I've used these guys for years now. They are by far the best DNA testing company out there. With DNA analysis being at the forefront of personalised medicine. This really isnt an area to neglect if yo... See more
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I needed something yesterday contacted through email. Sarah Was wonderful took care of me extremely quickly.This morning Cassie the manager emailed me they are both Awesome Girls . I highly recommend... See more
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Selfdecode is an outstanding product that helps deliver precision medicine based on blood test results and genetic data. Adding the full genome and AI assistant has made this tool even better. I highl... See more
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Feedback for Cassie – Outstanding Discovery Call! I just wrapped up a fantastic discovery call with Cassie and wanted to pass along my compliments. She provided top-notch, highly knowledgeable su... See more
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Company details
About SelfDecode
Written by the company
Comprehensive -
Actionable -
Personalized -
Easy to Use -
Backed By Science
Contact info
United States
- support@selfdecode.com
- selfdecode.com
4.3
Excellent
821 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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I like to look up specific SNPs of…
I like to look up specific SNPs of interest. It is easy to do so. I also like the health documents that highlight your strengths and weaknesses. And I also like access to the biohackers blog and how it is linked to your genetic SNPs and their significance. Can't say enough good things about this site.
August 6, 2024
Unprompted review
Reply from SelfDecode
Thank you so much for your positive feedback, Victoria! It's great to hear that you find the platform easy to navigate, especially when looking up specific SNPs and exploring the health documents. We're glad you're enjoying the Biohackers Blog and how it's tailored to your genetic profile. We appreciate your support and look forward to continuing to provide you with valuable insights! :)
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I was confused at 1st when you switched…
I was confused at 1st when you switched ove, I like them, I’m not sure if they still do he rar3 disease screen yet has haven been on for a while x
July 30, 2024
Unprompted review
Reply from SelfDecode
Thanks for your review, Karen! If you ever need any help with navigating your account, please don't hesitate to reach out to us at support@selfdecode.com. We are available 7 days a week, and always happy to help.
Learn More About Your Genes.....
This is a great app to learn about your genes in easy to understand software. Also affordable prices on extras you might want to purchase. They allow you to upload your data from other places for free.
July 20, 2023
Unprompted review
Reply from SelfDecode
Thank you for your positive feedback, Missy! It's great to hear you find our app user-friendly and informative. We do everything we can to keep our additional features affordable and appreciate your recognition of this effort. We're also glad you found the free data upload from other services valuable. Your support encourages us to continue improving our services! Thanks again for your awesome review. :)
They supposedly had a glitch in their…
They supposedly had a glitch in their online system so I paid $397 USD and then another $111 USD for the DNA kit. I cancelled any and all services but am told they can not refund the DNA test kit charge because it's already shipped. If they had answered the phone or responded sooner to my emails, the shipment could have been canceled. If you don't want to get slammed stay clear of their services.
June 20, 2024
Unprompted review
Reply from SelfDecode
Hi Leslie,
We are truly sorry to hear about your experience and understand your frustration. Your feedback is valuable to us, and we want to ensure that every customer feels heard and supported.
Our primary mode of support is email, as it allows us to provide detailed and accurate responses, complete with helpful resources like links, screenshots, and step-by-step instructions. This method ensures efficient issue tracking and quick resolution while creating a written record for consistent follow-up. Email support is also accessible globally, allowing you to reach us anytime and receive prompt assistance.
I reviewed our records, and see our Customer Support team acted quickly upon receiving your voicemail. Unfortunately, the DNA kit order had already shipped the day prior and thus could not be cancelled.
Since our shipments are processed very quickly, often on the same day, our policy regarding refunds on DNA kits is firm. We cannot accept unused kits because of strict lab regulations, which do not allow us to restock or reuse returned kits. This helps to ensure the integrity and safety of our testing process.
I can see here that we promptly refunded you for the duplicate order and shipping costs upon your contact and also refunded your subscription fee as requested. However, the cost of the DNA kit that had shipped was non-refundable. Again, I am truly sorry for any inconvenience this may have caused.
We strive to provide the best service possible and we do regret any misunderstanding. We remain dedicated to assisting you, and would love to find a solution that works for you if you reach out to us at support@selfdecode.com
We value your business and are committed to making things right. Thank you for your understanding, and please let us know if there is anything else we can do to improve your experience.
Overpriced scam. Used to be good.
