Schaeffer's Investment Research Reviews 183

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

The service that I have received from Schaeffer, particularly from my account rep/mgr John, has been exceptional; with a personable attitude and quick responses, coupled with the ability to listen and... See more

Rated 3 out of 5 stars

I got their life time service for $3000. I swear till day not their single call hit the PT. 90% of their option recommendation goes to zero. out of 50 may be 2 or 3 will hit and they will adverti... See more

Company replied

Rated 2 out of 5 stars

I subscribed to a basic service with about 4 recommendations per month. Never received anything except emails trying to sell me more. Salesperson Cody says he tried to call and told me to call. Never... See more

Company replied

Rated 5 out of 5 stars

I have been with this company for only a short while, but my first experience with my Account Manager, John Son promises to be an enjoyable time with positive results in my journey in the world of... See more

Company replied

Company details

  1. Investment Service
  2. Education Center
  3. News Service
  4. Publisher

Written by the company

Schaeffer's Investment Research is a privately held publisher of stock and options trading recommendations headquartered in Cincinnati, Ohio. Founded by CEO Bernie Schaeffer in 1981, we're celebrating over 40 years at the forefront of the thriving options industry. From our flagship Option Advisor newsletter to our expertly curated array of real-time trading services, we've got options for every investor. Ever since that first Option Advisor newsletter was published back in 1981, it has remained Schaeffer's Investment Research's flagship offering. Of course, we've since expanded our product line quite a bit, with key offerings including a wide array of real-time option trading alert services, premium weekend-trading bulletin services, in-depth educational courses, and complimentary market newsletters. Schaeffer's Investment Research provides a wide variety of trading programs ranging from 1 day holding period to 4 month holding period, aggressive to conservative, options buying to options selling, and moneyness varies by product, too! We offer trading programs that provide real-time entry and exit instructions for the more active trader as well as Sunday-night trading services for those who prefer to set trades outside of market hours or simply prefer not to worry about the market during the week. Our leader, Bernie Schaeffer, is highly regarded by major media outlets for a unique and well-known approach to the market. Bernie and his team of traders have regular media appearances on CNBC, Fox Business, Bloomberg, Nasdaq, Benzinga, CBOE, and PBS’ Nightly Business Report. They are also frequently quoted by The Wall Street Journal, Barron’s, Associated Press, Thomson Reuters, and Yahoo! Finance. Bernie has won numerous awards and accolades over the years, including: Recipient of the Traders’ Library “Trader’s Hall of Fame” award, Recipient of the Market Technician’s Association “Best of the Best” award, Consistently ranked among the top 10 marker times by Timer Digest, Three-time winner of the Wall Street Journal stock picking contest, and was Named “Guru of the Year” by TheStreet. Our website, www.SchaeffersResearch.com, is updated throughout each trading day with breaking market news, analysis, and unusual options activity. Research from the Schaeffer's Investment Research team of in-house analysts is regularly quoted by The Wall Street Journal, Bloomberg, MarketWatch, USA Today, Reuters, CNBC, US News and World Report, and more. It's easy to see why SchaeffersResearch.com has been named a "Forbes Favorite" within the options space. Schaeffer's Investment Research is not like most online investment publishers where all you can do is email in and hope for a response in 2-5 business days. Not us. Not when the market is always on the move and timing is everything. Here at Schaeffer's Investment Research, we believe in quickly and completely supporting our clients. We provide LIVE trading support and we put customer experience at the very top of our priority list. You can always reach a product specialist or our customer support team via phone by calling Schaeffer's Investment Research at (800) 448-2080 and dialing 1. Our team of senior product specialists is available during the trading week between the hours of 8:30 am - 5:30 pm ET, with the exception of market holidays. Prefer to have us reach out to you at a time that is convenient for you? No problem! Click here to schedule a consultation with us! You can also reach the Schaeffer's Investment Research team through Live Chat on our website. If it is outside of our normal business hours, you can always leave us an offline message there and we will get to it as soon as possible via your preferred contact method. Also, if it's outside of market hours, you can always email our general inbox for the Schaeffer's Investment Research team at support@sir-inc.com and one of our team members will get back to you as soon as possible!


