SEPHORA UK Reviews 

Order hasn't arrived although I updated to yearly next day delivery trying to get hold of someone is virtually impossible one message to say my order has been cancelled due to not arriving asked if I would like a replacement or refund...Sephora has now sent a replacement out many thanks . I have never had any problems previously but will stand by the fact getting hold of someone isn't very easy as I also tried yesterday after receiving notice that Evri couldn't deliver.
Hopefully my order will now arrive tomorrow.

I love shopping on SEPHORA they have the best customer service cover. Great choice of products are reliable delivery thank you.

Still waiting for delivery

Great value easy to order and quick delivery

Very disappointing service. I ordered on 15 October and nearly two weeks later I still haven’t received my parcel. Evri tracking has not moved since 19 October, and I’ve had to repeatedly chase both Evri and Sephora myself.

I’ve now had to submit a formal complaint and a lost-in-post claim. At this point, I simply want a full refund. Really poor communication and customer service.

I ordered the sephora advent calendar, cannot speak for the contents obviously, need to wait for December for that. However the ordering and delivery process via DHL was faultless.

I would say that costumer service at Sephora its pretty much non-existent-an AI loop with the ocassional reply from a human after 3 days. My order will appear that has been lost in transit by Evri which has become the worst delivery company So many issues with them. Not only ive been reassured daily my order will reach me out each of these days, but to find out yesterday that it has been lost in transit which Sephora hasn’t come back to me with any resolution. Don’t have my products which I needed yesterday, don’t have a refund and dont have a new order coming in. My money is stuck and have no products- the only way to contact Sephora in the UK is via Messenger or a contact form that shows an error. Find a different supplier for your products, this people arent serious about providing service to their costumers. I am exremely dissapointed.

Adding a comment since the reply of Sephora to my review has landed- they offered an order replacement with next day delivery and I said yes immediately. One day gone by and no order or reply from them. I’ve just asked for a refund and will report to Consumer Rights as it’s been almost a week trying to sort this out and cannot.
Please do not order from them, they are having a laugh at our expense. Please read all the reviews as will you find out about all lost orders and imposible mission to get your refund, or your products replaced! Stick to Look Fantastic or Cult Beauty! They always deliver!!

I ordered a dyson hairdryer, was super excited to get this. it was scheduled for delivery between 8-9pm which was perfect as id be home from work by then. I saw it was being delivered by EVRI who are infamously bad so i left s note outside just incase saying please don't leave parcels outside. Guess what, the driver decided to deliver it over 4 hours early, and left it outside on the door step, a massive box from the photo and of course it was taken. They did not have permission to leave it outside, and specific instructions not to, and somehow: they did. You may ask, what does this have to do with Sephora? well, I contacted Sephora and EVRI as soon as i got home, via their self service nonsense and email, they are shockingly unresponsive, don't seem to read emails or respond in a timely way and I'm still waiting for a refund a week later. I'm still having to chase them when EVRI have acknowledged the parcel is missing and said they have contacted Sephora to say so, and I copied Sephora into my email reply to EVRI. I'm going to have to contact my credit card company now, making customers jump through hoops because you have a terrible courier and shockingly slow customer services with no phone number is out of order. Don't shop here, they are awful.

Great service, fast delivery

Very expensive for such a tiny item and you can hardly smell the scent. Disappointed

I don't use Sephora much but I wanted some new bits and ended spending a lot as I was qualifying for the free gift.
Anyway my order came and no free gift which was supposed to be worth £115, so I was quite disappointed because I dont spend that much money especially on Sephora.
Trying to contact customer service is like pulling teeth and they are so slow and the website doesn't work to send them an enquiry! Had to wait and try messaging on Instagram and messenger to see if anyone would reply. Dont recommend
Stick with beautybay or cult beauty!

My delivery never arrived, awful communication, no customer service. Would never use again. Still waiting for a refund.

Great service

Quick delivery.

I love Sefora

Delayed dispatch and poor delivery service.

Lovely items when you get the items you have paid for. I was shorted by 2 items. Still waiting for replacements to be sent out.

You did very well my wife liked the product a lot and she said it was really good many more orders coming innit cuz she likes spending