Schott Packaging Reviews 

I will not use Schott again.

My items arrived promptly, but were poorly packaged and resulted in missing items.

Schott refunded the missing items after chasing a few times, but it was only half of the amount that I expected.

Absolutely awful! I’m still waiting for an order I placed 2 weeks ago when the website clearly states next day delivery. After numerous phone calls and empty promises from them I still do not have my order! Unreliable and unprofessional! I have asked for a refund.

Spent over £50 deliberately to take advantage of the 'free next day delivery'.Waited 4 days then only part of the order arrived with incorrect sized boxes, packaging in disarray and items missing. Must have phoned them at least 20 times between placing order and receiving a call back. Got an 'it's COVID' apology and then waited again until the final items arrived 9 days after ordering.
Lousy service, empty promises, continue to promise next day delivery on their website even though they clearly haven't a hope in hell of doing so. Won't be using them again.

We placed a order with them for a number of items the main item was 2 large rolls of Large bubble wrap placed the order Thursday and to be honest was expecting Saturday (not Friday) we planed a work force to be in to finish a clients order that need placing on a pallet to be shipped urgent Monday by air to South Korea Had the Truck booked for Monday am to collect and take to the Airport Space was booked of the flight, Had to cancel the collection after the Truck arrived and cancel the flight space (at a cost of an Extra £120 + vat ) called them 6 times Monday not one call was answered spoken to someone Tuesday who stated that the goods have been out of stock for awhile now But they still advertise the stock with 24 hours delivery on all 3 platforms there WEBSITE Amazon and also eBay

so they let you down with no response from calls messages left email sent

the best thing to do is remove from sale until you can supply the stock as you informed me that you were fully aware that you was out of stock for a while then as we have a recorded conversation stating this then we will be invoicing you for the extra charges we have Accrued charges

I placed an order through Amazon and paid extra for delivery by a certain day. They actually only dispatched the item on the day I paid for delivery. No apology, no phone call, really difficult to get anybody to answer the phone, when I finally spoke to Hayley I was advised I could always return the order.., really. Was informed I would get a refund for the extra delivery cost, but surprise surprise, no email confirmation no refund received. I would suggest to Tom Schott you should now worry about satisfying your customers requirements and understand the importance of being customer focused and avoid reviews like this.

It’s disappointing in this current climate of exceptional home delivery service that l would expect to have to write negative feedback. Schott Packaging offer next day delivery but don’t actually deliver next day or the day after - in fact they deliver whenever suits them and split your order over 2 days if that’s better for them.
Clearing out a house in a day is traumatic enough but when packing materials don’t arrive until the day after you’ve left it’s clearly a major problem. Goods were turned away - asked for a refund, to be told that you won’t get your money back for up to 30 days.
A case of keeping money that’s not rightly theirs through a false promise on their website
Shame on you - do the right thing and pay this money back - you know who is writing this given several emails and phone calls made to your business

Terrible company to deal with. Had issue with a item not arriving. They basically told me there nothing they will do because I received one of two items ordered.
Extremely unhelpful
Avoid

Late with delivery and didn't respond to emails. If you need boxes quick I'd use an alternative supplier.

I made my order in time for the next day delivery, the order didn’t arrive. On the second day only part of the order arrived but less than half, no tape, bubble wrap or majority of the boxes. Apparently the order was split into four parts, and on day six the missing boxes arrived, I thought wrongly the packaging company might have made a good will gesture of a few extra boxes or at least a roll of tape .. but sadly no.

Absolutely delighted with this company and will use them again. Ordered goods on 8th July and received on 10th. When it seems like a lot of companies are using the lockdown as a excuse for slow service these guys are cracking on and getting the job done.

Great service. Boxes were very sturdy. Delivery on time as promised. Will defn use this company again. Thankyou

extremely quick service. can not fault it

Paid for 100 was sent 10. When called was rude and told me I had to do things to get the rest. A joke of a company said was the manager as well. So what a manager doing picking up phone? Again all lies

Reasonable price, good packaging and quick delivery !

Boxes are great and come in no time very happy

Very good and cheap

These padded envelopes are perfect to hold the Gideon's New Testament & Psalms that I recently sent out to people who requested them. They were exactly the right size, as advertised. The books were all delivered undamaged. The delivery to me of the envelopes was swift and I am very pleased with your service.