Contact info

3.7

Average

TrustScore 3.5 out of 5

183 reviews

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1-star

No history of asking for reviews

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Replied to 88% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

If you wanna lose money

If you wanna lose money, then this is the company you want to be with they run a boiler room operation and once they get your money, you’re kinda on your own and the trades that they give you are useless you’ll lose money on them almost every time very very poor service

November 11, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

We are sorry to hear that you didn't enjoy the trading program you purchased from us. However, our programs are definitely not for everyone and that is why we provide different money-back guarantees after a trial period so each person can make sure we are a good fit before committing to a longer term.

I have passed along your feedback about our customer service, as we strive to be a partner alongside our customers when utilizing our services. It's clear we did not facilitate enough communication with you during your trial and we deeply regret that. We will use your feedback to guide future improvements!

We wish you the best in your future endeavors.

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Rated 5 out of 5 stars

You are awesome Ryan!

If you want to make money in trading option, Schaeffer investment is the place and Ryan Bianchi is the guy. Ryan is superb! He knows the in and out of trading. Change your financial life and enjoy you life for ever. Bravo Ryan!

November 28, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Jean -- thank you so much for taking the time to leave details of your experience with Schaeffer's and your account manager, Ryan! We are grateful for your business.

Rated 2 out of 5 stars

They say all the right things that you…

They say all the right things that you need to know about options, but the product just isn't very good. I've traded options for the last decade. I've employed a host of strategies (calls, call spreads, LEAPs, puts, put spreads, straddles, etc) across both indexes and single stocks. I signed up with Schaeffer's hoping for more idea flow to complement what I'm currently doing on my own and ideas I get from sell side research firms. I tracked 38 closed trades during my 90 day "trial" and 6 of them were profitable, a hit rate of less than 20%. Of those 6, only 4 were winners of 100% or greater. You cannot make money with these sorts of numbers. What's more, the shots to confidence after such a run make it nearly impossible to continue taking the ideas. I stopped sometime within the first 40 days after observing a number of trades that were recommended and quickly tanked. I expected a lot more, frankly. I prefer trading around earnings events, investor days, etc. Mostly one direction but a well-placed straddle trade every so often is worthwhile too. I had "Elite Trader" and apparently that service doesn't provide such ideas. Try at your own risk. This service definitely needs some improvement, in my opinion.

November 15, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

I want to starting off with saying that - with all options buying - it's entirely possible to be profitable with a 30-35% win-rate if wins are maximized and losses are minimized. A higher win-rate is required for more modest trading strategies, but with simple call and put buying, win-rate is never going to be high.

Since I cannot pinpoint your 90-day window as I don't have your name or email to locate you in our system, I'll provide specifics on Elite Trader over the last 6 months.

# of Trades: 105
Win-Rate: 36.2%
Avg. Winner: +111.7%
Avg. Loser: -41.4%
Cumulative Gain: +1,512% (simply adding together all winners and losers provided over past 6 months regardless of portfolio allocation)

Based on your feedback, it sounds like Elite Trader was not a good fit for you as you seem to prefer a higher win-rate and, thus, less aggressive option buying. That's totally fine and, if you want to give us a call, we'd be happy to put you into a complimentary trial of our straddles, debit spreads, credit spreads, or put selling strategies.

We want you to find success in a strategy that is comfortable to you... and we appreciate your honest feedback on your experience.

Rated 5 out of 5 stars

They offer one on one guidance

They offer one on one guidance, expertise, and insight, to benefit and profit from the services and programs they offer, so I may improve my personal portfolio with diversity, profitability and opportunity.
I work with Ryan Bianchi on a person to person level and he has been responsive and knowledgeable to assist in any way possible. Thumbs up Ryan!

February 4, 2025
Unprompted review
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Reply from Schaeffer's Investment Research

Julie! You are the best -- thank you so much for your honest feedback. We think Ryan is pretty great, too :) And we are grateful for the opportunity to support you!

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Rated 5 out of 5 stars

John Voss of SIR

I enjoy speaking to John Voss of Schaeffer's Investment Research. He is very professional and helpful.

January 27, 2025
Unprompted review
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Reply from Schaeffer's Investment Research

Thanks so much for your feedback on our Compliance Officer, John Voss! He's a super valued team member here and we are so glad he has been able to assist you!

