We rented a container to store our garage equipment in whilst downsizing and moving home. The container at Dishforth was easy to find, the facilities were clean and tidy. Access was 24hours and John... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more
Company replied
I delt mainly with Sarah 1 and then Tim and finally Sarah 2 (a younger sounding version of Sarah 1). All three members of staff were understanding to my situation and very accommodating to all of my r... See more
First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. F... See more
Company replied
Company details
Written by the company
We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.
Contact info
Unit C, Sunrise Enterprise Park, Ferryboat Lane, SR5 3RX, Sunderland, United Kingdom
- 0191 500 1809
- info@scaselfstorage.co.uk
- scaselfstorage.co.uk
4.8
Excellent
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I thought that I had filled this in a…
I thought that I had filled this in a few days ago. And sent it off. The experience was excellent and the staff were very helpful and friendly with no problems at all in helping and answering any questions I asked
November 26, 2024
Reply from SCA Self Storage Ltd
Thank you for your kind review Michael, very happy to hear the positive team feedback.
Very helpful staff
Very helpful staff, clean and hassle free storage ! I am very pleased with service
November 24, 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Excellent service
Excellent service, good clear communication. Went out of their way to help accommodate our needs. Kelly and Sarah are super friendly and very efficient.
November 22, 2024
Reply from SCA Self Storage Ltd
Thank you for your kind review Alison, very happy to hear the positive team feedback.
Very helpful staff
November 17, 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Easy Storage
Very easy to deal with and superb storage containers plus lovely John to welcome. Good experience
November 16, 2024
Reply from SCA Self Storage Ltd
Thank you for your kind review Annette, we will let John know!
Could not have asked for more
The staff were very helpful and accommodating. I needed to bring forward my collection of keys by a few days and there was no resistance at all. The container looked almost brand new!
November 9, 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received a helpful and accommodating service. Your feedback has been shared with the team and is greatly valued!
Amazing customer service
This was my first time using a storage unit. Sarah was absolutely amazing and made the whole process a breeze. I look forward to using them again in the future
November 3, 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received amazing customer service from Sarah. Your feedback has been shared with the team and is greatly valued!
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Excellent service and very polite
October 29, 2024
Reply from SCA Self Storage Ltd
Thank you for the kind review. Glad we could help
Perfect 5*
Very accommodating. Easy, quick and simple process to access the unit. Ability to drive in and load onto the trolleys is fantastic.
October 26, 2024
Reply from SCA Self Storage Ltd
Thank you for the positive review Dane, your feedback is greatly valued!
Reply from SCA Self Storage Ltd
Thank you for the positive review Jeremy, Your feedback has been shared with the team and is greatly valued!
Amazing
Amazing. Polite, friendly staff, exceptionally clean facility. We used a great removal company (TVR) who were familiar with the place so had a stress free experience. Would definitely recommend SCA
October 22, 2024
Reply from SCA Self Storage Ltd
Thank you for the positive review Jen, your feedback has been shared with the team and is greatly valued!
Brilliant Company
We have been renting a storage unit for several months now and are delighted with the whole experience, we moved from a competitor and find SCA cheaper, friendlier, cleaner and all round a much better experience, we have now also taken on an office with SCA as well as our storage, it is perfect and the price excellent. Kelly is an absolute asset and nothing is ever too much trouble . We are delighted with everything and highly recommend to anyone.
October 20, 2024
Unprompted review
Reply from SCA Self Storage Ltd
Thank you for the positive review Leslie, your feedback has been shared with the team and is greatly valued!
I enquired regarding renting a unit…
I enquired regarding renting a unit from this location and the very next day I got a n invoice for the first months rent two days later a demand for payment of the invoice it’s like dealing with a loan shark
October 19, 2024
Reply from SCA Self Storage Ltd
Thank you for your feedback regarding your reservation. We are sorry to hear that you are not satisfied with your experience.
Please note that all reservations are provisional, and payment is only required on the day of actual move-in. However, our system automatically generates the invoice based on the agreed date. We attempted to contact you several times to confirm your satisfaction with the date or to discuss any necessary changes, but unfortunately, we were unable to reach you.
I have cancelled the reservation, and no further correspondence will be sent.
Reply from SCA Self Storage Ltd
Thank you for the positive review John & Helen, Your feedback has been shared with the team and is greatly valued!
Very smooth experience arranging…
Very smooth experience arranging storage online. Sarah extremely helpful. Very nice facility.
October 2, 2024
Reply from SCA Self Storage Ltd
Thank you for the positive review Alison, Your feedback has been shared with the team and is greatly valued!
Reply from SCA Self Storage Ltd
Thank you for the positive review Phillip!
Convenient and local
Very helpful with booking and explanation of unit sizes. Friendly to deal with.
Only negative was the insurance cost was never mentioned during several conversations which could have been a deal breaker.
September 26, 2024
Reply from SCA Self Storage Ltd
Hi Jenny,
Thanks for finding the time to leave your positive review we really appreciate it. In regard to the insurance with you reserving online the insurance amount was selected by yourself as part of the process so we believed you were aware of this requirement. I have passed your comment on to the team for future reference.
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
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