SetlistReviews 

Where to begin….
Ordered 1st November, eventually arrived 17th December, 32 working days later. Used 15 working day delivery as assumed I had plenty of time before Christmas. By then I had sent numerous messages, sometimes waiting many days for replies, and in the end I had to resort to ordering from another supplier on Etsy. No problems with them at all. Yet Setlist claim they are “the only professional setlist printers”, clearly not the case in more ways than one. Tracking number not recognised. I had to visit local sorting office and contact Royal Mail customer care. Setlist seem to take very little responsibility for their lack of not meeting the delivery deadline or issuing refunds. There’s always claims of technical difficulties, being very busy or being understaffed. Not the customers’ problem. Maybe they should start listening to the 40% of customers who have left negative reviews on this site rather than telling these people that they “don’t take Trust Pilot too seriously”. The stress and frustration has been overwhelming at times and the final message today that seemed to expect me to return the setlist before I got a refund was the last straw. I can only strongly advise against using Setlist and for them to start taking accountability instead of considering themselves to be above any criticism.
Update:
Returned item at own expense 16th January and was told refund would be issued. Nothing. Advised by Citizens Advise to send a formal email quoting the Consumer Contracts Regulations 2013 regarding the law on refunds and giving them 14 days to respond. CAB said they would be reporting the company to Trading Standards. Nothing. In the end resorted to raising a dispute with my credit card and they refunded on my account. Really annoys me that Setlist have therefore got away with it, in effect stealing my money. And I can see I am not the only one. I can only hope that Trading Standards will catch up with them.

Ordered 2 items on Oct 24th on a free 15 day delivery. Nov 12th apparently shipped via Evri with no tracking given. It's now day 37 , Jan 9th and still no goods....during this time I was told in a passing fb comment they have resent my items in Dec in the post...still waiting. I was also told in a passing fb comment my order would be put down for a refund as apparently according to their website they refund even if orders are late, but I couldn't find that statement on their webpage. Still waiting on a refund as well as my goods.
My comments on their fb page are being ignored and/taken down!! From what I've read on their responses to their unhappy customers, they come across quite rude and arsey like it's our fault we're unhappy that our items we have ordered for Xmas presents haven't arrived. I've emailed asking for a refund as I'm sick to death of waiting and don't hold any hope of getting my items which were a very sentimental gift and the moment has passed to give them. I've just opened a case via PayPal as luckily I had a gut instinct to pay via them just incase things went wrong and I could be out of pocket, which it has. This company has taken on way too much that they can handle resulting in extremely poor customer service. I won't be ordering from them again, lots of complaints on fb about goods not being up to scratch and they're also being removed or ignored , do not recommend! Stay clear

Order only partly received. Poor customer service in responding to emails. Requested refund but emails are now being ignored. I have been chasing since October so Christmas holidays can’t be used as an excuse.

It’s a shame as the part of the order that was received was very good quality. I don’t know what is going wrong for this company, possibly grown bigger than they can manage.

The resolution isn’t to alienate customers more by responding to reviews in a petty manner. Just apologise and put things right!

I ordered 2 Taylor Swift mugs in November. Emailed numerous times and now being totally ignored when I’ve asked for a refund. I’m going to report this company as a scam tomorrow with my bank. After reading the reviews it seems they have made hundreds of pounds out of people and not sent what’s been ordered. Disgusting. I’ll be reporting

I ordered a mug for a Christmas present in 18th December. It stated it would arrive in time for christmas.
Nothing arrived so I emailed help@setlist on 28th December, no reply.
Sent a message on fb messenger, had a automated response to say if it was due to a missing item to email
info@setlist. Email sent on Friday, (yes I am aware it's been the weekend) but still no reply.
I have no faith that any response will arrive, luckily paid through PayPal so raised a problem and waiting for a refund.
Wished I'd checked trustpilot before I ordered

Ordered a mug in 19/11/24, still not received on 6/01/25. Absolutely rubbish customer service. Telling other customers in the same boat that they’re still off for Christmas is downright rude and a poor excuse when the goods were ordered months ago!!
DO NOT ORDER FROM THIS COMPANY!!!

EDIT The reply about having Christmas off misses the point entirely, I emailed you way before Christmas chasing up a mug that was ordered in November. Utterly pathetic and quite frankly shows how unprofessional you are. An apology for late goods is not too much to ask. Idiots!

I am very disappointed. I ordered in November, received an email November 25th saying items dispatched- never received them despite payment taken then after emailing several times asking for a refund I’m still waiting. Will never order from here again.

If I could give this zero stars I would. Placed my order on 18 November and despite several emails chasing delivery nothing has arrived. New website is rubbish with no workable contact details. Total scam

Order was sent incorrectly in August and despite many promises (with lengthy waits between emails) the order has still not been corrected.
Poor service from some chancers playing shops!

Their reply to my review is also unhelpful so shows I was right with my comments.

If it was a legit company they would have made good on their promise to rectify or offer a refund like other people below.

In reply:

I have put the email chain below. You never sent anything I still have access to mail at old address and nothing has arrived and I never gave you the new address so don't discredit honest feedback, just do better by your customers.

Sent 16 Dec:

Hi there

I am sorry to chase but is there an issue?

I have now moved house - when should my delivery arrive? Do I give you my new address?

An update would be appreciated.

Many thanks

Robyn Higson

On Tue, 26 Nov 2024 at 17:03, Setlist Warehouse wrote:
Hi I’m just acknowledging this as I am picking up on Emma’s emails, I will come back to you but someone’s on it :)

—
Survey Survey Survey Survey Survey
Sent from Front
On November 25, 2024, 4:24 PM GMT wrote:

Hi Emma - sorry to chase but has this been sent out? I have moved out of my house due to divorce so need to let someone know if it is due there?

