Great customer service from Jennifer Walker. Kept up to date with any relevant care homes suitable for our mother in law/mam. Not receiving calls too much however as requested more on email to read... See more
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Review summary
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I can only say that Sonia Thomas was the most caring and helpful person re my query about a residential home for my friend . I felt that there was no length to which Sonia would not go to assist ,re m... See more
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Emma Wilson was AMAZING Straight from the start she was very focused on our needs For getting respite for our mum She understood what we needed Her communication skills were excellent Keepin... See more
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I contacted Hannah at senior home plus on 4/1/26 as mum elderly mum had fallen and she was in need of urgent respite care, Hannah was wonderful, reassuring and incredibly helpful. she was able to... See more
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Company details
Written by the company
Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.
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4.3
Excellent
137 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Fantastic service
I wasn’t sure what the service was when I started; the process of finding care is overwhelming but I was so grateful for the help. Hannah D. Called me, asked me about my situation and dads needs and recommended 3 care homes. She also looked up homes I had been researching myself to give me more information.
I would not have thought to look at one she recommended as I thought it would be out of our price reach. I am so grateful for her recommendation: the home is the best I viewed and they agreed to our price. I am now in the process of securing a placement. Hannah called me back multiple times to see how I was getting on and if I needed anymore help. Fantastic service, can’t thank you enough Hannah.
June 17, 2026
Unprompted review
Reply from Senior Home Plus
Dear Josie,
Thank you so much for sharing your experience.
We’re delighted to hear how helpful Hannah was in supporting you through what can be an overwhelming process. It’s great to know her recommendations made a real difference and helped you find a home that meets both your needs and budget.
We’ll be sure to pass on your kind words to her. Wishing you all the best as you finalize the placement, and please don’t hesitate to reach out if you need anything further.
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Care for my mom
Jennifer walker was very helpful helping to find my mother a care home. Would highly recommend speaking to her.
June 1, 2026
Unprompted review
Reply from Senior Home Plus
Dear Mrs. D. Gaunt,
Thank you so much for your kind feedback.
We’re delighted to hear that Jennifer was able to support you in finding the right care home for your mother. We’ll be sure to pass on your recommendation to her.
And yet again…
And yet again after my review about harassment.. they rung again today.
Run a mile from this company.
DO NOT CONTACT ME again.
Guess what...they rang me again today despite the reply saying they have deleted me from their database.
STOP CONTACTING ME!
June 8, 2026
Unprompted review
Reply from Senior Home Plus
Dear Karen,
We sincerely apologize for the continued contact and understand your frustration. This is not the experience we want anyone to have. Please be assured that we have escalated your request and will take immediate steps to ensure your details are removed from our contact lists.
Thank you for bringing this to our attention.
Ella White gave great service
Ella White was very kind and professional dealing with my enquiry and got back to me quickly with the information I needed. She has a very nice reassuring manner. Much appreciated
Many thanks
June 8, 2026
Unprompted review
Reply from Senior Home Plus
Dear Ali,
Thank you for your wonderful review. We're delighted to hear that Ella provided such kind, professional, and efficient service.
We truly appreciate your support and are glad she was able to assist you with your enquiry.
Josh was so very helpful
Josh was so very helpful, I have been really struggling with researching renting somewhere with help if it is needed.
Having spoken with Josh I feel much more positive and relieved. Felt as though I had been wading through treacle and Josh clarified lots of areas for me.
A Great Big Thank You to Josh. Sheila Bishop.
June 4, 2026
Unprompted review
Reply from Senior Home Plus
Dear Sheila,
Thank you for your kind words. We're delighted to hear that Josh was able to provide the support and clarity you needed. Navigating rental options can sometimes feel overwhelming, so it's wonderful to know he helped make things clearer and left you feeling more positive and reassured.
Thank you for taking the time to share your experience.
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Hannah has been superb in advising me…
Hannah has been superb in advising me about local homes for my mum. I’m a little “rabbit in the headlights” at the moment and Hannah has kept it straight forward and understandable. Exactly what I need right now.
June 4, 2026
Unprompted review
Reply from Senior Home Plus
Dear Graham,
Thank you for your lovely review.
We're so pleased to hear that Hannah has been able to support you during what can be a challenging and overwhelming time. It's great to know she made the process straightforward and easy to understand.
