Sceptre Vacations Reviews 74

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Absolute best Italy adventure we could have ever imagined. Our travel agent used the Sceptre group and we are so grateful for them all. Our tour guides and drivers were so wonderful. We visited Pompei... See more

Rated 5 out of 5 stars

We travel to Ireland every couple of years. I always use Sceptre to book because we're always doing something a little non-standard. Booking hotel for only part of the stay, hiring car for only part o... See more

Company replied

Rated 5 out of 5 stars

We thoroughly enjoyed our Classical Greece vacation. We stayed in Athens at the Hotel Electra which was in a great location. We love the restaurant. Then we travelled via motor coach to 3 other ci... See more

Rated 5 out of 5 stars

My experience with Sceptre Tours was exceptional. Carmen Venusa helped me with millions of questions about itinerary, logistics, budget, everything. Her knowledge, efficiency, and prompt responses - a... See more

Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Since 1981 Sceptre has been in the business of delivering happiness, and nothing makes us happier than sharing the magnificence of Europe. From our family to yours, building trust and confidence one glorious vacation at a time, we design and plan the kind of custom travel experience that we ourselves would enthusiastically embrace. Because we are family-owned-and-operated, we are meticulous about every detail of the tours we craft – and we make certain that Sceptre Vacations remains a trusted and sought after way to experience Europe. Quality, value, and excellent customer service go hand in hand with one of the most imaginative and exciting options you can find, with each vacation looked upon as an opportunity to share a unique and unforgettable experience with a friend. - Expertly Crafted Air Inclusive Vacation Packages - Fully Customized Vacations, tailored to your specific needs - Dedicated Golf Department with access to top-rated courses - Chauffeur, Rail or Self-drive Options - Experienced Group Department for custom groups of 10-200+ - Boutique Escorted tours, with a maximum of 16 passengers


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

74 reviews

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Rated 5 out of 5 stars

Memorable Trip

Just returned from a very memorable trip to Ireland and Sceptre Tours played a big part. Sceptres willingness to work with me on modifying our self-driving emersion into the sites, history and culture of Ireland was greatly appreciated. Each of the 4 and 5 star hotels reserved for us by Sceptre met or exceeded our expectations. In Dublin, when one 5 star hotel was over-booked, Sceptre booked a reservation for us at another 5 star hotel with a room upgrade. Our experience with Sceptre was exceptional and not only would I recommend them I will not hesitate to use their services again.

September 30, 2016
Unprompted review
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Reply from Sceptre Vacations

Hi Paul,

Thank you so much for taking the time to tell us about your trip; we are so happy to hear you enjoyed it. We look forward to working with you again on your future travel plans!

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Rated 3 out of 5 stars

Be very careful with bookings

I was disappointed with Sceptre Travel. I asked to be booked in Ashford Castle and only through my own due diligence did I realize that the Sceptre agent booked me in the Lodge at Ashord Castle, which is very different than the Castle itself. More care should be taken by agents when booking.

September 30, 2016
Unprompted review
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Reply from Sceptre Vacations

Hi Sean,

We are very sorry to hear that we didn't meet your expectations and a Customer Service Manager will be reaching out to you shortly. We certainly hope you still enjoyed your trip despite this issue!

Rated 4 out of 5 stars

Scotland on our own

The scenery was beautiful, the people a bit reserved as a whole. Accommodations adequate but not deluxe.

September 15, 2016
Unprompted review
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Reply from Sceptre Vacations

Hi Carolyn,

Thanks for taking the time to send some feedback and we are glad to hear you enjoyed the beautiful scenery in Scotland!

Rated 5 out of 5 stars

Using Sceptre makes my vacation so much easier.

This was the 2nd time we have used Sceptre to book our airline flight, place to stay and car rental for a trip to Ireland. I have experienced no problems or issues with them. If I have any questions they respond to me immediately. Our flights have all been good and our place to stay (Adare Manor Villas) are fabulous. I will use them again for my travels.

September 15, 2016
Unprompted review
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Reply from Sceptre Vacations

Thanks, Susan! We love hearing from our repeat customers. The Adare Villas are one of our best-value properties in Ireland and offer such a convenient base location to explore from. We look forward to working with you again, soon!

Rated 5 out of 5 stars

Sceptre Ireland trip

Sceptre did an excellent job of making all of our reservations (air, car rental, and hotels) for our 12 day vacation in Ireland. Everything worked smoothly and I would recommend Sceptre to anyone travelling to Ireland.

We requested 4-star hotels and were very satisfied with our accommodation. A couple of the hotels were on the outskirts of the city and we would recommend requesting to be closer to the city center in the future.