I cant even begin to describe how much they changed over the course of a couple years. Maybe they have financial problems because they treat their customers like paypigs. The so called "lifetime membership" that was supposed to be the one-time-purchase equivalent to the "health insights" membership is worth nothing anymore. It doesn't cover any of the newly added features, it doesn't cover the disease reports, it doesn't cover decodyGPT and the list goes on. If i want to use decodyGPT for example i have to sign up for the health insights membership that was supposed to be covered by my lifetime membership and pay and additional 99€ per year or pay for each use. Their "Ancestry" section is a joke (no details at all and they have it in beta for almost a year now), the DNA data file with your genetic data is not in the commonly used notation which makes it a pain to work with on your own, their privacy policy changed from "you'll get the data over our cold, dead bodies" to "yeah we might share your genetic information", the disease reports that are used to identify possible genetic diseases are behind another pay wall and apparently worth 300€ because they force you to talk to a doctor to get them. So all in all: its not worth it anymore. Get your genetic data analyzed by a proper company and wait for a large language model to analyze it for you. Theres no need to give money to this company. It would be wasted. After all, even the DNA file you are receiving is worthless to you if you don't feed them money all the time. If i manage to delete my original 5 star review i will do so immediately. The disappointment i am feeling is crazy and i regret recommending this company to my family and friends.
June 21, 2024
Unprompted review
Reply from SelfDecode
Hi Luc. Thank you for sharing your feedback. We're sorry to hear about your disappointment and would like to address some of your concerns.
First, it's important to clarify that our Lifetime Access membership does not guarantee unlimited access to all features we release forever; it means you won't have recurring annual payments. Lifetime members still have access to all core features and reports, including 650+ DNA reports, the lab analyzer, recommendations feature, meal and action plan builder, lifestyle assessments, questionnaires, and more. This is what we always promised to our Lifetime subscribers.
Our price increases are not due to financial problems. In fact, we are continuously improving our service and adding innovative features, which require significant time and resources. Since you signed up in 2021, our service has evolved considerably. As costs rise globally, it's normal for companies to adjust their pricing. We never guaranteed that our service would remain at one cost or be all-inclusive indefinitely, as this is unrealistic.
We understand your frustration with the ancestry reports, and ask you to bear with us. This feature is still relatively new, and we are actively working on improvements. However, our primary focus is not on ancestry - it is on providing health-based actionable recommendations by analyzing your DNA, labs, and lifestyle. The ancestry feature was added as an additional, fun benefit for our users.
Regarding our privacy policy, we take your data security very seriously. We do not share your genetic information with third parties. Your DNA file is always downloadable from your account, and we do not withhold your data in any way. The statements you mentioned, such as "you'll get the data over our cold, dead bodies" or "yeah we might share your genetic information," are not reflective of our policies.
I've reviewed our email history, and our Customer Support team has always aimed to be kind and supportive, addressing your questions and concerns promptly. It's disheartening to see this review, especially since you seem to use our service regularly.
We hope you understand our reasoning for the changes and improvements we’ve made. If you are still unsatisfied with the service, we respect your decision to discontinue its use. However, we are always here to assist you and improve your experience in any way we can.
Thank you again for your feedback.
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Very helpful in cancer healing and recurrence prevention.
I had breast cancer at 28. When I asked my oncologist why she thought this had happened to me at such a young age and she told me there was no way to know for certain so not to worry about it, I decided to look into things myself. One of the many tools I used to look for potential root causes and work on improving them was SelfDecode, and it has continued to be a part of my health management and recurrence prevention in life after cancer as well. The health recommendations give you somewhere to start at a time when there just seems to be so much to learn and look at. It was a port in a storm, and one that I am very thankful for.
June 14, 2023
Unprompted review
Reply from SelfDecode
Hey Rebecca - thank you so much for sharing your story. We're deeply moved by your journey and honored that SelfDecode has been a valuable resource in your health management and recurrence prevention after breast cancer. It's gratifying to know that our health recommendations provided you with a starting point during such a challenging time. Your feedback reinforces our commitment to helping individuals find clarity and actionable insights for their health. If you ever need further support or have any questions, you know where to find us! We wish you continued health and strength.
No-one answers my emailed questions
No-one answers my emailed questions, and even though they say you can cancel subscription but keep access until it expires, as soon as you try to cancel it just asks you to tick boxes agreeing to lose all access immediately. Super annoying.
Reply to reply from SelfDecode:
You say you responded immediately to my questions, but the only response I got was an automated one about how to cancel the subscription, which was what I was complaining about with following these instructions leading to the associated 'lose immediate access' tick boxes. I didn't get any responses to my actual original questions. However, I can see you've now set my account to non-renewal, so thanks for that.
May 25, 2024
Unprompted review
Reply from SelfDecode
Hi Tom,
Thank you for your feedback regarding the cancellation process. We sincerely apologize for any frustration you experienced. I thoroughly reviewed our email history and I do see that we responded to your emailed question promptly, providing instructions for how to cancel your subscription via your My Account page. I am so sorry if our email did not reach you.