We'll be sure to share your kind feedback with her.
Friendly, knowledgeable and professional service
I am in the process of looking for a care home placement for a relative, in the Lancashire area. I spoke to Maya, who was patient and understanding of my needs. She was thorough and very professional, and was able to advise be about a number of suitable places. She then sent me a list in order for me to view them online. I have now arranged to visit some of them, and am hopeful of finding the right place, thanks to her advice. I am very impressed with this free service. I would recommend Senior Home Plus to anyone in my situation.
June 3, 2026
Unprompted review
Reply from Senior Home Plus
Dear Mike,
Thank you for your thoughtful review. We're really pleased to hear that Maya was able to support you with patience, professionalism, and clear guidance during your search for a suitable care home.
It's great that you now have a shortlist to explore and are feeling hopeful about finding the right place for your relative.
We truly appreciate your recommendation of Senior Home Plus and wish you all the best with your visits.
Excellent customer service and caring…
Excellent customer service with a caring nature willing to assist with confidence making sure you have the relevant information.
June 2, 2026
Unprompted review
Reply from Senior Home Plus
Dear Ali,
Thank you for your kind feedback. We're delighted to hear that you experienced excellent and caring customer service, and that you felt supported with clear and confident guidance. We really appreciate you taking the time to share your experience.
Brilliant support
The support I got from Nikki Green was amazing during such a challenging time. I will be forever grateful.
May 17, 2026
Unprompted review
Reply from Senior Home Plus
Dear Glen,
We are very happy that Nikki was able to help you in your search!
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Excellent service, greatly appreciated.
I contacted Senior Home Plus for guidance and advise regarding Care/resident home respite vacancies for my dad in our area. Their advisor - Maya Smith, not only provided helpful advise but also continuously kept in touch until fully resolved. 5 Star service. I would highly recommend this service. Thank You. Hatch Virdi
May 14, 2026
Unprompted review
Reply from Senior Home Plus
Dear Hatch,
Thank you for your good review! We are happy that you had a good experience with our team.
Hannah was so helpful throughout the…
Hannah was so helpful throughout the difficult process of finding my aunt a care home.
March 2, 2026
Unprompted review
Reply from Senior Home Plus
Dear Messod,
Thank you for your feedback. We are very happy that Hannah was able to help you find the right care home for your aunt.
Very satisfied with the service
Very satisfied with the service. The team understood our needs immediately and helped us find a beautiful care home for my father very quickly. Professional, kind, and reassuring support throughout the whole process. Thank you again!
April 1, 2026
Unprompted review
Reply from Senior Home Plus
Dear Aviva,
Thank you very much for your wonderful feedback. We’re delighted to hear that our team was able to understand your needs quickly and help you find the right care home for your father.
Providing professional, caring, and reassuring support throughout the process is very important to us, and your kind words truly mean a lot.
We wish your father all the very best in his new home, and please don’t hesitate to reach out if we can help again in the future.
DO NOT USE THIS COMPANY
My Mum died in January & this excuse of a company is still emailing me about a nursing home. I have phoned & emailed my “Advisor” - Joey Beck - to update him on numerous occasions but he will not remove my details from their records. It’s impossible to get through to anyone to lodge a complaint. DO NOT USE THEM
Update 09/06/26: Joey has confirmed my details have been removed from their system & they will not be contacting me again. He has also apologised for not removing my details when first requested. I’m grateful for this issue to be, finally, resolved.
May 7, 2026
Unprompted review
Reply from Senior Home Plus
Dear Paul,
we are deeply sorry to read about your loss and sincerely apologise for the distress caused by our continued communications during such a difficult time.
This is clearly not the experience we want anyone to have. Your details have now been removed from our database, and we are reviewing internally why this was not handled correctly earlier.
Please accept our sincere apologies for the frustration caused, and thank you for bringing this to our attention.
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Queried these regarding my stepdad
I Queried these regarding my stepdad! They've ended up absolutely harassing me constantly phoning my phone I've blocked the number they've used other numbers they are an absolute pest !! Leave me alone I've tried to have them remove my number yet still they ring ABSOLUTELY ANNOYING!! Stop harassing me , if I needed your services I'd of rang you myself it's so bad now STOP IT !! It feels like stalking /harassment!!
