The website was extremely informative. It gave an in depth description of every product and I was therefore able to order the item best suited for my needs. I was also very impressed by the after sal... See more
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See what reviewers are saying
A great machine at a bargain price, plus free extras that were actually really good (the huge sewing threads box was fantastic, I was expecting tiny spools but they're huge!). Fast delivery, well pack... See more
We have purchased many machines from Sewing Machines Direct over the years and have never been disappointed. It is the only place we will buy from. Excellent quality, very fast and efficient delivery... See more
Excellent machine very good value for the features that I wanted which until I looked on this site, was only available on machines out of my price range. Very happy with the machine, the price an... See more
Company details
- Sewing Machine Store
- Appliance Store
- Electronics Store
- Hobby Store
- Sewing Machine Repair Service
- Sewing Shop
Information provided by various external sources
Sewing Machines Direct (SMD) is a family-run business that has supplied sewing machines and associated products since 1960. We specialise in supplying sewing machines, overlockers, embellishers, embroidery machines, sewing/embroidery machines, steam presses, roller presses and various sewing accessories. We are aware that in today's increasingly competitive environment, it is important that we continue to focus our efforts in maintaining the first class customer service that we try to provide. Feedback lets us know what we are doing well and also what we can do better. Receiving feedback from customers and also by the amount of repeat and recommended business we receive, we feel that we are going some way to achieving our goals and that our efforts are being recognised and appreciated.
First class customer service is our number 1 priority.
Written by the company
Contact info
Miners Road, Llay Industrial Estate, LL12 0PJ, Wrexham
- 01978851235
- info@sewingmachines.co.uk
- sewingmachines.co.uk
4.9
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fantastic experience
The order process was easy and the sewing machine was delivered quickly.
The price was very competitive and was the best price I had seen.
Also a lovely reply by email for a query that I had made.
July 18, 2026
Great customer service
Great customer service, unfortunately the machine we bought was too complicated for us. After contacting the team we send back the machine and received a full refund.
June 3, 2026
5 Star experience
Brilliant service, speedy dispatch of new sewing machine, Thank you.
July 19, 2026
All went well from start to delivery.
July 18, 2026
Fast efficient service
July 17, 2026
Very easy to order and great service.
Very easy to order and great service.
Fast delivery
July 17, 2026
Very helpful & Speedy deivery
July 17, 2026
Great customer service
Great customer service. Very prompt replies and very helpful support and response.
June 26, 2026
Good website and very fast delivery
Good website and very fast delivery. Would buy from seeing machines direct again
June 26, 2026
Very helpful and knowledgeable
Very helpful and knowledgeable, fast delivery, all packaged very well, have used the company before and highly recommend using.
July 16, 2026
Prompt efficient service
Ordered a couple of reels of embroidery thread, arrived promptly. Goods as described very reasonably priced. Will be ordering again from them.
July 12, 2026
Great Service
I phoned to check delivery time of Husqvarna H Viking E20. The assistant I spoke with was knowledgeable and helpful. My sewing machine arrived the next day and was very well packaged. I’m very happy with the service I received.
June 24, 2026
The gentleman i spoke to was very…
The gentleman i spoke to was very helpful and understanding
July 14, 2026
Thank you so much quick service…
Thank you so much quick service delivered on time great service
July 13, 2026
A slight problem was resolved quickly…
A slight problem was resolved quickly and personally. Very impressed with standard of customer service. They obviously prioritise the customer.
July 13, 2026
Super quick delivery of my order
Super quick delivery of my order. As always everything is perfect.
July 12, 2026
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