We completely understand it can sometimes be challenging to navigate, and I want to assure you that we're here to help. We have now taken care of this for you, so you won't be charged a renewal fee, and you'll retain access to all your reports and features until the end of your current subscription period.
In the future, if you have any issues or questions, please reach out to our support team directly. We're always here to help and ensure you have a smooth experience. Thank you for your understanding and patience.
I appreciate the comprehensive and detailed information
I appreciate the comprehensive and detailed information about the genes and especially the effects of each gene. What is unique about SelfDecode, however, are the personalized recommendations based on the DNA gene test, your personal data, and additional lab results. Awesome!
May 18, 2024
Unprompted review
Reply from SelfDecode
Hey Ralph! Thank you so much for your wonderful review. We love to hear that you find our detailed information about genes and their effects helpful. Thanks again for your kind words and for being a part of the SelfDecode community!
The DNA sample was very easy to complete…
The DNA sample was very easy to collect and mail. I’m now waiting for results and recommendations based on those results.
May 16, 2024
Unprompted review
Reply from SelfDecode
Hi Joe! We’re glad to hear that the DNA sample collection and mailing process was easy for you. I'm sure you're super excited to explore the insights we provide.
If you have any questions or need assistance while waiting for your results, please email us at support@selfdecode.com!
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Support Customer is 5 Stars
Support Customer is 5 Stars
I had a problem with my first DNA test, contacted their support service and got a respose in 2h, they send me a new kit and now i got my results.
The plataform is super intuitive and easy to navigate and is incredible for who wants to maximize their health
May 13, 2024
Unprompted review
Reply from SelfDecode
Thank you so much for your fantastic review, André!
Hearing our support team was able to assist you promptly and resolve the issue with your DNA test truly makes our day. We're glad you found our platform intuitive and easy to navigate, and that it’s helping you maximize your health.
Your feedback means a lot to us, and we appreciate you taking the time to share your positive experience. If you ever need further assistance or have any questions, you know how to reach us!
Great info
Great insights beyond the basic info from 23&Me or Ancestry.com. Joe’s podcasts are great too!
May 5, 2024
Unprompted review
Reply from SelfDecode
Thanks so much for your great review, Tim!
I must say that I am very biassed…
I must say that I am very biassed having been so impressed with SelfDecode's manner and response to questions that I joined them with WeFunder 3 years ago. I have tested with Sequencing and also have a lifetime subscription with Nebula Genomics, but these other companies are very slow to respond to criticism of their reports.
May 6, 2024
Unprompted review
Reply from SelfDecode
Hey John! Thank you for your glowing review! We're thrilled to hear that you've been impressed with SelfDecode's approach and responsiveness. Your support means a lot to us, especially as a valued member of our community for the past three years. We strive to provide timely and thorough responses to all inquiries, and we're delighted that you've found our service to be exceptional. If you ever have any questions or feedback, please don't hesitate to reach out. We're here to help!
USELESS
USELESS.
Paid for lifetime membership years ago and still can’t get my raw data. Furthermore most of the provided analysis is generic and conflicting, anything worth looking at is hidden behind another paywall, and the whole platform has been dumbed down to a shoddy marketing scheme.
DON’T WASTE YOUR MONEY! I wasted mine and still can’t afford to get more useful test despite my doctors strong recommendations.
May 3, 2024
Unprompted review
Reply from SelfDecode
Hi Emily.
We're truly sorry to hear about your frustration with your experience on SelfDecode. Your feedback is invaluable to us, and we genuinely want to address your concerns.
Regarding access to your raw data, we understand its importance and want to assist you in obtaining it. To clarify, your raw data is always available to you on your My Account page. Our Customer Support team is happy to help you find it if you're having trouble locating the My Account page.
We apologize if you found some of our analysis generic or conflicting. Conflicting recommendations can sometimes happen when a recommendation helps improve a specific area of your health. For example, to improve your health in area A, we may recommend eating more protein, however to improve your health in area B, we may recommend eating less protein. We suggest using our recommendations feature to avoid any confusion. The list of recommendations we provide is prioritized for you based on the number of risks (genetic, lab, lifestyle) it will help with.
Additionally, your top recommendations may tend to be the things that seem "generic" or obvious, because they are the dietary, lifestyle, and supplement recommendations that are going to be most effective and have the most research behind them.
I assure you, our platform has not been dumbed down. In fact, SelfDecode is the only company using cutting-edge Polygenic Risk Scoring for the direct-to-consumer market. We analyze millions of variants per health topic, which means the most accurate risk scores, and the best personalized recommendations based on your DNA.
