Schaeffer's Investment Research Reviews 183

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

The service that I have received from Schaeffer, particularly from my account rep/mgr John, has been exceptional; with a personable attitude and quick responses, coupled with the ability to listen and... See more

Rated 3 out of 5 stars

I got their life time service for $3000. I swear till day not their single call hit the PT. 90% of their option recommendation goes to zero. out of 50 may be 2 or 3 will hit and they will adverti... See more

Company replied

Rated 2 out of 5 stars

I subscribed to a basic service with about 4 recommendations per month. Never received anything except emails trying to sell me more. Salesperson Cody says he tried to call and told me to call. Never... See more

Company replied

Rated 5 out of 5 stars

I have been with this company for only a short while, but my first experience with my Account Manager, John Son promises to be an enjoyable time with positive results in my journey in the world of... See more

Company replied

Company details

  1. Investment Service
  2. Education Center
  3. News Service
  4. Publisher

Written by the company

Schaeffer's Investment Research is a privately held publisher of stock and options trading recommendations headquartered in Cincinnati, Ohio. Founded by CEO Bernie Schaeffer in 1981, we're celebrating over 40 years at the forefront of the thriving options industry. From our flagship Option Advisor newsletter to our expertly curated array of real-time trading services, we've got options for every investor. Ever since that first Option Advisor newsletter was published back in 1981, it has remained Schaeffer's Investment Research's flagship offering. Of course, we've since expanded our product line quite a bit, with key offerings including a wide array of real-time option trading alert services, premium weekend-trading bulletin services, in-depth educational courses, and complimentary market newsletters. Schaeffer's Investment Research provides a wide variety of trading programs ranging from 1 day holding period to 4 month holding period, aggressive to conservative, options buying to options selling, and moneyness varies by product, too! We offer trading programs that provide real-time entry and exit instructions for the more active trader as well as Sunday-night trading services for those who prefer to set trades outside of market hours or simply prefer not to worry about the market during the week. Our leader, Bernie Schaeffer, is highly regarded by major media outlets for a unique and well-known approach to the market. Bernie and his team of traders have regular media appearances on CNBC, Fox Business, Bloomberg, Nasdaq, Benzinga, CBOE, and PBS’ Nightly Business Report. They are also frequently quoted by The Wall Street Journal, Barron’s, Associated Press, Thomson Reuters, and Yahoo! Finance. Bernie has won numerous awards and accolades over the years, including: Recipient of the Traders’ Library “Trader’s Hall of Fame” award, Recipient of the Market Technician’s Association “Best of the Best” award, Consistently ranked among the top 10 marker times by Timer Digest, Three-time winner of the Wall Street Journal stock picking contest, and was Named “Guru of the Year” by TheStreet. Our website, www.SchaeffersResearch.com, is updated throughout each trading day with breaking market news, analysis, and unusual options activity. Research from the Schaeffer's Investment Research team of in-house analysts is regularly quoted by The Wall Street Journal, Bloomberg, MarketWatch, USA Today, Reuters, CNBC, US News and World Report, and more. It's easy to see why SchaeffersResearch.com has been named a "Forbes Favorite" within the options space. Schaeffer's Investment Research is not like most online investment publishers where all you can do is email in and hope for a response in 2-5 business days. Not us. Not when the market is always on the move and timing is everything. Here at Schaeffer's Investment Research, we believe in quickly and completely supporting our clients. We provide LIVE trading support and we put customer experience at the very top of our priority list. You can always reach a product specialist or our customer support team via phone by calling Schaeffer's Investment Research at (800) 448-2080 and dialing 1. Our team of senior product specialists is available during the trading week between the hours of 8:30 am - 5:30 pm ET, with the exception of market holidays. Prefer to have us reach out to you at a time that is convenient for you? No problem! Click here to schedule a consultation with us! You can also reach the Schaeffer's Investment Research team through Live Chat on our website. If it is outside of our normal business hours, you can always leave us an offline message there and we will get to it as soon as possible via your preferred contact method. Also, if it's outside of market hours, you can always email our general inbox for the Schaeffer's Investment Research team at support@sir-inc.com and one of our team members will get back to you as soon as possible!


