If you could give zero stars, I would have done so. A terribly expensive parcel – large, but light – has gone missing and I’m not getting any compensation! Yes, the weight of the parcel. They don’t k... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amanda from Sendify is both very knowledgeable and friendly. She helps us a lot in the dangerous goods shipment. We are a start-up greentech company in Stockholm with good research and development kn... See more
Company replied
We work with the Sendify a lot during a substantial period of time now, and each time it is a joy to deal with the team of professionals, who are always ready to help you, give update or communicate... See more
Company replied
I am so glad with this company, I always get great support via Chat and I was moving my shop from Shopify to Wocoomerce. Both integrations were done by company and it is also very handy they come and... See more
Company replied
Company details
- Shipping Service
- Business to Business Service
- Courier Service
- Delivery Service
- e-Commerce Solution Provider
Written by the company
Built for small businesses looking to save time and money, Sendify is a web-based shipping service that empowers anyone to optimize their supply chain and ship smarter. Most small business owners would rather focus on their business than have to worry about shipping and logistics. Sadly, getting stuff from A to B is still one of their biggest expenses and sources of frustration. One explanation is that the shipping industry has prioritized high volume shippers, leaving small businesses with both complicated systems and unfair rates. We founded Sendify to level the playing field and empower ambitious businesses to ship smarter. With our digital platform, shippers of any size can access pre-negotiated solutions with world leading carriers, taking their supply chains into the future whilst saving an average of 20% on every shipment. Parcel or pallet, across the globe or around the corner, Sendify has you covered. Since our start in 2016, we’ve helped more than 15,000 small businesses around the world spend less time and money on shipping and more time on growing their business. This makes us known as *the* shipping and logistics solution for growing businesses in Sweden and Germany.
Contact info
Volrat Thamsgatan 4, 412 60, Göteborg, Sweden
- 0103303091
- contact@sendify.se
- sendify.se
4.3
Excellent
2K reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!
December 10, 2021
Unprompted review
Reply from Sendify
Hi,
Thank you for taking the time to write a nice review. It makes us very happy.
Have a nice day
Emma @ Sendify
Elsa is very prompt and was able to…
Elsa is very prompt and was able to solve the problem very quickly!
December 8, 2021
Unprompted review
Reply from Sendify
Hi,
Thank you for taking the time to write a nice review. It makes us very happy.
Have a nice day
Emma @ Sendify
Reply from Sendify
Hey,
We are so happy that you share your experience with Sendify.
Best regards,
Emma @ Sendify
always good service and quick response!
November 11, 2021
Unprompted review
Reply from Sendify
Hi Gabriela,
Thank you for the kind words and for taking the time to leave a review!
Wish you a nice day
Emma @ Sendify
Reply from Sendify
Hey!
How wonderful that you are happy with Sendify. Thank you for taking the time to leave such a nice review.
Best regards,
Emma @ Sendify
great all-round shipping service!
Easy to use and intuitive interface, great customer service, great user experience from ordering a pick up to delivery to invoicing. Got my new business up and running so fast! Highly recommended.
October 14, 2021
Unprompted review
Reply from Sendify
Wow, thanks for this!
It's so much fun to hear that Sendify can be involved and contribute to better prices and that you as a freight booker save a lot of time, which you can spend on building you'r business instead!
Go for it!
Best regards,
Emma @ Sendify
Appreciate swift reply and support!!
October 13, 2021
Unprompted review
Reply from Sendify
Thank you for your kind feedback!
We’re so glad to hear that you appreciated our swift reply and support. If you need any further assistance in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
Your Sendify Team
Excellent service
Excellent service, very quick delivery, best communication, fully recommended. Top zu empfehlen, Jörg, Law Firm Berlin, Germany
October 1, 2021
Unprompted review
Reply from Sendify
Thank you for your fantastic feedback, Jörg!
We’re thrilled to hear that you’re satisfied with our service, delivery speed, and communication. It means a lot to us that you highly recommend us. If you need further assistance in the future, we’re always here to help.
Best regards,
Your Sendify Team
The company promises around
The company promises around, keeps thin.
They have no control over pick-up times or days that the freight forwarders drive in different areas.
Pick-up was promised the same day, but was 4 days later due to lack of expertise at Sendify
September 21, 2021
Unprompted review
Reply from Sendify
Hi,
Thank you for your feedback. We’re truly sorry to hear about your experience and the delayed pickup – we completely understand your frustration.
