Shapedly Reviews 2,513

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their quality and how well they fit, often highlighting the comfort and support provided. Many people appreciate the variety of styles and sizes available, making it easy to find suitable items. The user experience, from browsing to placing an order, is frequently described as easy and straightforward. However, some customers expressed dissatisfaction with their orders, citing issues with receiving incorrect items or products that did not match the advertised descriptions. A few other people also felt that the sizing was inaccurate, leading to items being too small, and some experienced difficulties with customer service regarding these issues.

What people talk about most

Product

Customers consistently express disappointment with the product. Many reviewers report receiving incorrect... See more

Quality

Reviewers highlight positive aspects of quality. Customers appreciate the comfort and fit of some bras, with... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as receiving wrong items,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of navigation, detailed... See more

Price

Customers had ambiguous experiences with price. Many reviewers expressed strong dissatisfaction, feeling... See more

Based on these reviews

Rated 5 out of 5 stars

I can't give you my experience being I just ordered the product on 1/24/26 for the first time but we'll see after I try it, than you'll get an honest answer.

Rated 5 out of 5 stars

Shapedly has items I can actually choose my correct size & if I don't I can always exchange. Simply great prices I definitely had to try, can't wait to see how it looks on me and give another review a... See more

Rated 5 out of 5 stars

I bought the Shapedly bra without much expectation as the price was amazingly low. I was very pleased with the result. My boobs look great and are well supported.

Rated 5 out of 5 stars

I had a wonderful experience. The customer service was a one. I am very happy with my purchases and and looking forward to the new ones to arrive



Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nothing like the video and pics of bras

The product fits nothing like advertising, I measured as per site's guide. Terrible bras, no separation, just squashed my breasts, flimsy material.

I'm 72 wanted a comfy bra with support and no more wires. Just wanted my money back. I've sent them back anyway, no use to me. They can sell them off again, and will have double the money.

WELL DONE SHAPEDLY, taken money off a pensioner. You reap what you sow. I've learnt now to read reviews. Thanks for the media lesson

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Shipping and Tracking at Shapedly is a joke

I love their bras but placed an order over a month ago and still have not received it. Their shipper is a joke and their Customer Service is worthless. Still can’t get a straight answer on where the order is or when I will get it. Do not buy their bras.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted

Absolutely disgusted. I ordered my correct size they were miles too small. I contacted them and can only return defected goods. Offered to ship more to me at my cost. No thanks. Im not wasting even more money. DO NOT BUY.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

I have been trying for several weeks…

I have been trying for several weeks now to resolve an issue I have with the bras I received. 1st off, I received XL bras when I needed 3X sized bras, needless to say they don’t fit. I have contacted them no less than a dozen times, and each time someone manages to email me back, they end up ghosting me when I explain the issue. I’ve got emails from Lou, Lisa and Gabriel, and not one of them has followed thru with making this right. I have even offered to send them back at my expense, and to pay 39.95 to have the correct size reshipped…..but nothing. Good luck if you purchase from these people and end up having an issue…cause you’re just out of luck. Very disappointed in their customer service. Buyers Beware

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Return policy is deceptive at BEST

Return policy is deceptive at BEST. The website states that they have an easy 60 day return policy but when you contact them to initiate a return, they say that they ONLY accept damaged items as a return and your order isn't eligible because it was on sale, anyway. Definitely scammy and NOT BBB accredited!

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from Shapedly

Do not buy from Shapedly! The sizing chart is way off course. The bras I bought are way too teeny tiny and I have no confidence in ordering another size because they weren’t just a little bit small, they were a LOT too small, so how could I “guess” what size to reorder? Their customer service has been terrible, they refuse to offer a refund despite the policy on their website, they are only offering exchange but want me to pay a reshipping fee to reorder a new size which clearly isn’t a solution. I asked if I could liaise with a supervisor and since that request they have ceased all correspondence and won’t answer any more of my emails. Terrible! I even sent photos of my existing bras compared to the Shapedly bras to illustrate my situation and request their understanding. I can’t think I’m the only one to have a negative experience, so I suspect Shapedly deletes negative reviews. I fully expect this review to be deleted too, and if they do, I will just keep reposting it over and over. If it’s too good to be true, it most surely is. Lesson learned, I will never buy from this company again, and nor should you. Now I am stuck with 3 bras that don’t fit, I can’t get a refund, I can’t get an exchange.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

I need a different size this brand runs…

I need a different size this brand runs large on me. The site says 60 day exchange policy. Customer service said that is not their policy even though it’s explicitly stated on their website. The service agent said no exchanges only $9.99 for a new bra.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

The Shapedly website is deceptive and…

The Shapedly website is deceptive and misleading in a number of ways. The XL bras that I received were advertised as fitting up to a DDD size, whereas the received packages state A-C cup. The internal padding is small a forms a weird figure 8 that is not visible in the website photos. They do not have the wide underarm wings as on the website either. In fact, received bras are completely different Inferior, skimpy products that offer no support for larger breasts

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Will not refund

I ordered 2 bras. They did not fit. I wanted a refund but they refused to give me one. The quality was terrible. So disappointed as they cost $70 and I feel ripped off! Do not order from this company it is a scam!

March 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look