Rated 4 out of 5 stars

Schaeffer's Research

I have been involved with different Schaeffer's products for several years. They have successful products for many types of trading situations and deliver them in a timely and clear way.

Over the years I have had account reps and currently work with Ryan Bianchi. He is very well informed about their products and works to match you with the right situation.

Chris

January 23, 2025
Unprompted review
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Reply from Schaeffer's Investment Research

Thanks so much for your feedback, Chris! We appreciate it!!

Rated 5 out of 5 stars

A good year ahead.

I know nothing about investing but after talking to Brian and Ben, I feel confident that they will lead me to a good year.

January 16, 2025
Unprompted review
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Reply from Schaeffer's Investment Research

We are confident, too, Melvin! Thanks for putting your trust in us. Cheers to a profitable 2025!!

Rated 5 out of 5 stars

Happy with Schaeffer‘s Investment Research

I recently partnered with Schaeffer's Investment Research, and over the past couple of months, I've been impressed with their exceptional service. Their team is highly responsive, knowledgeable, and well-versed in options trading, making them, in my opinion, one of the best services in the industry. Highly recommend Ryan and Ben and the entire team.

January 16, 2025
Unprompted review
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Reply from Schaeffer's Investment Research

Hi Jeff! We are so happy to hear about your positive experience with our team. We think Ryan and Ben are pretty special and we are pleased to hear they have provided you with the top-tier support you deserve.

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Rated 5 out of 5 stars

Fabulous customer service by…

Fabulous customer service by Neelima!!!! Her response was so fast and she answered all of my questions!

January 14, 2025
Unprompted review
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Reply from Schaeffer's Investment Research

So great to get this feedback! Neelu is wonderful :) Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

The help I needed to succeed

Schaeffer's has enabled me to enter the world of options trading, something I have been wanting to do for a long time. With the help of Schaeffer's trade commentary and clear order entry instructions, I am able to place and close out trades with confidence. I appreciate having my personal representative, Ryan Bianchi, who takes care to answer my questions and helps tailor the services to fit my needs.

January 10, 2025
Unprompted review
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Reply from Schaeffer's Investment Research

Hi Linda - thank you so much for your kind words. We are thrilled you're trading options confidently now and we appreciate the trust you have placed in us.

PS - we think Ryan is pretty great, too :)

Rated 1 out of 5 stars

I subscribed to an option service for…

I subscribed to an option service for $100. I was fine with it. Then the company called and upsold me to another service for $1000 with credit for my $100 but canceled the first account. I was at work at didn't have time to talk but the the rep was pushy and kept trying to keep me on the phone. I'm polite so I listened even though I had told him I was busy at work. But he didn't seem to care. I didn't want the new service, but he convinced me to try it then I could cancel if I didn't like it. Well my wife wasn't happy with me, so I called to cancel. Apparently, I am committed until March, then if I want a refund I only get 75% of my money back. So I lost the first subscription that I was happy with because of a pushy sales rep. Now I don't have that service anymore and I have to wait three months to get 75% of my money back while I have to pay interest on my credit card in the meantime. I won't be using Schaeffer anymore. They have been fine in the past, but this left a bitter taste in my mouth. As I finish writing this, the rep calls me. He asked what was going on an said I explained that my wife was upset. He said "she is mad about $995"? Like it was nothing. No apology offered. Very classy.

January 6, 2025
Unprompted review
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Reply from Schaeffer's Investment Research

We are sorry to see the rating you feel is applicable to your experience with the team at Schaeffer's.

After reviewing the phone call in reference, we found that our representative was very clear on all purchase details including the product features, the promotional pricing, the subscription term, and a full explanation of the refundability of the service. The call was friendly and the sentiment was positive throughout the call.

You also did NOT lose any subscription in this transaction. All programs you have ever purchased with us are still active on your account. We would never deactivate a program you paid for.

Per the terms you agreed to on a recorded line on December 17th, you agreed to try the program for 90 days and - if the program is not a good fit for you for any reason after day 90 - you will receive a 75% refund as long as you let us know that is what you want.

