Great customer service from Jennifer Walker. Kept up to date with any relevant care homes suitable for our mother in law/mam. Not receiving calls too much however as requested more on email to read... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can only say that Sonia Thomas was the most caring and helpful person re my query about a residential home for my friend . I felt that there was no length to which Sonia would not go to assist ,re m... See more
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Emma Wilson was AMAZING Straight from the start she was very focused on our needs For getting respite for our mum She understood what we needed Her communication skills were excellent Keepin... See more
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I contacted Hannah at senior home plus on 4/1/26 as mum elderly mum had fallen and she was in need of urgent respite care, Hannah was wonderful, reassuring and incredibly helpful. she was able to... See more
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Company details
Written by the company
Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.
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4.3
Excellent
137 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Good communication and follow up
Good communication and follow up, checking that I had found care for my relative and seeing if I needed any further support. Much appreciated.
August 26, 2026
Unprompted review
Reply from Senior Home Plus
Dear Jane,
Thank you for your kind feedback. We’re so pleased to hear that you appreciated our communication and follow-up support. We’re always here to help families throughout their search for the right care.
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Fantastic Service Thanks Joey
Joey provides fantastic service with his expertise and compassion and I would highly recommend Joey to anyone!
August 25, 2026
Unprompted review
Reply from Senior Home Plus
Dear H. Kauffman,
Thank you so much for your kind words and recommendation. We’re delighted to hear that Joey provided you with such compassionate and professional support. We’ll be sure to pass your lovely feedback on to him!
Bombarded by calls and emails
I made an inquiry last year in November and I have been bombarded with calls and emails ever since even though I have told the caller several times I no longer need a care home for my father-in-law. I’ve told them I don’t want to go into detail and it’s very sensitive and to not contact me again and to remove my information but each time they call me from a different number.
I would definitely not recommend to anybody I know to use this company.
August 26, 2026
Unprompted review
Reply from Senior Home Plus
Dear Alex,
We’re sorry to hear about your experience. Our intention is always to support families during what can be a very difficult and sensitive time, never to cause additional stress.
Follow-up calls are made with the aim of offering continued assistance and checking whether support is still needed. However, we fully understand that once someone asks not to be contacted, this must be respected. We apologise that this was not your experience and will ensure your feedback is taken seriously.
Amazing experience!
I was truly delighted to have had your support. You reassured me and guided me as best as possible in order to help me find a suitable care home for my elderly relative. You were very kind, compassionate, and understanding, and it was a truly wonderful experience for me! Thank you!
August 25, 2026
Unprompted review
Reply from Senior Home Plus
Dear Ilana,
Thank you so much for your wonderful feedback. We’re delighted to hear that you felt reassured and supported throughout your search for the right care home.
Providing compassionate and understanding guidance to families is at the heart of what we do. We truly appreciate your kind words and trust in Senior Home Plus.
top service from Joey
Joey was absolutely fantastic from start to finish. He was incredibly caring, professional and understanding, and made what was a very difficult and stressful process so much easier. His knowledge, patience and genuine concern for finding the right care home were exceptional. I couldn’t recommend Joey highly enough!
August 25, 2026
Unprompted review
Reply from Senior Home Plus
Dear Israel,
Thank you so much for your wonderful review. We’re delighted to hear that Joey’s care, professionalism and support made such a difficult process easier for you. We’ll be sure to pass your kind words on to him.
Thank you for your trust and recommendation!
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Appreciation…
I can only say that Sonia Thomas was the most caring and helpful person re my query about a residential home for my friend . I felt that there was no length to which Sonia would not go to assist ,re my query. In fact I have had several emails from residential homes, all offering accomodation. However Pauline has decided to remain in her own home for now, realising it is such a big step.My comfort is to know that you are there and I can contact you again should the need arise. Thank you so much. Shirley Bendon
August 21, 2026
Unprompted review
Reply from Senior Home Plus
Dear Shirley,
Thank you so much, for your thoughtful review. We’re delighted to hear that Sonia was able to provide such caring and helpful support during your search. We completely understand Pauline’s decision, and should circumstances change in the future, our team will be here to help whenever you need us.