Many thanks

Robyn Higson

On Thu, 7 Nov 2024 at 20:56, wrote:
Aww that's two absolutely banging gigs to be their firsts! I'll definitely make sure there's some special bits in there, hope you have a lovely evening to Robyn!

—
- Emma in the Setlist Warehouse :)
Sent from Front
On November 7, 2024 at 8:06 PM GMT wrote:

Oh thank you so much!

Green Day and Foo Fighters were my 11 year old son's first ever gigs so I wanted to make them something special that he would remember!

Have a lovely evening

Robyn

On Thu, 7 Nov 2024, 17:35 emma wrote:
That's great thanks for letting me know! I've gone ahead a put some extra bits in too for you, not that this makes up for the ridiculously long wait you've been so patient with but i hope you enjoy nonetheless, cheers Robyn!

—
- Emma in the Setlist Warehouse :)
Sent from Front
On November 6, 2024 at 4:03 PM GMT wrote:

Yes please.

Thank you!

On Wed, 6 Nov 2024 at 15:22, wrote:
Hi Robyn! Emma here, sorry i've just become aware of this now as i'm helping out Frankie while they're away, i will get this packed up for you right now, can i just confirm its a Foo Fighters 22nd A4 that you're missing?

—
- Emma in the Setlist Warehouse :)
Sent from Front
On November 6, 2024 at 3:10 PM GMT @gmail.com wrote:

Hi Frankie

As I haven't received the replacement print yet I was checking to see if it is still in progress?

Many thanks

Robyn Higson

On Mon, 16 Sept 2024 at 20:15, Frankie Morrison wrote:
Hiya Robyn,

I am so sorry to hear this, i have issued the foo fighters to be sent out to you

Thanks Frankie

On Sun, 15 Sept 2024 at 16:13, Robyn Higson wrote:
Hi there

About a month ago I made an order for two prints, one for Foo Fighters and London Stadium on 22 June and Green Day at Wembley on 29 June.

I opened the envelope only to find 2 prints of the same item.

I have lost my original order and can't confirm the reference for the order.

Are you able to help rectify this?

Many thanks

Very disappointing. I order on 17/12/24 and paid £3.99 for guaranteed Xmas delivery but it has not arrived. I have emailed and no response and no reply to an Instagram message. The website offers no contact number. I’m not sure what to do at this point.

Still not received my order which was placed in November! I have emailed the company multiple times and gotten no response. I then messaged on Instagram and got an unprofessional response and still nothing was done to get me a refund. Wouldn’t recommend using this company.

I have emailed you many times on the address that I was originally given and no one has replied. What do you suggest I do if you won't reply to my emails?
Edit: still no reply to the many emails I have sent this company, ignore the comment below about 5 offers. They won't respond to my emails even though they have taken my money and not supplied the item.

Placed my order in November and waited the specified timings before attempting to contact for an update. I have attempted to follow up since and requested a refund and still got nothing back. Since going back to the website, the product I ordered is no longer listed so really not sure what to think except I'm out of pocket. Terrible experience all round. Could have been solved with a bit of communication and better customer service.

Edit: So Setlist's reply here is telling me that it's not their fault that they haven't replied to my email query about not receiving my order, even though they've been supposedly active over the holidays, yet I see no evidence of that activity on their Instagram. I'm fully aware that when ordering from small businesses, you have to expect that things will take longer but this is ridiculous. Setlist already took my money weeks ago and I have had no communication about what is happening with my order. I got one automated email reply that essentially said don't email us because you're taking time out of us being able to process orders. And then nothing else when I requested a refund. To receive this reply here on Trustpilot is not a good look. Setlist might not be sure what happened but it is their job to figure it out. And for the record, money being taken and having no product to show for it and no communication on the matter is in fact, being out of pocket.

My item arrived damaged due to being poorly packaged. 5 emails and 2 social media messages later setlist did not respond at all and I ended up having to get a chargeback through my bank.

Ordered nearly a month before as they offered guaranteed delivery for christmas. Pathetic customer ato message basically says don't bother us as it stops us working!! Poor response also followed giving no clue as to delivery. 11am Xmas eve so doesn't look like order will arrive. Avoid this company, I always support small businesses but not when run by clueless people.

I haven't had any tracker or email from you telling me it's coming so let's see, either way I'll post again !!!

You have already stated its coming so let's see if thats true or not

Strange last part of your reply! If you have the tracking on the parcel why not share it with me ?

So how come you haven't fixed it if you have my details? Why do I need to chase you so much, it's your company and your responsibility. How come you haven't contacted me by email as previously correspondence, how come you have have so many postage problems?

You have my details and email address already, just use them fir god sake. You said the parcel was with the courier and you had checked the tracking!!!!! Get your story straight eh!!! Please arrange an immediate refund after christmas as they clearly haven't been sent yet . You have all my payment details, address and email address. It's time fir us both to start enjoying christmas. All the best !!

Placed an order on 04/12/24. Got a confirmation email and nothing since. View order link in email does not work. This was for a birthday present and that has now passed so was hoping it would arrive for Christmas but doesn’t look likely to now. The website also appears not to be working correctly. Very disappointing.

Haven't had my order, which was placed in November. No communication and website and tracking down! Anyone know how to contact this company and what is going on.

Placed an order on the 31st of October. Had an email on November 25th saying it had been dispatched and it gave a tracking number. Still haven't received anything, and the tracking info hasn't updated yet. I have asked for a refund which they have said they would sort out. I would rate them lower than 1 star if I could to be honest.

poor. haven't received . ordered 19 November

Ordered a mug as a Christmas present three weeks ago, it's yet to arrive, no response to my latest email and no chance of using their website. Avoid like the plague