Seajets Reviews 305

Horrible experience for the price. The only good thing about SeaJet ferries was that they were the 1st ferry to depart from Heraklion to Santorini right after the strike and the departure was on time. That is it. Boarding process was chaotic and the staff was quite rude. Then the ferry itself...wtf? What do they charge 90+ euros for?! Seats were OK for a two hour trip but there is literally nothing else included in this extortionate cost. You have to pay extra for everything including WiFi which was a complete ripoff as it didn't work half of the time. When I addressed the staff onboard with questions - once again they were rude. Lots of people were seasick including myself. Staff used cleaning detergents which stank of chloride; and if the motion sickness was not enough, that certainly added to the overall suffering. Arrival was 20 min late, though we managed to leave the vessel quickly enough. We are from Finland and use ferries on the regular basis and never have I ever experienced such a poor service and price-quality ratio. Insane prices for such a bad overall experience. Hopefully, never again.

We got the Seajets Super Jet from Paros to Milos - it was advertised as a 4 hour trip, and considering we got a Blue Star Direct Ferry from Naxos to Paros and our good experience with that we thought it would be alright! It was cramped, hot, and about 5 people around us threw up. The ferry was also 40 minutes late and for some reason we were delayed in Naxos for another 30 minutes due to ‘bad weather’ - there was 20mph winds at most?

The trip wound up being 6 hours long - we would have enjoyed a longer Blue Star Ferry trip than this! By the time we got to Milos we had dinner and went straight to bed as we were too burnt out from the experience. Have learnt a valuable lesson! You will have a better experience on Blue Star even if the trip is longer.

When we booked a fare from Heraklion to Naxos, the ferry was pretty smooth and everyone was directed and seated well. It's normal that there are a lot of passengers rushing through. Of course the vessel we had was 'PowerJet'.

On the other hand, our ferry from Naxos to Athens was catastrophic in the end, we had a delayed arrival at Athens for 2 hours. The vessel was 'ExpressJet', a smaller variant, albeit a ferry which oversold the fares. There were too many people, staff direction was horrendous at the time we had to disembark + unruly passengers trying to desperately take their luggages as if they would be lost in the void. We were seated somewhere where we smelled through the whole journey gasoline, which made me dizzy. Horrible second trip with EasyJets

So 2 stars off! Please do not oversell the trip!

We got the jet from Santorini to Athens. Diabolical how they treat people. Herding you on to car deck like cattle. Making you wait in car deck while ramp goes up and jet starts moving. Waiting in semi darkness in 40 degs, we were suffering. Staff seemed amused by it. I would never travel with them again because they made me feel less than human. Just a number, a dumb animal not entitled to question or complain

Everyone just sits down wherever they want and then the crew doesn’t care and sends you to another seat if yours already taken. After that the crew is disrespectful to you for taking this seat when somebody wants to take now the seat you’re sitting at assigned by the crew. Full chaos. Avoid if possible. Additionally your ferry is typically late by an hour

Staff are extremely rude. Paid for Platinum class and you get virtually nothing for it except a seat facing directly at another passenger. Two stewards were absolutely rude and unhelpful. Purchased drink and used my own reusable straw. Want to take a photo and came back and my only half drunk drink and straw cleaned away. When I went to ask for it I was ignored for over 10 mins told they did not have it and walked away (had been on boat for 4 hrs so they were well aware I was still a passenger). NEVER use SeaJets again. Did a trip with Golden Star Ferries and they were amazing and so helpful.

I am glad I didn’t read these reviews before we arrived in Greece!! We took 3 ferries during our time here and had absolutely no issues, they kept us updated with change of schedules and yes they were sometimes a little late but they are workhorses of the Aegean and subject to various things that may delay you. I downloaded the vessel finder app which helped me to track the boat. We had 1 rough journey but it was only short, if you suffer with sickness take a tablet, I did for each journey. I’m not sure how other ferries compare but I can’t believe they are any less affected by the weather and wind!! Ferries are a lot cheaper than flying which is the only other option I could sea other than different ferry companies. Manage your expectations, you are in Greece!! Make the experience part of your holiday. I will definitely use them again

A trip that was supposed to last 3-4hours lasted 16 hours. Seajet never informed the ticket provider or us for the departure change from Chania to Rethymno harbour. I was charged 110 euros for the taxi because no one told us to be at the harbour at 6:30 instead of 7:00. We lost an entire day of holiday and 35 euros from the car reservation. Of course they don't provide refunds and they have no consequences for delays. Seajet operates like a cartel.

Disclosure: I have been taking ferries throughout Greece for almost 50 years. Here are my thoughts:

1. WORST CUSTOMER SERVICE SeaJets cancelled our sailing two days before departure and suggested that we book to another island from which we could take a different ferry service to our destination. We had to pay more but were promised a "full refund." Well, I've been battling for a refund for two months without any luck. Basically, they suckered me into paying for a more expensive ticket to an island I did not plan on visiting, and now accuse me of initiating the change myself!