We’ll be sure to pass your lovely words on to Sonia.
Terrible company
Terrible company. They bombard you with phone calls and pester you daily, despite being repeatedly told that their services are not required. They made what is already a stressful period 100 times worse!!
August 23, 2026
Unprompted review
Reply from Senior Home Plus
Dear Valerie,
We’re very sorry to hear about your experience, especially during an already stressful time. Our intention is to provide support, never to add pressure. We take your feedback seriously and sincerely apologize for the repeated calls. Please contact us so we can ensure your details are removed from our contact system and prevent any further communication.
Lily was extremely helpful and I felt…
Lily was extremely helpful and I felt able to speak with her freely. Her advice was priceless -great service
August 10, 2026
Unprompted review
Reply from Senior Home Plus
Dear Carol,
Thank you so much for your kind words! We’re delighted to hear that Lily was so helpful and made you feel comfortable throughout the process. We’ll be sure to share your lovely feedback with her!
Thank you Jenifer Walker for being my…
Thank you Jenifer Walker for being my rock in a really difficult time.
You helped in a week
make possible what Portsmouth City Council and 2 social workers didn't manage in 8 months.
Which was to find a nursing home that would take both my parents for 8 weeks, whilst work is done on the house, to make it wheelchair accessible for mum and get a single bed downstairs for dad.
Thank you so much!
Tania
July 19, 2026
Unprompted review
Reply from Senior Home Plus
Dear Tania,
Thank you so much for your kind words. We’re so glad Jenifer could support you and help find the right solution for your parents so quickly during such a difficult time.
We’ll be sure to share your feedback with her, it will mean a lot.
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Harrassing 'hard sell' style
Harrassing 'hard sell' style. I can't seem to stop them calling me... even tho I've emailed, unsubscribed and replied STOP to counless text messages ... still they come. For this alone i'd rate them like a hard force sales team. I used another similar service and they were excellent and respectful and I found a care home through them.
I can't shake these people weeks after I signed up and now my parent has died i don't know what it will take to get them off our backs!
July 23, 2026
Unprompted review
Reply from Senior Home Plus
Dear Anon,
We are truly sorry to read about your experience and, first and foremost, please accept our sincere condolences for your loss.
This is absolutely not the experience we want to provide. Our intention is only ever to support families during what is often a very difficult time, never to cause distress or frustration.
We take your feedback very seriously. What you’ve described does not reflect our usual standards, and we sincerely apologize if our attempts to help felt overwhelming. We would really like to look into this matter urgently and ensure that all contact with you stops immediately.
Could you please contact us directly so we can resolve this for you as quickly as possible?
Joey Beck was extremely helpful and…
Joey Beck was extremely helpful and professional at a very difficult time. Definitely would recommend his and all the workers there.
July 17, 2026
Unprompted review
Reply from Senior Home Plus
Dear BH,
Thank you so much for your kind words. We’re really glad to hear that Joey Beck was able to support you with professionalism and care during such a difficult time.
Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to Joey and the team.
Knowledge of several Nursing homes
Was provided with names of more than one nursing home to fit care needs so that I could go to visit and see what they are like.
July 20, 2026
Unprompted review
Reply from Senior Home Plus
Dear Carole,
Thank you for your feedback. We’re glad to hear that we could provide you with several suitable nursing home options and help you explore them in person to find the best fit.
Supperb support
Jenifer Walker helped me find a suitable care home for my mum, she was such a great help and took a lot of pressure of me looking around for a care home, highly recommended
June 10, 2026
Unprompted review
Reply from Senior Home Plus
Dear Paul,
Thank you so much for your kind feedback. We’re really glad to hear that Jennifer was able to support you and make the process easier during this important time.