Thank you for your response I'd asked a chap to STOP & remove my number then got 2 calls back to back the following day ! However it has now stopped yet all it did was add stress to me at a most certainly difficult time & was wholly unhelpful, AND STILL THEY RANG ME !!! My friend sadly passed away Friday 22/5 & these jokers rang again !! I went absolutely BALLISTIC at them I'm hugely dissapointed at a company thsts supposed to help THEY were told my father was in a home & must of rang 10 more times after receiving this information!! So SO SO SO SO UNPROFESSIONAL avoid at all costs of you value your peace!! They are intrusive pests !!! This was. 22/05/26 so continued a further month !!! Disgusting
AS FOR THE REPLY UNDERNEATH THIS REVIEW,, IT STILL CONTINUED INTO MAY !!!!! SO 🙄
April 29, 2026
Unprompted review
Reply from Senior Home Plus
Dear Alison,
we are sincerely sorry to read about your experience and understand your frustration. This is not the level of service we aim to provide.
Your request to stop communications should have been handled immediately, and we apologise for the inconvenience and distress caused. We have now ensured that your number is removed from our contact lists and will review this matter internally with our team to prevent this from happening again.
Thank you for bringing this to our attention, and please accept our sincere apologies.
Maya was extremely helpful. cant praise her enough
Maya was extremely helpful.it was very stressful trying to find a care home for my mum i must have rang 20 places and got no where. i would try senior home and their first recommensation was actually perfect.5 mins from my house and they take very good care of my mum.
March 12, 2026
Unprompted review
Reply from Senior Home Plus
Dear Caine,
thank you so much for your kind words. We’re really pleased to hear that Maya was able to support you during such a stressful time and help you find the right care home for your mum.
Finding the right place can be overwhelming, so it’s great to know the recommendation worked out well and that your mum is being well cared for nearby.
Thanks again for taking the time to share your experience.
Nikki Green was incredibly helpful
Nikki Green was incredibly helpful, understanding, informative and supportive. She quickly grasped the situation and came up with several solutions which has led to my brother being able to have some respite care in an environment that will work well for him, ahead of moving into a more permanent home. Nikki regularly checked in and kept in touch which was comforting.
April 21, 2026
Unprompted review
Reply from Senior Home Plus
Dear Alice,
thank you so much for your kind feedback. We’re really glad to hear that Nikki was able to support you and quickly find suitable respite care for your brother during this important transition.
It’s great to know her regular check-ins and solutions made the process more reassuring for you.
Received a call back within 10 mins of…
Received a call back within 10 mins of registering on line. Excellent service and gave sound advice
March 25, 2026
Unprompted review
Reply from Senior Home Plus
Dear Joan,
Thank you for your kind feedback. We’re really pleased we could get back to you quickly and that the advice was helpful.
Speed and support matter a lot to us, so it’s great to hear this was your experience.
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Prompt
My enquiries were responded to very promptly and follow up correspondence was received too.
March 4, 2026
Unprompted review
Reply from Senior Home Plus
Thank you for your feedback.
We’re really glad to hear your enquiries were handled promptly and that the follow-up communication was helpful.
We always aim to keep things clear and responsive throughout the process.
Seeking help and advice regarding Care-Homes
At a time of family stress it was really apreciated to have someone to talk with and seek adviise and help.
In particular Jake Saunders was of great help. His suggestions led us to being able to find the right care package and accomodation. I was also useful to have his `follow-up` calls.
March 1, 2026
Unprompted review
Reply from Senior Home Plus
Dear Robert,
Thank you for your kind feedback. We’re really glad to hear that Jake was able to support you during what sounds like a very stressful time and help guide you towards the right care solution for your family.
It’s also great to know that the follow-up calls were helpful and reassuring throughout the process.
Emma Wilson was AMAZING
Emma Wilson was AMAZING
Straight from the start she was very focused on our needs For getting respite for our mum
She understood what we needed
Her communication skills were excellent
Keeping in close contact helping us through the process
If you need any help with finding respite
I would highly recommend EMMA WILSON
March 2, 2026
Unprompted review
Reply from Senior Home Plus
Dear Tracey,
Thank you so much for your wonderful feedback. We’re really pleased to hear that Emma was able to support you so closely and understand your needs from the very beginning.
It’s great to know her communication and follow-up helped make the respite care process easier for you and your mum.
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