Ordered a touch up pen, noticed immediately the delivery address was not correct, phoned spoke to a polite chap who took down the correct address and said it would be with me in a few days …. delivere... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
AVOID THESE PEOPLE. Charge for next day delivery and still waiting several days later. Tracking ref is invalid, Customer Chat doesn’t work, no reply from them. CRIMINALS.
" order in 1 hr for next day delivery" done that, paid the extra £5.99 postage.... took 3 days to drop it at post office. Tried calling numerous times, left voice mail sent emails. No reply... avoid (... See more
Don’t go near them. Sent wrong item tried every way to get a replacement email , phone , message link , no communication, nothing, demanded a refund or replacement still nothing . THEY DO NOT CARE ! S... See more
Company details
Written by the company
At Scratch Repair, we specialize in producing car paint that exact color match your vehicle. Bid farewell to those wallet-draining expenses as you warmly embrace DIY smart and effective methods for restoring and renewing your cars paint
Contact info
Longridge Rd, PR2 5ND, Preston , United Kingdom
- 07546901924
- info@scratchrepaircar.co.uk
- scratchrepaircar.co.uk
1.7
Bad
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Some order and shipping confusion and…
Some order and shipping confusion and delay has spoiled what I’m sure is a good product.
June 12, 2024
Advertisement
So easy to use I just followed the…
So easy to use I just followed the instructions
Thank you
June 17, 2024
Highly recommended
Customer service was excellent, then contacted me to double check the paint was correct and shipped straight away. Product was spot on.
March 27, 2024
Advertisement
It is a good match to the car paintwork…
It is a good match to the car paintwork and looks great
March 23, 2024
Wrong colour even with putting Reg in
Wrong colour even with putting Reg in. Taken an age to deliver, when contacting them there’s no phone number and live chat is a waste of time. Avoid like the plague! You’re better of going to the Manufacturer or even Halfords!
April 2, 2024
Colour was spot on.
March 6, 2024
Advertisement
Colour match touch up paint.
Website easy to use. Just had to use car registration number to get colour match. Ordered touch up paint and scratch pen. Delivered on time and well packaged. Used this company in the past and no issues whatsoever.
March 30, 2024
Total waste of time and effort
Total waste of time and effort.
They do not send what you ordered. I ordered a Touch up pen. What I received was a bottle of paint with "add hardener" written on it - but no hardener..... not exactly a one step pen...
Beware, I only spent and wasted a few quid.....
Order #1097
No reply to emails.
Note they are registered to two different addresses so try sending something back...
EDIT: Paypal returned in my favour and issued a refund - but I have to pay for the return!
Be warned, this company will not honour UK trading conditions.
AVOID - YOU HAVE BEEN WARNED
April 2, 2024
Unprompted review
Reply from Scratchrepaircar
I'm sorry to hear about your frustrating experience. It seems like there was a discrepancy between what you ordered and what you received. Can you please provide more details about your order so I can assist you further? Name or Order Number please
Great Service & Quality
Great service and paint matched up perfectly as described. Delivery arrived quickly and job sorted out. Will defo use again.
March 1, 2024
Unprompted review
Advertisement
Perfect Match and Fast Delivery
Perfect Match and Fast Delivery, will buy again
March 24, 2024
Unprompted review
Scratch Repair
Dont like being negative but they sent grey primer instead of paint blend solution.Have emailed them twice but they do not answer.
March 9, 2024
efficient and super service
March 6, 2024
Advertisement
Good colour match and quick delivery
February 29, 2024
Good match good service
Good match quick service price a bit expensive for the
Size of the paint.
January 2, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.