We truly appreciate your recommendation and wish you and your mum all the best.
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I am adding a second review due to the…
I am adding a second review due to the fact that I have updated this company on three separate occasions to advise that my relative has passed away, but am still receiving calls and emails. I left a review after the first update went unnoticed & hoped that when that review had a response from ‘Joey’ that it would be the end. However, having received numerous more calls and emails, I am not removing my first review as requested & am instead adding a new review to show that this harassment is persisting.
July 3, 2026
Unprompted review
Reply from Senior Home Plus
Dear Jessica,
We are very sorry for your loss and sincerely apologize for the continued contact despite your requests.
This is not the experience we want to provide. We take this seriously and will ensure all communication stops immediately.
Please contact us so we can urgently resolve this.
Highly recommended
I dealt with Jennifer Walker who was extremely helpful and kept me updated all the time. Suggesting care homes i hadnt found. I would recommend their service very much
July 2, 2026
Unprompted review
Reply from Senior Home Plus
Dear Sue,
Thank you for your kind review! We’re delighted to hear that Jennifer Walker was so helpful and kept you well informed throughout the process.
We really appreciate your recommendation.
SHP ignore replies and continued harassment
I made an enquiry to SHP in December 2023, but my mother decided to go home rather than go into a home. For 3 months, I received texts asking me for an update, but after advising the position again, the texts stopped. In January 2026 they texted me again . I advised that my mother passed away on 5 January 2026. Since then I have received 13 more texts asking me if I had managed to find a home. I have sent 5 replies, but still SHP keep texting me. At what is an upsetting time I find the harassment from SHP appalling, but I cannot get them to stop.
July 1, 2026
Unprompted review
Reply from Senior Home Plus
Dear Derek,
We are very sorry for your loss and sincerely apologize for the messages you received.
We have now removed your details from our system, and you will not be contacted again. Our goal has always been to help families, and we regret that this situation caused you distress.
Excellent service
Senior Home Plus provided an excellent service.
The process ran very smoothly and I have received a number of follow up calls to check how things are going.
Great support at a difficult time
June 22, 2026
Unprompted review
Reply from Senior Home Plus
Dear Richard,
Thank you so much for your kind feedback.
We’re really glad to hear that the process went smoothly and that our follow-up support was helpful during this important time. Supporting families is at the heart of what we do.
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OK Joey Beck is back hassling me..
OK Joey Beck is back hassling me... Ive asked repeatedly to be removed from the spam, but no... Months later he's back again
Dreadful company, Do not give out your info it's completely unsafe
June 29, 2026
Unprompted review
Reply from Senior Home Plus
Dear Sue,
We’re sorry to hear about your experience and sincerely apologize for the inconvenience caused.
This is not the level of service we aim to provide. We have now removed your details from our system, and you will not receive any further communications from us.
Our goal is to support families, and we regret that this situation led to frustration.
Super helpful member of staff,
Spoke to a very helpful member of staff, Nikki Green. Nikki was very attentive in providing sound advice on care home options, following up information in a very efficient way. Thank you Senior Home Plus, and thank you Nikki.
June 25, 2026
Unprompted review
Reply from Senior Home Plus
Dear Carl,
Thank you so much for your kind feedback.
We’re delighted to hear that Nikki was able to support you with attentive and helpful advice. We’ll be sure to pass on your kind words to her.
Supporting families is at the heart of what we do, and we’re glad we could help.
Excellent service
Sonia was fast and efficient in helping find the right nursing home. She was very attentive and helpful. We couldn't have asked for more.
June 18, 2026
Unprompted review
Reply from Senior Home Plus
Dear Paul,
Thank you so much for your kind feedback.
We’re delighted to hear that Sonia was able to support you so efficiently and attentively in finding the right nursing home. We’ll be sure to share your kind words with her.
Supporting families is at the heart of what we do, and we’re glad we could help.
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