I didn't have a good experience to begin with. I ordered a product that didn't arrive and I had no response from sensum for two weeks. Having said that they did get in touch and couldn't be more apolo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more
I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more
Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more
Company details
Written by the company
Bring the scents of nature to your home with Sensum Scents.
Contact info
United Kingdom
- sales@sensumscents.com
- sensumscents.com
4.4
Excellent
419 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FABULOUS
Another perfect order, superfast delivery and beautiful diffuser refills, they are all amazing smells
July 28, 2025
Advertisement
Bad customer service!
Only received part of my order & still nothing from customer service as to why or a refund!
July 24, 2025
Reply from Sensum Scents
Hi Beth, we're only just seeing this review now. If this wasn't sorted, please reach out to sales@sensumscents.com regarding this and we'll get this sorted for you promptly. Apologies.
Best reed diffusers
Fast delivery, really well packaged and the scents are to die for! Best home reed diffusers I’ve ever smelt. I have Spa for my bathrooms, Persian Spice (signature scent) for living room and African sunset for my hall. All are fabulous.
July 18, 2025
Advertisement
I am in love with your products
I am in love with your products. Jusy received my diffuser. My house smells.amazing!
July 3, 2025
Just the most amazing home fragrances I…
Just the most amazing home fragrances I think I have bought in a long time. Fast delivery great packaging and my home smells fabulous
June 23, 2025
Advertisement
Great service
Amazing service and luxurious scent!
I ordered the African Sunset collection – the 500ml reed diffuser refill (amazing value!), the 150ml diffuser, and the room spray. Delivery was impressively quick and customer service was excellent throughout. The scent is absolutely luxurious – a beautiful blend of sweet, powdery citrus, fresh green notes, and earthy richness, with a touch of patchouli that adds a relaxed, sensuous finish. Highly recommended!
June 30, 2025
Disappointed
I am disappointed with the diffusers. I already know that the cents are beautiful because I previously purchased the room sprays which were very good so I wasn’t prepared for the diffuser not to work. I have placed these diffusers around my home, i have adjusted their positions, given them a shake, added more reeds and turned the reeds daily. Nothing works. They have not fragranced the room and I cannot smell them at all. I love the cents and I am so disappointed that they don’t work. They are in a lovely bottle so look attractive in the room.
June 23, 2025
Easy to order and delivery was quick
June 18, 2025
Quickest delivery ever great scent my…
Quickest delivery ever great scent my house smells fantastic.
June 18, 2025
Advertisement
Fast Delivery Amazing scents
Fast Delivery
Scents are amazing my home smells so good !
June 19, 2025
I’ve not received my order of £30…
I’ve not received my order of £30 states it was sent back to the business but I’ve not had a refund.
I was really looking forward to trying these oils.
March 31, 2025
Advertisement
Seamless experience from order to…
Seamless experience from order to delivery, which was as scheduled, of a great product. My wife has been using sensom for years now and is yet to find a better product
May 6, 2025
Great delivery service and scents…
Great delivery service and scents arrived well on time. Brilliant selection of scents
May 2, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.