Contact info

3.7

Average

TrustScore 3.5 out of 5

183 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Every time I call with a question…

Every time I call with a question either Ryan, Landon or John; answers it. These three are great. They take their time and get into the problem or question.
Thank you Ryan for getting me into this stock trading.

November 26, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Thank you for providing a review of your experience, Jan! We look forward to continuing to drive a strong product for you for many, many years to come. We appreciate your business deeply :) PS - we agree; Ryan, John, and Landon are all pretty great!

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Rated 5 out of 5 stars

Schaeffer’s investments

Ryan Bianchi is highly intelligent and well informed about the stock market. since I’ve been following his lead my option's trading have completely turned around thank you Ryan. Schaeffer investment is the best platform to use when trading options, stocks, and futures.

November 27, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

We agree, Ryan is pretty great! Thanks so much for taking the time to review your experience with Schaeffer's and with Ryan - it means so, so much to us.

Rated 5 out of 5 stars

Customer Service does work sometimes.

Neelima Vadrevu the Customer Service Representative that handled my request did a great job and solved the problem.

November 25, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

We are so happy to hear about your positive experience. Neelima is great :)

Rated 5 out of 5 stars

I trade stocks and options

I trade stocks and options. Recently my availability during Market hours has been reduced and day trading requires absolute attention to open trades. I started looking for subscriptions that provided their trade recommendations at specific times and I subscribed to a few.
Last weekend I registered for a webinar with Schaeffer’s Investment Research. After the webinar was over, I called the support line to sign up for a trial subscription that would give me full access to everything for one monthly cycle including 5 trades which would be delivered Sunday afternoon.
When the call was over there were emails waiting for me to 1) log me into their dashboard, 2) invoice for the trial subscription, 3) a welcome and introduction from the support person who was assigned to my account along with his phone extension and personal email.
I spent the next couple hours preparing for the trades due on the following afternoon.
This subscription is superior to many others that I have reviewed and currently own, in my opinion. First, trades are sent out at a specific time on a specific day. In this case on Sunday. Second, this subscription doesn’t rely solely on videos for education or alerts. Printable content is available. Third, customer support seems to have a higher priority by providing you with an account manager.

November 16, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Thank you for providing such a detailed review of your experience, Ed! We look forward to continuing to drive a strong product for you for many, many years to come. We appreciate your business deeply :)

Rated 5 out of 5 stars

Kudos!

I’m inclined to leave a note to commend John V. and Cody F. for a job well done, and to express my thanks for their help during my first week of trading Schaeffer's recommendations.

I purchased a trial subscription to one of the various subscription services offered by “Schaeffer’s Investment Services,” but being a newbie to the more advanced option trading techniques, I needed assistance with understanding the trades and how to place them on my broker’s website. John held my hand (figuratively) through my first day of trading, navigating me though the unknowns and making sure I placed the trades correctly. He also proved invaluable in helping me understand how the trades worked and what I should expect as the trades matured. Cody, as my assigned account manager, then tag-teamed with John, taking over as my advisor and explaining in greater detail the various programs at Schaeffer, and which ones might best suit my trading style. We discussed how aggressive I wanted to be, and the trading techniques and services most suitable to my disposition and goals. Both Cody and John served their company well by explaining and recommending other Schaeffer services and program offerings. Of note, they were accepting of my personal preference to start slowly with the “trial” services. This eased the transition by maintaining the solidarity and profitable positions in my existing investment account

Kudos to John and Cody for their help, as well as for their understanding of my individual needs!

(By the way, my option positions were up some 50% by the end of my first trading week using Schaeffer’s recommendations!)

November 17, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

We really appreciate your positive feedback, Mike! We pride ourselves on our incredible customer support team so this is so great to hear. If you ever need anything, we are here for you. PS -- we think John & Cody are pretty great, too :)

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Rated 5 out of 5 stars

Alex Jackson is perfect!

Alex Jackson is a wonderful person! His advice and counsel are spot-on perfect. I have hired hundreds of people in my career, and would be thrilled to hire Alex in any capacity. Thank you Alex!

November 4, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

We agree, Alex is pretty great! Thanks so much for taking the time to review your experience with Schaeffer's and with Alex - it means so, so much to us.

