Serious Reviews 

I received excellent support from customer service to resolve an issue (of my own making) with my account: i can’t remember having received such quick and courteous service for a very long time. Thank you.

I was repeatedly told the product couldn’t be delivered although I was home every time. Eventually they just delivered the tissues and not the toilet roll. Massively inconvenient and time consuming. I wasted money on unethical shop brought toilet roll thus defeating the whole point. They sent out a new product after more than a week of hassle.

Helpful when mistake on delivery address. Resent order

Not as soft as expected. But being 3ply seem strong so not all bad.

Really happy to have found this brand .. great eco credentials and equally great products too
Fast delivery and service would recommend highly

Prompt delivery. Fine product.

Speedy delivery. One roll lasted 5 days. What I'd previously bought only lasted 2.

THANK YOU for being ethical in more ways than ‘just’ sustainability! 💚

You actually send reminders before subscription orders go through, giving customers a chance to make changes 🤩

So many other seemingly reputable companies only tell you once your order has dispatched. Yes, they might squeeze an extra order out of you, but they’ve lost a loyal customer in the process. It’s so short-sighted!

Getting your reminder text was such a breath of fresh air. You’d already won me over with your sustainability and ethics, but this just shows you genuinely care about your customers too.

Loyalty officially locked in! Keep being awesome, Serious Tissues!

Quality: 10/10
Delivery: 10/10
Customer delight: 10/10

I bought a subscription to Serious toilet paper and have been really pleased with the quality of the paper. I recently contacted the company to report that one of the rolls was going between one and three ply, demonstrating a possible manufacturing issue. After thanking me for letting them know, they asked if I would like a refund or a replacement, I went with a refund and within two days I received a new box of 45 rolls! I was only expecting maybe two or three so this was a lovely surpise. Thank you so much Serious!

I recently made an order, and Royal Mail lost half of it, so I messaged customer support, and they sent the replacement straight away. No hassle and no walking around. Perfect service, and the paper itself is great; we used both bog and kitchen rolls. All decent.

I love these toilet rolls and tissues. Been buying for several years and just had another delivery. Wouldn’t buy anything else now. Great ethos, quality and service. Highly recommended

Good toilet paper but AMAZING customer service. I caused an issue with my address, emailed at 11pm on a Saturday night and they had sorted it by the morning.

I love this company's ethos above all the others. I like the way they run their business. I like the fact that they're British and they're planting trees and seem to be serious about saving our beautiful planet. Well done Serious Tissues. I'll support you all the way.

Good product with well timed regular deliveries. Easy to change dates for planned deliveries.

Straight forward ordering . No complications. As advertised

Customer Service was very responsive, but my first order got lost, and I’m not overly thrilled with the product - eco it may be, premium it ain’t. I won’t repurchase, love the ethics but not at this price.

Good quality toilet roll. Nice and soft and absorbent. Arrived really promptly. Will buy again.

I am still waiting for my delivery of toilet rolls!!
Payment has been taken nearly 2 weeks ago and I have received nothing!
I e mailed you to chase this up and have received nothing reply.

Seriously good toilet tissues - really the best I've found. And after a blip with orders I am also really impressed by their amazing customer services.

Serious Tissue offers the most sustainable choice in toilet tissue. Buying in bulk means it is as cost effective as the next eco brand. It is worth visiting there website for clear and quickly accessible information on the difference between eco brands.
Quick and easy delivery.