While we strive to provide accurate information, pickup times are ultimately managed by the carriers, and unfortunately, delays can occur that are beyond our direct control. That said, we take full responsibility for the communication and expectations set on our end, and we clearly didn’t meet them in this case.
We’re taking your feedback seriously and will review this internally to ensure we improve both our processes and how we guide our customers.
Thank you again for bringing this to our attention.
Best regards,
Cajsa @Sendify
Room for improvement but it's a good…
Room for improvement but it's a good service. It's really what the shipping companies should offer already.
Best thing is that you can reach a physical person within seconds.
Unfortunate things are that sometimes the bookings don't go through for no reason.
Sendify constantly spams my inbox. Just annoying.
Their invoicing company is a mess. When I signed up for Sendify I was promised one invoice per month. Now I get one per booked shipment. Lately a invoice of 3 SEK, which is EUR 0.3 ... Come on.
May 19, 2021
Reply from Sendify
Hello!
First of all, thank you SO much for giving us this lovely review! We really appreciate it!! :) Love to hear that you are happy with our CS-team as well!
Have a great day! :D
Cajsa @Sendify
no price no thanks
March 21, 2021
Unprompted review
Reply from Sendify
Hi,
I'm sorry to hear that you aren't happy with our service.
Was it the price that didn't live up to your expectations or did you not come up with a price proposal?
Feel free to contact us at contact@sendify.se so that we can help you with your questions and hopefully be able to help you with your shipping.
Best regards,
Emma @ Sendify
Great platform, great team.
Great platform, great team:
Directions are clear and understandable.
The best is online support, very helpful and answering immediately.
February 18, 2021
Unprompted review
Reply from Sendify
Hello Petar!
Thank you so much for the kind words :-) We always do our best to help our users and we are glad to hear that you think the support is great!
Kind regards,
Amez
Super service
Super service! Recommended 101% ! Easy to use, fast delivery, best price!
February 8, 2021
Reply from Sendify
Hi there Valentin!
Thank you for your kind feedback! It makes us very happy to hear this! :-)
Kind regards,
Amez
Very satisfied
January 22, 2021
Reply from Sendify
Hello!
Thank you so much for your review. We love to see our customers satisfied! :-)
Kind regards,
Amez@Sendify
Excellent service
Excellent service!
Booking system is easy to use (and available in English).
Friendly and courteous collection drivers.
Reliable and on time deliveries (as per estimated time quoted at booking).
Competitively priced.
January 4, 2021
Reply from Sendify
Hi Anita!
Thank you so much for your feedback! It glads us to hear you are having an excellent experience from using Sendify, both from our amazing customer success team and the platform itself. We exist to facilitate easier freights for our users!
Warm regards,
Amez@Sendify
I had to re-do my shipping waybill…
I had to re-do my shipping waybill several times, because my e-mail remained in status as unverified (although I did confirm my email address). This was annoying since I was in a hurry. Otherwise it appears to be much more user friendly than UPS interface for example.
October 16, 2020
Reply from Sendify
Hello Laima!
Thank you for taking your time to write a review about us! It makes us happy that you find our services user friendly :) I have also notified our tech-team regarding the issues with the e-mail verification as well, for them to look closer at this matter as this should not be the case to remain unverified once you have confirmed your e-mail.
Once again thank you for letting us now about this, it makes it easier for us to optimize our system!
Take care,
Amez@Sendify
Not able to print off customs forms to…
Not able to print off customs forms to ship from Australia. Not easy to use. Probably won't use it again
July 29, 2020
Unprompted review
Reply from Sendify
Hi Andy,
Thanks for the feedback during our phone call.
The customs forms are shown in the system in when you have completed your booking in the same way as the shipment labels and if you don't find them in the future you can use the forms that I have emailed you or just write to us in our live chat and we will help you.
Have a nice day,
Joel
so far so good
June 8, 2020
Unprompted review
Reply from Sendify
I am glad to hear that Sendify works good for you! :)
Joel@Sendify
Four points to praise....
Four points to praise....
1. Very good friendly sales approach.
2. No platform learning curve.
3. No hidden costs, no join up fees
4. They delivered!!!
May 26, 2020
Unprompted review
Reply from Sendify
Thank you for your review. Great to hear that you are happy with Sendify :)
Joel@Sendify
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.