Rated 5 out of 5 stars

Shaeffer Experience

Not sure about the other folks working for Schaeffer but I've been working with Alex Jackson for more than 3 years and the experience so far has been very good. Over the years, Alex let me try different programs at no cost for a month; some worked some didn't but Alex understands what my long term goals are and has been able to work with me to find what I need at the most affordable price. Thank you Alex.

November 13, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Thank you so much for your review, Roger! We deeply appreciate your business and your trust.. looking forward to an even longer and more prosperous relationship going forward! PS -- We think Alex is pretty great, too :)

Rated 1 out of 5 stars

Deceptive and dishonest Sale Practices…

I Signed up for two programs based on their sales persons recommendations and was told that I woudl be receiving a lifetime subscription for the cost of a 1 year service. After I signed up I learned of the actual program costs and found I was over charged by $7000 on the two programs, The company representatives keep stating they will work on a resolution but nothing has been done in the 3 weeks since I brought this to their attention. Very deceptive and dishonest pricing and selling techniques. They are overcharging customer by thousand of dollars.

October 3, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

We cannot locate you in our system to address your concerns directly or on TrustPilot.. or even to confirm you had an interaction with Schaeffer's. We requested more information and none was provided. We do not ever overcharge our customers and we keep a strict pricing guidance sheet for all employees, so it does not matter if you purchase online or over the phone - the pricing will remain consistent. If you are a true Schaeffer's customer, we would appreciate the opportunity to address this misinformation. Please share your email address or give us a call at 800-448-2080 and request to speak to our Customer Experience team. Thank you!

Rated 5 out of 5 stars

This company is reputable and wants happy customers.

I misunderstood what I was signing up for and received a call from their agent and I told him I am quite knowledgeable on trading options. He said I signed up for a beginner course which won't do anything for me. He said he would give me a refund but I never got it. I then received a call from Ben Dolan who stepped up to the plate and said he would issue refunds on both the services I had subscribed to. I like dealing with reputable companies who are not out there just for a money grab and want their customers to have real value in what they subscribed to.

September 23, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Thank you so much for your feedback, Roland! We appreciate your business.

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Rated 1 out of 5 stars

Do not deliver what's promised

I initially signed up for the weekend recommendations and had a losing record (37-53). I tried to end the contract and get a refund, instead it was recommended that I try another service, and if not satisfied, I could get a full refund if I requested it by a certain date.
I continued to have losing trades (6-11) and have been calling every day to cancel, but get no response.

September 4, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

When someone has 0 other reviews on TrustPilot and clearly doesn't provide their full name or email address when requested over 6 months ago, it is impossible to know if this review even came from a verified customer of Schaeffer's.

We do not ignore calls and, even if the office is closed, we will call customers back within one business day for all inbound inquiries. If whoever wrote this review used a real email address and can see this response, please call us at 5135893800 and we would be happy to address your concerns.

Rated 1 out of 5 stars

By far the worst trading…

By far the worst trading recommendations I have ever seen put out. While so many other trading discords are making money, these guys consistently send out losing trades, over and over again, yet will keep calling you trying to sell you other programs they offer. This could be a way to make money if you do the OPPOSITE of what they recommend. They are horrible.

August 15, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Hi Daryn, It's been quite a while since we heard from you. We are sorry your current trading programs aren't meeting your expectations and we'd welcome the opportunity to modify your trading account to better align with programs that will meet your trading goals. Please give our Customer Experience Manager, Landon Whitehurst, a call at your earliest convenience and he will get this sorted out for you :) You can reach us at 513-589-3800. Thank you!

Rated 1 out of 5 stars

Don’t buy terrible purchase wish I…

Don’t buy terrible purchase wish I never bought

July 27, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Hi Brad - Your review is kind of confusing and implies you had any experience with our product, which you patently did not. You purchased a program from us on 7/27 (a Saturday). You disputed that charge with your credit card on 7/27 (same day). The product only releases trades/updates during trading hours. This review was written that Monday morning - giving us less than 2 business hours to address your dispute you requested. Credit card disputes are not provided to businesses in real-time and we addressed your dispute immediately upon receiving it.