Not only that, but we compared our methods to the leading academic and industry models and ours outperformed these.
As for features behind our subscription model, we've carefully curated our offerings to provide a balance between free and premium content. We're constantly evaluating and refining our approach to ensure it aligns with the needs of our users.
We understand your disappointment and want to assure you that we're committed to providing value for our members. If you have any further concerns or if there's anything specific we can assist you with, please don't hesitate to reach out to our Support Team.
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I find SelfDecode helpful
I was downloading a report that i had set in motion. I like knowing what my genes are doing so I can help myself and my body be the best it can be. SelfDecode helps me do that. I love the reports and Joe's podcast. I enjoy the posts that Joe does. It helps me go outside of the box in terms of thinking of things I wouldn't normally. I've been trying alot of the supplements Joe suggests, more often than not I find them helpful. I have a gut situation, so am always navigating that. BTW, I'm an energy healer, meditation teacher and a personal trainer.
April 27, 2024
Unprompted review
Reply from SelfDecode
Hi Anne! Thank you so much for taking the time to share your positive experience with SelfDecode! We're thrilled to hear that our platform has been beneficial for you in understanding your genes and optimizing your health.
We love hearing that you appreciate our reports, Joe's podcast, and the content we share. We're especially glad to hear that you've found the supplements recommended by Joe helpful in managing your gut situation.
Your dedication to self-improvement and your diverse background as an energy healer, meditation teacher, and personal trainer are truly inspiring. Thanks again for your review! :)
A structured and individual approach to self health care
Selfdecode offers a DNA test and an individual lifestyle plan based on their results divided into several self-care topics - physical movements, menu, lifestyle, stress management, risk disease prevention, etc. etc. With this extremely extensive information, it is possible to get to know yourself in great detail and to build your life completely in accordance with yourself, in order to feel as good as possible. On the condition - if you follow it :)
Along with that, it is possible to read and learn a very wide range of information about the working mechanisms of the human body in general. This platform is an important modern self-care educational material accessible to everyone.
December 21, 2023
Unprompted review
Reply from SelfDecode
Hi Marta!! Thank you so much for sharing your experience with SelfDecode! It's fantastic to hear that you found value in the DNA test and personalized lifestyle plan. We're thrilled that our platform has helped you gain a deeper understanding of yourself and empowered you to make positive changes in your life.
Remember, self-care is a journey, and we're here to support you every step of the way. If you ever have any questions or need further assistance, don't hesitate to reach out. Wishing you continued success on your wellness journey!
I appreciate how SelfDecode breaks down…
I appreciate how SelfDecode breaks down genetic information into easy-to-digest insights that I can actually use. Plus, it shows me how my lifestyle choices play into the picture, making it easier to make healthier decisions. In short, SelfDecode is user-friendly, insightful, and incredibly valuable for anyone looking to take charge of their health. I cannot recommend it highly enough – it's a solid 10/10!
December 14, 2023
Unprompted review
Reply from SelfDecode
Thank you so much for your awesome review! Hearing that SelfDecode has been instrumental in helping you navigate your genetic information and make informed health decisions is why we do what we do. It's fantastic to know that you find our platform user-friendly and insightful, and we're thankful you've trusted us to be a valuable resource on your health journey. Your recommendation means the world to us, and we're here to support you every step of the way.
Best advice for balance of supplements.
They took the confusion I had trying the proper supplements. Their suggestions improved my last blood count by a lot.
April 15, 2024
Unprompted review
Reply from SelfDecode
That's great to hear, Jerry! It truly makes our day to hear that SelfDecode has been making a difference in your health journey. Thank you for your review, and keep up the great work.
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Excellent service
Excellent service. Great genetic insights. Even an available consulting service to help you address long-standing issues with your health.
July 27, 2023
Unprompted review
Reply from SelfDecode
Thanks so much for your review, Deb!!
I have been with Self Decode from its early days
I have been with Self Decode from its early days. It has had a very good impact on my overall health. I am always seeking ways to improve my health and the health of my loved ones. Now that it's available I am planning to provide it as gifts to my loved ones.
April 8, 2023
Unprompted review
Reply from SelfDecode
John! Your support and loyalty mean everything to us!
It truly makes our day to hear that SelfDecode has been such a positive force in your health journey. We're so grateful to have you with us since the early days. Sharing SelfDecode with your loved ones is such a wonderful gesture, and we're here to support each of you on your health and wellness adventures.
Great Service
SelfDecode is an amazing resource. Thank you for your great service...keep up the good work!
Joanne
April 1, 2024
Unprompted review
Reply from SelfDecode
Thanks so much for taking the time to leave a review, Joanne! We appreciate you <3
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