying that I had worn them on the wrong terrain (!), my foot position was wrong, I had been wrongly advised in the shop etc etc.
They offered me a discount against another pair of more expensive shoes. I explained that I didn't want to put another £100 towards a pair of shoes which might also wear out in less than a year.
i was very disappointed in the outcome and in the brand as a whole, I certainly expected better and I don't think that's unreasonable for a shoe costing £140.

September 12, 2020
Unprompted review
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Rated 1 out of 5 stars

My biggest mistake, I bought a pair of Scarpa Terra GTX…

I bought a pair of Scarpa Terra GTX boots on recommendation, oh what a mistake
A handsome, seemingly well made boot, but in use probably the worst boot I have owned bar none
I bought these for an expedition, broke them in gently on local undulating tracks, yet the 1st time they were used in anger was doing the Three Peaks in North Yorkshire in training. When I finished there was nary a trace of flesh left on my heels, blister on blister and the heavy walking socks were blooded and shredded.
I merely assumed at the time that I had used then too soon, and that they were not yet fully broken in.
After large number of weeks to allow the skin to heal, I tried them once again. Not a particularly long walk, some 25 miles in hilly terrain; ground that should have been ideal for this type of boot, according to the company hype.
Besides a fresh, new pair of walking socks I also strapped the heels with oxide tape, belt & braces. Result huge blisters, tape ripped to bits and the nap on the sock totally eradicated.
Initially I blamed it on the harsh, coarse heavy stitching across the spine of boot heel, but this is now much smoother than when first out of the box.
I have given them one more try, of only some 10 miles on a relatively easy surface. Once more, one heel ripped to bits, just to a slightly lesser degree
This has taken me back to my early day in the army, of many years ago when we wore heavy, metal studded, leather soled boots; the difference being they would break in reasonably quickly, and could be extremely comfortable; whereas these Scarpa boots are a constant useless walking disaster
I have gone back to my old, cheap made in Indonesia, boots: worn out they all be be but they are still far, far better than these over hyped bits of useless tat

July 8, 2020
Unprompted review
Rated 5 out of 5 stars

Scarpa - good boots with Italian styling

I am somewhat surprised at the previous reviews as I have previously had a pair of Scarpa climbing shoes, 2 pairs of Scarpa shoes, 2 pairs of high altitude mountaineering boots and currently own a pair of 3-4 season mountain walking boots. I feel so confident with Scarpa that I have just ordered a new pair of winter mountaineering boots.
Scarpa is an Italian company and, like many other Italian companies, their boots can be a bit narrow in comparison to a British or German boot. It is, therefore, advisable to try boots on before you buy and get some expert advice.
My Scarpa footwear have always been made to a high standard and have served me well. They have performed as intended and have certainly never leaked. They can be a bit more expensive than some other boots and not every pair that I have tried on have been as comfortable as others. However, their price is on a par with other companies selling similar quality.

April 26, 2020
Unprompted review
Rated 1 out of 5 stars

Paid £260

Paid £260. for Scarpa Rebel Lite 4 season boot. They leaked after a short time. I persevered with them after trying to waterproof them with spray waterproofer. No good. Sent them back to be told that my foot shape did not suit the boot last. I also lift my toe whilst walking which ruptured the goretex lining. Offer of 40% off a new pair was made. I refused this. The point being that the basics that you need whilst walking is a reliably dry foot, otherwise you are cold and uncomfortable. You can get better boots at a cheaper price. I only used mine for walking the dog on footpaths, the boots were rubbish. I will never buy Scarpa products again and I would advise anyone to do the same. They are rubbish.

December 17, 2019
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. I sent boots back with a letter as uneven wear had cause damage to my Achilles’ tendon. Boots were sent back to me with no letter or explanation. Will never buy Scarpa again.

September 27, 2019
Unprompted review
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Rated 1 out of 5 stars

£140 walking boots that literally fall…

£140 walking boots that literally fall apart at the seems, I sent an email to the company customer services 2 weeks ago, cpmplainig that the Scarpa boots I bought, had split at the seems,and absolutely nothing back. A product that I won't purchase again and a customer care team that leaves a huge amount to be desired.

February 28, 2019
Unprompted review

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