Rated 1 out of 5 stars

Failure to deliver the product products…

Failure to deliver the product products promised. 95% to 99% of the trades they recommend are losing trades. If you purchase make sure you request your refund on the actual date the subscription begins. If you are outside of their 14 day window they will deny your refund.

July 13, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

*FYI -- WE RECOMMEND ALL CUSTOMERS READ ALL TERMS & CONDITIONS OF THEIR PURCHASE PRIOR TO PURCHASING -- WE DO NOT HIDE ANYTHING ABOUT PURCHASE TERMS WHEN YOU ARE PURCHASING*

Ken - Thank you for your review. Not only did not you request a refund in the timeframe provided, you called in calling our customer service team names. We don't tolerate that kind of conduct so we immediately reviewed your request to prevent them from having to further interact with you.

We provided you with clear rationale for why your refund request was not granted. Please be sure to read purchase terms and conditions at point of sale with any business as that is why they are provided.

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Rated 1 out of 5 stars

Misleading Info and bait and switch

Received many emails about overnight trader and it's 100% returns, and what
a good deal it was . Next morning receive
phone call about other programs they have, and how they would produce better
results for me than overnight trader program . Now they say overnight trader
program would produce more losses than wins . These other programs costing
thousands of dollars would be better for
me . I told them I wanted my money back
for misrepresenting program, but they refused . I urge anybody considering
purchasing programs from them to think
twice before dealing with such a company, that will say anything to get
your money .

May 9, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

When someone has 0 other reviews on TrustPilot and clearly doesn't provide their full name or email address when requested over 6 months ago, it is impossible to know if this review even came from a verified customer of Schaeffer's.

I urge anyone who uses reviews to determine the quality of a trading program to see if the reviewer is a real person, has posted more than 1 review, and has been a confirmed customer of the company. If whoever wrote this review used a real email address and can see this response, please call us at 5135893800 and we would be happy to address your concerns.

Rated 1 out of 5 stars

Watch out for Sales Pressure and Poor Performance

I've been using Schaeffer's various programs for years, trying to find one that is profitable. So far I've found NONE. The most common e-mail on existing trades is "...recommend exiting trade to preserve capital."
Each time I discuss this with the Sales Dept. I get the response that the service I have is too basic and I need to upgrade to their more premium service. The other problem is once you sign up be careful to read the fine print. Many services require 90 days before you can cancel and then you only get 75% refund. I feel that Schaeffer's services are a scam for drawing in subscribers with no real trading upside.

April 10, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

We cannot locate you in our system to address your concerns. Requesting more information so we can address your concerns.

Rated 1 out of 5 stars

Big Talk - Small Results

I signed up for a $30 1 month trial of one service. I called customer service with a question and was told that service was not going to meet my needs and was stupidly upsold a $4000 service. The bizarre refund terms force you to keep the service for 90 days after which you will $3000 back.

In the two months I have had this service they provided 25 closed trades with only 8 of them being winners. Only four of those were over 100% - none over 200%.
Even a blind squirrel finds a nut once in a while.

I didn't partake of all trades because some just seemed stupid - like buying a short term call towards the end of the day when a stock had a massive run up. I also have not sold some trades when they recommended selling on big market downturn day and was able to save some of my investment.

The services are definitely not worth the money. It is deceptive when they advertise the big winners and don't show the number of losers you have to incur to get those.

I knew I was scammed when I was bombarded with solicitations from third party vendors selling investment advice. The emails look like they are coming from Schaffer until you read the fine print.

I asked for a refund and they refused so I'm stuck with it for another month until I can get $3000 back.

March 10, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

When someone has 0 other reviews on TrustPilot and clearly doesn't provide anything resembling a name or email address when requested over 6 months ago, it is impossible to know if this review even came from a verified customer of Schaeffer's.

If whoever wrote this review used a real email address and can see this response, please call us at 5135893800 and we would be happy to address your concerns.

Rated 1 out of 5 stars

poor response and rude behavior

I have asked for some history of trades on 2 programs i am receiving. I have been denied from customer service and then referred to sales dept. Today i was first told by sales every quarter could request information than when i told him in a few weeks the quarter will be up, the sales dept hung up on me. He also said this is too much work. This is the 3rd or 4th time he has hung up on me. So far the trades have been poor . If you join be extremely careful. Also expect numerous deals via email every week. I asked customer service about stopping them , no response . So they are all going in trash automatically .