You requested a refund on December 31st (two full weeks after your purchase) and were given the proper refund window in line with your agreed upon purchase terms. Please reach out to our Customer Experience Team again if you have any further questions.

Rated 5 out of 5 stars

How do I get funds from this account

How do I get funds from this account

December 20, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Hi Michael! Thanks for your positive review -- we have connected with you on your request and cleared things up. Happy new year!

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Rated 5 out of 5 stars

Quick & helpful response

Quick & helpful response to query about one of the products

December 17, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Hi, Mark! Glad we were able to assist you - please feel free to reach out anytime with questions and we're here to help. Happy holidays!

Rated 5 out of 5 stars

I did not have the time during the Fall…

I did not have the time during the Fall to work on learning and placing options, although I may try again after the New Year.

December 2, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Hi Mike! Thanks so much for your feedback and we look forward to assisting you in the world of options starting in 2025. Happy holidays!

Rated 1 out of 5 stars

They market a great promise, BUT

They market a great promise, and the moment you sign up they start upselling you. The emails promise the same things you were silly enough to sign up for but are now only available if you pay much more for the additional services. And the emails are endless, often several a day.

10 Dec 2024: I left the one star review around the middle of the day on 9 Dec. Later in the evening while I was on another call, they called my cell phone but didn't leave a message. the review I left is accurate. That is why their cumulative review is around 3 stars. Then the answer they left me on Trust Pilot is such a canned response. They do not address the upselling to get the info they promised at the entry level.

It is simple: they gave a sales pitch, I bought their product, then they offered additional services at much more of an expense so that they could deliver the promised service that I paid for in the first place. When I called on the 9th to cancel my subscription and ask them to delete my billing information, the 'operator' I spoke to said he didn't need to do anything, that I only had a 2 year subscription with no renewal. Now that they tried to spin my review I will call again later in the morning of 10 Dec and make sure they delete my info, not just tell me everything is OK.

Schafer - you sent me an email reply and answered my rating here on Trust Pilot. but since you called me back you have all my information and don't meed more. please stop jobbing me. My review stands, and since you called my cell, you can find my account and delet all my information and my account.

December 7, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

We are so sorry that this was your experience with Schaeffer's and it is certainly not an experience we wish for any customer to have with us, ever. We take pride in the continued improvement of our customer experience and we have taken great strides to enhance support since your experience in June. Thank you for providing your feedback and allowing us to continue to grow and improve from it.

Your account has now been completely deleted from our system and we wish you the best, Charles.

Rated 5 out of 5 stars

When I was ready to trade

When I was ready to trade, I called and asked for someone that would "hold my hand" at the beginning, because I had no knowledge about options. Luckily, I was connected to John Voss. He was so patient and friendly, answering all my questions. This gave me the feeling that he really cared about me. I told him that the next time I call, I want to be connected to him and no one else. Thanks, John.

December 5, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

We really appreciate your positive feedback, Deborah! We pride ourselves on our incredible customer support team so this is so great to hear. If you ever need anything, we are here for you. PS -- we think John is pretty great, too :)

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Rated 5 out of 5 stars

Mr W David

Mr. David was polite, went the extra mile to do research, and made sure my question was was answered completely. Joe Andre

December 6, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Thank you for providing a review of your experience, Joe! We look forward to continuing to drive a strong product for you for many, many years to come. PS - we think David is pretty great, too :)

Rated 5 out of 5 stars

GREAT PROFIT IN JUST ONE DAY

Ben Dolan and David at Schaeffer's Research were so very helpful to me. In my first Options Under $5 trade, my $335.00 trade brought me a $187.00 profit in just one day! Ben helped me through the Buy to Open yesterday and Sell to Close today with my Schwab account. I wouldn't have known how to do it without their help. This was almost a 56% profit in only one day. Thank you, Ben and David!

December 5, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

That's awesome, John! We are so happy to hear that!!!! Thanks for your honest feedback and for sharing your experience with our team. We think Ben & David are pretty great, too :)

Rated 5 out of 5 stars

They responded quickly to my question…

They responded quickly to my question and provided the answer I needed.

December 4, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

We are so happy to hear about your positive experience. Thank you for choosing Schaeffer's & happy holidays!

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