September 12, 2016
Unprompted review
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Reply from Sceptre Vacations

Hi Mark,

Thanks for taking the time to let us know how your trip went. We're so happy to hear you enjoyed it and things went smoothly!

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Rated 3 out of 5 stars

we were promised a dinner, an irish whiskey drink, and two site tours as part of our package, but then, on-site, we had to pay for those items out-of-pocket. We have submitted our expenses to Sceptre

The driver proved to be a very entertaining and knowledgeable tour-guide. We saw a lot of Southern Ireland. Our hotels were very comfortable. We did things on-time. Excellent trip except for some of the inconsistencies in what was promised and what was covered (out-of-pocket 209 Euros, but I submitted those receipts to Sceptre for reimbursement; have not heard whether or not the company will honor their initial promises).

August 27, 2016
Unprompted review
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Reply from Sceptre Vacations

Hi Denise,

Thanks for taking the time to provide feedback on your trip; we're happy to hear you enjoyed it! Regarding the out-of-pocket expenses you mentioned, we will have a Customer Service Manager reach out to you directly to get things figured out. Thanks again!

Rated 5 out of 5 stars

Smooth Sailing

Our parents got a package deal through a third party for a trip to Europe but when we went to book the trip it had sold out. Turns out the third party used Sceptre to put the package together. We called Sceptre directly and they gave us the same price for the same package without going through the third party so we could join in on family vacation fun. Sceptre even contacted us in Dublin to let us know that we had forgotten our passports in a hotel safe the night before. We didn't even realize they were missing until Sceptre contacted us. Pretty good service in my opinion.

August 19, 2016
Unprompted review
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Reply from Sceptre Vacations

Adam, so happy to hear you were pleased with the trip (and got your passports back!). Thank you for taking the time to send this through, we really appreciate it!

Rated 5 out of 5 stars

Ireland 2016

We went to Ireland with a group of 12 family members. Sceptre planned the itinerary for us and had great suggestions which incorporated all of our ideas. I wouldn't change a thing!

August 19, 2016
Unprompted review
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Reply from Sceptre Vacations

Thank you, Lynne! Our Group Department works hard to customize itineraries based on individual interests and we love hearing things went well! Thanks again for taking the time to send us feedback on the trip; look forward to working with you on your future travels!

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Rated 2 out of 5 stars

Overall Experience

In my opinion this was not a full service travel agency. They booked the air, car & hotel. When the holiday was approaching we had a few snags and called a few times for questions and they were completely unhelpful. Out of the 4 hotels we stayed one we suggested and asked for them to book, this one was the best hotel. The other 3 they suggested and of those only 1 was great, the other 2 were definitely not top of the line which we requested. I would not use this agency for future travel. I would do better booking on my own

August 5, 2016
Unprompted review
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Reply from Sceptre Vacations

Elizabeth, thank you for taking the time to provide a review of your trip as the feedback helps us to continually improve. We are very sorry to hear that your trip did not meet your expectations and we will have a Customer Service Representative reach out to you directly to discuss this further.

Rated 4 out of 5 stars

Trip to Ireland

We had a wonderful trip to Ireland. Sceptre was extremely easy to work with. I would recommend them to friends and family.

August 1, 2016
Unprompted review
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Reply from Sceptre Vacations

Thanks, Casey and Janet! We love hearing from our clients and we're so glad you enjoyed your experience with us as well as your time in Ireland!

Rated 5 out of 5 stars

Great service - especially for non-standard arrangements

We travel to Ireland every couple of years. I always use Sceptre to book because we're always doing something a little non-standard. Booking hotel for only part of the stay, hiring car for only part of the stay. Family going over together but returning on different dates, that sort of thing. Sceptre handles those types of requests with aplomb. Trying to do that online would be a hassle at best or just impossible.

July 29, 2016
Unprompted review
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Reply from Sceptre Vacations

Thank you, John! We are so happy to hear we were able to make the planning process simple and enjoyable for you!

Rated 5 out of 5 stars

Trip to Ireland

The hotels were all great and our driver, Anthony Doody, was awesome. He was very informative as well as being an excellent driver and had a great sense of humor. We thoroughly enjoyed our experience with Sceptre and would recommend them to anyone looking to take a trip. The trip was great from the first day to the last. We hated having to leave.

July 27, 2016
Unprompted review
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Reply from Sceptre Vacations

Thanks, Thomas! We are so happy to hear you enjoyed your time in Ireland and truly appreciate the wonderful feedback. Look forward to working with you on your next trip!

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