Seats and Sofas Reviews 18,817

I am really excited. New sofa for good price. Thank you Ruben !

Rob did helped me alot and answered/explained patiently all things to me clearly.

This is the best shop I ever been to pick a sofa or couch, I really like the team, they are so nice and always find a good couch with perfect price. 💪🫶 we bought already 2 couches and they are amazing in quality and price.

It was a very good experience and purchase!!!

Just bought our dream couch with my husband. The environment was super friendly, and the sales team made us feel really cozy and welcomed. They have a large selection of couches with great customization options. They even gave us a discount and matched our budget. We're very happy with the purchase!

David provided great advice and helped us choose the right product, very patiently and in a professional manner.

Very nice store, bought a couch these days.

Nice place, cosy couches and reasonable prices

Today 8-11-2025 I was in Maassluis and we received a very good help to choose a best sofa. Tim here was very helpfully and very good in advice us with the choose. Thank you very much.

Everything was perfect and we were satisfy with the purchase.

We had a great customer service experience. We met Rai who helped us with making a good decision regarding what we want. Rai had a lot of patience with us to help us through the selection process. We are very happy with the customer service at Seat and sofa ( Oosterhout)

Rai was very kind. His explanations and patience with us was very insightful in helping us make a very good decision at a very good competitive price. Try and find Rai when you visit seats and sofa at oosterhout and you will be happy.

Exceptional service by Diedrik at Mijdrecht store. Plenty of options to choose from.

The reviews are fake. I can tell you that they really screwed me over. Whatever you do, do not buy from them!!! You will thank me!

Background: I went to their store, and found a couch I liked. They offered me this special deal to pay in installments, so I took it as I had just bought a new home and needed the money. I concluded a contract with them on the 5th of September, when I paid the first installment of 250 EUR, in the shop. On that day, my sofa was in stock, at the shop in the Hague, as stated by the sales assistant. The sales assistants said that I can pay the second installment when they deliver the couch and that I can make an appointment for this delivery later on. Two weeks pass, and I get a phone call that they cannot deliver the couch until I paid everything. I told the customer service that this is not what was told to me when I orginally bought the sofa etc, but they insisted so I transferred the rest of 600 EUR. I contacted them afterwards to make an appointment for the couch delivery, but as it was the weekend, they refused and said I need to contact them during workdays. I contacted them again and we agreed that they will deliver the couch on the 29th of September. They said I will be the first one the list to get her delivery. Mind you, the delivery is 150 EUR extra. On the 29th of September, the delivery man told me that my couch was at a different store (???), so the sales assistants from the Den Haag store sold the couch that was intended for me to a different customer in the meantime. Starting the 29th until the 2nd of October, I called their driver and their call center multiple times, which had all ranges of excuses from ''This is the call center in Hengelo'' (?? there is only one number) to ''I cannot help you', you need to go to the Den Haag store". I went to the store, and told them that I wanted to cancel my order, as no one knew where my order was or when it was going to be delivered. They said that as a cancellation fee, a 50% fee will be deducted from the refund and if I do not want that, I need to give them more time to deliver. It doesn't matter the cancellation was due to their inability to deliver, nor did it matter that this couch was not custom-made, so they could re-sell it to anyone. This is illegal.

It's really a disgusting way to screw people over, so that's that.

After my bad review, they asked me to send in a complaints form..for the 4th time.
And since then....nothing heard. I have now filled in 4 complain forms, sent emails, telephoned,,,,and still I havent revceived the 25cent worth plastic foot cover.
This is really unbelievable....im not even angry,,,just stunned at the service level...

We visited Seats and Sofas today. As soon as we walked in, a staff member handed us a booklet, which already felt a bit unfriendly. My girlfriend and I started looking around, but when someone came to assist us, she didn’t speak English and had just started working there, so I had to translate everything for my girlfriend.
A little later, another employee who did speak English came to help us, but then suddenly left us alone again. The overall sales approach felt quite pushy and aggressive, which made the experience uncomfortable.
After that, we went to Woon Square, and that turned out to be a much more pleasant and customer-friendly experience.

A lot went wrong!...I purchased the sofa on 12th Aug with delivery to be made on 15th Aug. When it was delivered by the delivery company (designated by Seats & Sofas), turned out the legs for one of the sofas was missing from the package and the legs on the other one were somewhat damaged (with some cracks) but functional. My ordeal had just begun, after many phone calls & much pleading finally those missing legs were provided for pick-up on 5th Sep. Replacement (or backup) for the damaged legs on the 2nd sofa are still awaited (no formal response to the Service Request). Extremely disappointed, they have good stock to show, but this is the reality of delivery, so avoid if you can!

I have a complaint. I brought the sofa from seats and sofa mijdrecth shop.

I paid for the new sofa in full and you delivered me the exact showroom model that I saw . The delivery guy also mentioned me that it’s a showroom model. Also the young salesman in the shop told that you don’t have the new in white but the elder salesman mentioned to us that will get a new one.

Attached are the pictures of the same.

As I cannot comment on the seats and sofa response, I am writing here:
I went to seats and sofas mijdrecht yesterday evening and the point of contact in the shop and salesman accepted that the employee did fraud and send me the old and dirty showroom model to my house.

They also accepted in front of my Dutch friend ( I took him for fill the language gap) that a solution will be provided asap. Also the existing showroom model was out of there and placed in my house. They took all my details but no response. I also raised complaint and sent the email to midrecht and customer service

Very helpful staff, they took the time to think along and willing to accommodate different wishes! We got a good deal in the end. Much recommended