March 8, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

When someone has 0 other reviews on TrustPilot and clearly doesn't provide anything resembling a name or email address when requested nearly a year ago, it is impossible to know if this review even came from a verified customer of Schaeffer's.

If whoever wrote this review used a real email address and can see this response, please call us at 5135893800 and we would be happy to address your concerns.

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Rated 1 out of 5 stars

Buyer Beware


Buyer Beware! The best thing you can do is to NEVER engage this company. As a customer of a few of its overrated (and money losing trading services), save your money (and your frustration). You will be lucky to get a few profitable trades, but they will never match the outsized returns (of several hundred percent) that its "research" will predict. Schaeffer Investment Research believes its services are "highly proprietary" but that's hyperbolic at best because anyone can recommend unprofitable trades, which is the best that you can expect.

The latest service that was purchased from Schaeffer's Investment Research came with a 90 day money back guarantee (and that's on the recorded phone call). However now Schaeffer's wants to change that to mean that you have to use the service for a full 90 days before you can cancel and I NEVER agreed to that. It wants to add additional terms and conditions AFTER it charges you for its service. Fortunately, the phone recording will be all the proof I need. If Schaeffer's was customer service oriented (it isn't), it wouldn't be attempting to worm its way out of this refund. Other dissatisfied customers on TrustPilot substantiate my claim. I regret ever getting involved with this operation. There's nothing "proprietary" about providing losing trades, in spite of what it claims. If Schaeffer's research was so great, there wouldn't be so many complaints and dissatisfied customers, that's just common sense and the truth.

February 7, 2024
Unprompted review
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Reply from Schaeffer's Investment Research

Hi Steven, Thank you for your feedback. To update this situation, I want to confirm that - given this product didn't seem to be a good fit for you - we provided you with a full refund (outside of the terms & conditions that you agreed to) to ensure you were able to move on with your trading goals. We appreciate the opportunity to continue to serve your other active trading programs with us.

Rated 1 out of 5 stars

Dishonest and Disrespectful

Dishonest and disrespectful of new signups. They will SPAM you unmercifully and share your information with MANY different sources without you having subscribed, and you can't easily stop it. This is a clear indication these people don't care about anything but money and are no friend of the trading community. Just look at the other reviews at the failed data they provide and overcharge by $1000s without resolution, it's a joke. Run away from these people as fast as you can.

In response to the company's reply: I continued to be harassed and SPAMMED unmercififully by at least 5 different companies you shared my information with that I was unaware even existed, both when I subscribed with you and after I unsubscribed. Even unsubscribing from each one didn't fully stop them for over 2 weeks. They were what most people would call SCAMS, which is why I was pushed to do more research on you and leave my review to warn others. We need people that don't prey on new investors for personal benefit to the point of being disrespectful of their privacy, but who are actually willing to help them. I didn't get that from my brief experience with you. It's more like a used car lot with pressured sales and lots of turnover.

December 18, 2023
Unprompted review
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Reply from Schaeffer's Investment Research

Hi Pauli, Though we were never able to connect with you, I appreciate your feedback. It looks like you easily one-page unsubscribed from our email promotions after signing up for a free trial... so I am not sure the trigger for this review. We wish you the best on your trading journey.

Rated 1 out of 5 stars

Buyer Beware

The primary reason I am giving this a bad review is because these Sales people are relentless.They just want more of your money and could care less about you.I have loss lots of money and recently hired a financial advisor that I am satisfied with good but not outstanding returns and paid a lot less for their services! As we all know the definition of insanity is doing the same thing over and over again and expect different results!

December 23, 2023
Unprompted review
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Reply from Schaeffer's Investment Research

Hi Greg, Thank you for your feedback. Last time you spoke to anyone at our company was in August of last year when you told our Customer Experience Manager that you enjoyed our debit spread programs. I am not sure what changed to trigger this review, but please give us a call at 800-448-2080 and ask to speak with our Customer Experience Manager again. I am sure we can correct this new issue. Thank you.

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