We rented a container to store our garage equipment in whilst downsizing and moving home. The container at Dishforth was easy to find, the facilities were clean and tidy. Access was 24hours and John... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more
Company replied
I delt mainly with Sarah 1 and then Tim and finally Sarah 2 (a younger sounding version of Sarah 1). All three members of staff were understanding to my situation and very accommodating to all of my r... See more
First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. F... See more
Company replied
Company details
Written by the company
We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.
Contact info
Unit C, Sunrise Enterprise Park, Ferryboat Lane, SR5 3RX, Sunderland, United Kingdom
- 0191 500 1809
- info@scaselfstorage.co.uk
- scaselfstorage.co.uk
4.8
Excellent
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Almost perfect!
Very easy to set up everything, only bad thing in my case was that my code doesn't work and I have to keep calling up to get the door unlocked.
February 17, 2025
Reply from SCA Self Storage Ltd
Thank you for the kind review. Glad we could help. Hopefully we have resolved this for you now but please do let us know if not.
Staff very helpful
Sarah was very helpful from our first contact until moving in. The premises are very well laid out and very secure
February 10, 2025
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Kelly and Sarah have been absolutely…
Kelly and Sarah have been absolutely fantastic - great service completely helpful and honest in a time I needed huge help. Trust them
February 6, 2025
Unprompted review
Reply from SCA Self Storage Ltd
Thank you for the kind review. Glad we could help
Reply from SCA Self Storage Ltd
Thank you for the kind review. Glad we could help
Sarah was excellent.
January 25, 2025
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Easy booking process and competitive…
Easy booking process and competitive pricing. John is so helpful and friendly.
January 20, 2025
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Very Impressed!
Excellent customer service before hand via email, answering my questions and assisting me with finding the right storage solution. Very impressed with the onboarding, was greeted at reception, and then shown the route to my storage unit whilst being provided guidance on how to enter, which bay to park in for the quickest and most convenient access, and the lady was overall very polite. As an additional bonus, I was given some welcome gifts. I received the 8 weeks 50% discount which made the storage unit very well priced. The place itself is very clean, organised, and access is electronic using a personal PIN number. Additionally there are trolleys that can be used to transport items from your car to your unit, and a lift to access the upper floors, which makes access very easy and the whole process stress free. Would
Absolutely recommend and use them again.
January 11, 2025
Reply from SCA Self Storage Ltd
Thank you for the kind review. Glad we could help
Great unit for my stuff.
Great set-up. Girls in office very helpful. The unit was clean an exactly what I need. Being able to access 24/7 is another benefit. When I first moved in there was a small gift (biscuits and a bottle of water) waiting for me, which were very welcoming and handy.
January 6, 2025
Reply from SCA Self Storage Ltd
Thank you for the kind review. Glad we could help
So friendly and so easy
So friendly and so easy. Cherry on the cake was when I 1st opened my unit to start loading i was greeted with bottles of water protein bars and a welcome card.
January 4, 2025
Reply from SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you found our team friendly making your journey a smooth and easy one. Your feedback has been shared with the team and is greatly valued!
Kelly and Sarah
Kelly and Sarah - friendly, helpful and patient while I dithered about what unit, when from etc!
December 21, 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received amazing customer service from Kelly and Sarah. Your feedback has been shared with the team and is greatly valued!
Great staff
Lovely polite and helpful staff..
Left a lovely greeting card 2 bottles of water two pens and a lovely box of Linda chocs in my container 🥰
5 stars from me
December 14, 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received great customer service. Your feedback has been shared with the team and is greatly valued!
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
the staff was so helpful
November 28, 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
I thought that I had filled this in a…
I thought that I had filled this in a few days ago. And sent it off. The experience was excellent and the staff were very helpful and friendly with no problems at all in helping and answering any questions I asked
November 26, 2024
Reply from SCA Self Storage Ltd
Thank you for your kind review Michael, very happy to hear the positive team feedback.
Very helpful staff
Very helpful staff, clean and hassle free storage ! I am very pleased with service
November 24, 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Excellent service
Excellent service, good clear communication. Went out of their way to help accommodate our needs. Kelly and Sarah are super friendly and very efficient.
November 22, 2024
Reply from SCA Self Storage Ltd
Thank you for your kind review Alison, very happy to hear the positive team feedback.
Very helpful staff
November 17, 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
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