2. DELAYS AND CANCELLATIONS The supposed (arguably the only) advantage of SeaJets over conventional ferries is speed. However, their boats are very susceptible to the weather. As the Aegean is often rough from mid-June into September, their services are often late or cancelled. You might as well take a regular ferry, known for their on-time departures, and get to your destination without a hassle and for much less money. Even flying is often just a little bit pricier.

3. UNCOMFORTABLE If the boat is moving at all, the crew insist that you remain seated. Forget about enjoying a snack at the bar, and there is little if any outdoor deck space. Sea sickness bags get lots of use on SeaJets. If you like the feeling of sitting at the back of the plane during strong turbulence, SeaJets is for you!

On Monday 19.08.2024 we travelled from Thessaloniki to Skopelos and yesterday 21.08.2024 we returned from Skopelos to Thessaloniki. It gave us a terribly negative impression that despite the exorbitant cost of your tickets, you charge extra for the use of WiFi during the trip. Really unacceptable!

In addition, it would be good to know that in 1 trip with a duration of 3.5 - 4 hours, if nothing else, the sunshade on the windows of your ships is at least considered necessary. The passenger who is forced to sit in the seat next to the window is literally roasted throughout the journey. Perhaps this is also the reason why you do not give your passengers the possibility to choose the seat position for their journey during check-in.
Finally, the cooling in the passenger compartment is almost non-existent.

There is no way that this company wont have any delays. I have lost my flights two times because of them. If you happen to travel with them, have a gap of at least three hours.

They changed our departure hour and ship. We were about to depart from Crete on 24/8. Today we received an sms informing us that our 5,5 hours trip with seajets will change and that we will travel with another ship for 8 hours (ship from another company-anek ferries) and depart 2 hours later. When we were going to crete they changed departure hour and ship 2 times.

We’ve just finished our 3rd and final Seajet trip this summer - hopping around the Cyclades. We also used another company for one ferry trip which was great too. We loved the experience. The team want to get you onboard quickly to keep on schedule and so you do move off (and it’s rocky on departure) whilst still on the car/luggage deck but it kept us on time and all staff were friendly and efficient. We enjoyed both economy and platinum (for a longer trip). It’s a great way to get around. The people questioning the safety of leaving their bags on the lower deck is odd - it’s no different than flying - anyone can pick up your bag if they are a thief! We’ve had no issues and don’t expect any. People aren’t boarding these ferries to pinch your cases!! It’s organised and a fun way to get around. Making amendments on line is simple. I can’t comment on the customer service team as we didn’t encounter difficulties that needed us to contact them. Logistically speaking A this is a vast and difficult operation and it seemed clear to us that the crews worked hard to achieve a difficult task. Arriving and departing in 10 minutes with vast numbers of cars and people to unload and reload is not easy!

Ridiculous, you cannot reach the CallCenter! And sending an Email is useless, because they never answer! Please, let me know what to do?

My trip took instead of 4 hours 20 mins took more than 8 hrs from Crete to Paros !!! My seat was double booked and was given to someone else !!! And no reimbursement or any drink or anything for the trouble !!!

Everything went wrong for me too and the worst, after a 2 hours delay, were treated as pigs walking to the slaughter when boarding the ship.
I will never use Seajets again although a Greek citizen.

We were unsure what to expect given so many negative reviews, but we had a great experience travelling from Santorini to Paros. The boat was delayed by around 15 mins but everything moved extremely swiftly once it arrived, and the trip was great. Staff friendly, seats super comfy (we did pay to upgrade) and nice to head up to top deck to get some air. I guess we were probably extremely lucky given so many negative reviews, but I’d definitely use Seajets again!

They are horrible. They charged us high price to get us there fast and they were 3 hours late each way. On the way back we missed our flight and had to pay more charges and the company only gave us 20 EUROS back. Absolute scammers - I wonder how they operate.

Their customer service on board is absolutely horrible vs their very friendly marketing activities...which is far from reality. Absolutely disgusting service and for me they should be under some serious control. If you cannot deliver the pricy tickets then don't sell them, otherwise there has to be consequences.

Everything went wrong
I m currently travelling having a back ache
We were lead like sheep
No help and guidance with our bags and luggage
Stressed and pushed
The seats uncomfortable and too tight
Not particularly polite

I travelled with them with the vessel Superrunner from the port of Rafina towards Mykonos, on Saturday afternoon the 13th of July. My impressions: 1. The vessel arrived in Rafina late. 2 The loading of passengers and cars was hurried. 3. The staff supervising the car stowing was below what was required causing loading delays. 4. The vessel itself was at best "tired". The interiors were well below its competition. The level of seat comfort was poor. 5. The vessel arrived late at its Mykonos destination. 6. The price for the seat and a car was 150 euros, which was above its faster competitors. Overall, the equilibrium between timeliness, comfort and price was very poor. I will travel with Seajets again, in emergencies only. In every other time, I will give them a miss. Avoid.