What excellent service both from the manufacturer and supplier. We ordered our mattress on Wednesday afternoon, were up in the Highlands of Scotland and when they said we’ll deliver by Friday we thoug... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was an unfortunate delay but the efficient sytem gives updates on expected time, amount of prior deliveries and map tracking. The guys rang to advise they were nearby and very polite. They bough... See more
Company replied
Communaction was excellent. Delivered on time and driver called to give us a ETA out with the live tracker that's given to you. Also had to post a note with an alternative number which was updated a... See more
Company replied
Great Communication from SGK . Message/texts & e mails to confirm delivery day and time . 40mins before delivery had a phone call to say on the way! Great service. You have time to put a messa... See more
Company replied
Company details
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping Company
- Shipping Service
- Storage Facility
Written by the company
We are a Bespoke Two Man Delivery Service that serve anywhere in the UK. We collect free of charge in most regions of the UK. We pride in feedback off our customers, retailers , outlets and people in their homes.
Contact info
United Kingdom
- 01902 962575
- info@sgkdistribution.co.uk
- sgkdistribution.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delived within the time specified
Delived within the time specified. Very helpful delivery staff and unloaded item with care.
July 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Alan Barrell,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
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Didn't take away the old mattress and…
Didn't take away the old mattress and left tge mattresses for my wee daughter to open.Extremely heavy and all the boxes and packaging left for me to deal with.
July 17, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Mazza,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you were disappointed with your delivery experience.
Regarding the packaging, we do not provide a packaging removal service for deliveries on behalf of this supplier, as this is not included in the service agreed with them. We appreciate that this may have been inconvenient, but our team followed the service requirements provided by the retailer.
We're also sorry to hear about your concerns regarding the mattress removal. If this service was expected as part of your order, we'd recommend contacting your retailer to confirm what services were included. We will also pass your comments on to the delivery team for review.
Thank you again for your feedback.
Many Thanks,
The SGK Team
Excellent delivery service
Delivery came on time! Young chap carried the mattress up the stairs for me, excellent service!
July 17, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Josh Stone,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent service
Excellent service - up to date information on line text and calls until delivery. Very helpful people :-)
July 17, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Harrison Green,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Arrived on time quoted ,,very nice…
Arrived on time quoted ,,very nice pleasant men ,,many thanks
July 17, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Carol Jones,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
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Absolutely useless
Rescheduled multiple times, impossible to pin down to a date and time despite repeated calls. Ended up going through seller in the end to force them to deliver. Whole operation comes across as hugely incompetent. Over 2 weeks to deliver an item. Avoid at all costs
July 17, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear John Wyatt,
We're very sorry to hear about your experience. We sincerely apologise for the delays, the repeated rescheduling, and the frustration this caused. We understand how disappointing this must have been, and we're sorry that we didn't provide the level of service you expected.
Many Thanks,
The SGK Team
While delivery on tine, team attitude leaves a lot to be desired
Information about the delivery timing was good and accurate. The goods were received during the expected time range. I had paid for the main item (roll of vinyl flooring) to be carried to the point of use on the first floor, and this was done. Putting it in the place I had made for it took a few tries but in the end, we got there (it was obvious where it should go but common sense didn’t appear to be a feature of the delivery team). As there were other smaller items, I opened a box that was handed to me which to my surprise drew strange looks from the delivery team. I am sorry but if I am going to sign for a completed delivery then I want to check the goods first! There was an lightweight item that was too large for the box, and the delivery team grudgingly looked for it when I told them it was missing. Thankfully it was easy to find and I was able to sign for the delivery. As a customer-facing business, I would suggest a change in attitude from the delivery team because I wouldn’t want to use this service again because of their poor manners.
July 17, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Frederique Guesdon,
We're very sorry to hear that your delivery experience fell short of your expectations. We sincerely apologise for the attitude of our delivery team and for the frustration caused when checking your order and locating the missing item. We appreciate your feedback and will use it to help improve the service we provide. Thank you for taking the time to share your experience.
Many Thanks,
The SGK Team
guys turned up on time got on with it…
guys turned up on time got on with it and job looks great thanks.
July 17, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Paul Mussa,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Good communication delivery on time
July 17, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Patrick Hancock,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
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I bought a pergola from Hygge - SGK delivered & installed
I bought a pergola from Hygge, who use SGK Distribution as their delivery and installation partner.
From the moment my order was ready, SGK were excellent. They contacted me by phone, text and email to arrange a convenient delivery and installation date, offered a choice of three-hour delivery windows, and arrived exactly when they said they would.
The installation team were friendly, professional and clearly very experienced with the product. They completed the installation in under three hours, took care throughout, and left everything clean and tidy afterwards.
The whole experience with SGK was smooth, efficient and reassuring. Based on my experience, Hygge could learn a great deal from SGK when it comes to customer communication and customer service. I would happily recommend SGK.
July 17, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Dave Harper,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
First order from this Company
First order from this Company. Kept informed throughout of delivery time etc. Came within 4 days. Delivery guys were amazing and put item in place for me. Highly recommend this company. Many thanks. Jill Mortimer.
July 17, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Jill Mortimer,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Great experience with my delivery
Great experience with my delivery. My circumstances did not allow the delivery, but they were professional in working with my available time.
July 16, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Tunde Ajala,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Nice delivery from SGK Distribution Ltd
Very satisfied with the work done. Delivered on time and handled with care.
July 16, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Jose Silva,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
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Poor customer service
They called 7 mins before the 1 hour delivery window. I explained that I'm going to be on an online meeting during that time. He kept repeating himself and so did I. Then he said send a text and they can leave it outside my door. I agreed and sent the text. 25mins into my meeting they call again and disrupt my meeting. I cut the call. On my way out, I notice the mattress and pillow left on the side street with package damaged. Total disregard for the goods and lack of customer care.
July 16, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Andrew J,
We’re very sorry to hear about your experience and apologise for the inconvenience and frustration caused. We understand how disruptive it must have been to receive repeated calls during an important online meeting, and we’re sorry that your delivery instructions were not followed as expected.
We’re also concerned to hear that your mattress and pillow were left in an unsuitable location and that the packaging was damaged. This is not the level of care we expect when handling and delivering our customers’ orders.
We will be looking into what happened with the delivery team and reviewing the details of your feedback to help ensure this type of situation is addressed and does not happen again. Thank you for bringing this to our attention.
Many Thanks,
The SGK Team
Excellent communication and quick…
Excellent communication and quick timely delivery, with a reasonable delivery slot. Many thanks!
July 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Lydia,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Sofa delivery
Arrived on time, great service, nice polite guys, 100% from me.
July 16, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Stephen Byng,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Mattress delivery
Every thing was great the drivers where very helpful and the company kept in touch re delivery time could not do anything better.
July 16, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Michael Graham Rhodes,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
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Reply from SGK Distribution Ltd
Dear Rebecca Hodgson,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Good communication.
Called 3 times in total, keeping me updated on arrival time, then arrived exactly when they said they would.
July 16, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear James MacQueen,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Amazing!!
Well what can I say. They were amazing!
I must have been the most difficult customer. They have bent over backwards to get my delivery to me. All the issues were down to me. They kept in touch via their messaging and even rang me to confirm delivery time. 1000% brilliant. Delivered to my requested room by a really kind, polite gentleman. Thank you. I’m also delighted with my purchase.
July 16, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear J Wason,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
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