SHEIN Reviews 

I placed order over week ago and not had any updates on my delivery.
.y delivery number is JJD0002251771161270 this delivery number . I had no updates and don't no when will arrive. It keeps at international warehouse they delaying delivery and don't no why . I tried them first time and now regretting it and not order from agai

I have ordered from shein for years with no issues. Slow delivery times(to be expected) and fast reliability returns. Recently the returns process has been awful. Last 3 orders in a row Shein has tried withholding money. First they claimed there were white marks on clothing (was not), next order they said an incorrect item was sent (impossible) and current order is under dispute. Returns process appears to be deteriorating and company is lying in order to scam people out of money. Would be very wary as they appear to be chancers at scamming people out of money!!!

I love Shein the clothes I've ordered its only been the odd occasion I havent liked the dress, sizing is always accurate for me, good quality and good pricing. Yeah delivery can take a while sometimes but its never late and if I do have a problem with my order the customer service of shein is amazing, they sort the issue out straight away.

I swear by shein and my favioute.

The items I ordered were delivered quicker than I expected but delivery was later than expected however I was kept updated on delivery time. The sizing is not consistent. One top was a better fit however it looked nothing like the picture, very cheap and tacky but I suppose you get what you pay for. The other top, same size, was too tight and smelled awful. Won’t be purchasing again from SHEIN 😢

I ordered two same dress in two different sizes and they have send me only one but charged me for two.I won't use them again.

If I could leave zero stars I would .

Have shopped with Shein for years with no problems .

Made an order 13/6 , it was split into two parcels .

On the 16/6 I received parcel two which has 3 items inside . One of which I need to return but cannot as the order has not been fulfilled and the month portal is almost up .

Parcel one never made it past customs .
I contacted Shein and was told parcel was late and would arrive 22-25/6.

It never arrived so I contacted them again .
They requested that I wait until 02/07 and they would refund .

On arrival of that date they then began to ignore all contact which left me no choice but to open a dispute with clear pay , a third party payment company .

BIG mistake .

Shein are using the proof of delivery of parcel two as proof of delivery of parcel one and although I have indisputable proof / evidence the shipment was split into two parcels , clearpay have already sided with rip off Shein .

I am now on my second dispute with clearpay and I am not hopeful as these third party companies do not ever side with the customer even with evidence .

The amount in question is £120 .

The thing is , if they had just refunded I would have reordered exactly the same things .

They are ripping me off and i think they know third party financial providers never side with the customer.

I would not recommend you use shein full stop , if you want to risk it , make sure you pay directly via your bank or credit card so you can grab that money back from them as clearpay is essentially a loan company enabling people to spread the costs of payment over 4 payments .

Shein - you are despicable and duplicitous .

As a side note, Shein will not allow me to speak to them because I opened a case with clearpay .

Avoid clearpay also !

I don’t have a lot of money and that parcel was items for my daughter , in the middle of austerity overseas companies revel in fraudulent financial transactions.

** EDIT**

Shein have emailed me to say they are not prepared to speak to me to find a solution unless I close the case with clearpay .
Then they want me to wait another 15 days before considering my query .
It is now 8/7 and my order was placed 13/6 , another 15 days of working is 3 weeks taking the total time of not being refunded to approximately 6 weeks assuming they refunded at all .

This edit is in response to their reply to this review displaying that they are using black mailing tactics by way of refusing to engage unless I remove my complaint with clearpay which is also not moving forward.

So to clarify - AVOID GIVING SHEIN ANY MONEY.

I carnt seem to get to grips with the size. I have purchases the same size but each item fites differently. I have had problems with descriptions been different to what i recieved. For eg colour and length. Customer service and returnes is not good so for me im Avoiding in future too much like hard work.

Been a good customer of SHEIN for years , be careful when returning unworn bikinis or underwear. I kept the sanitary stickers intact and they removed them and refused refunds!!! Be warned!!!

I must express my disappointment that I continue to receive the same generic responses without any actual progress.
I have now been waiting for weeks while repeatedly being told that my case is "under investigation" or that I should wait another 3 business days. Despite these repeated promises, no resolution has been provided.
I would like to remind you that:
Evri has already confirmed that my parcel was lost.
I have official refund confirmation emails issued by SHEIN, yet I have never received the refund.
Different customer service representatives have provided contradictory information regarding my case.
I specifically requested that another representative handle my complaint instead of Gemma, yet my case continues to be handled by the same person.
I have provided all requested information and cooperated fully throughout this process.
At this stage, this is no longer simply a refund issue. It has become a matter of repeated misinformation, poor complaint handling, and unnecessary delays despite clear evidence supporting my claim.
I respectfully request a final written resolution within a reasonable timeframe. If this matter continues without a proper resolution, I will have no option but to escalate it to the relevant consumer protection authorities and any other appropriate regulatory bodies, supported by the complete record of emails, refund confirmations, courier confirmation, and all communications regarding this case.
I sincerely hope this will not be necessary and that SHEIN will resolve this matter promptly.

This company just responded to my review just for viewers to see. I’ve been back and forth with them for a month. I gave them proof of what happened and they still won’t fix the problem. Please don’t believe that they are sincere in fixing a problem that is their fault/responsibilty.

I wouldn’t put any stars at all . Avoid at all cost . Returns policy and trying to use website is designed to delay you so you can’t send back items . Appalling.

Got sent a bikini without the hygiene sticker attached properly then when I returned it in the same state they took £4.20 off my order. Disgusting. Give me my money back. Also some items in my order such bad quality and not cheap.

For 9 days I have asked Shein where is my item. For 9 days they have ignored me. They have my money and my item. How can I get my money back?

Just when you think Shein can’t get any worse they’ll deal the ultimate trump card! My 15yr daughter ordered a pair of boots for a concert & what can only be described as a bag of rubbish!
The smell hit us through the unopened bag & what we found was a heavily worn very smelly pair of boots, in all my years on this planet I’ve never in my life received a brand new pair of boots like it.
The smell , the dirt, the worn appearance…..shein response could you send them back for a full refund, errrrr No! They’re in the bin
* Do shein have quality control
* Do shein have customer return process or can anyone return any old crap
* How have shein sent these out as a new item
* shein think this is an oversight 😲
I could go on & on!
Needless to say we now have a shein ban in our house
Make your own judgement from the picture

my parcel arrived ripped open with multiple items missing, I then got an email
Back to say they can confirm that no
Items are missing!! How can you tell me no items are missing when they are!? Absolutely appalling customer services, refusing to send me the missing items or refund me. THIEVES!!

This company is fraud .. they sidnt delivered my pakage and mark it to b delivered and when i reach there customer service they first ask me to give proof that u have not recieved parcel when i try to submit evidence they flagged my account and said that ur pakage is delivered we cany do any thing

And i got reply but no email recieved regarding this all old emails there i think they just reply same answer to every customer on trustpilot but dont resolve issue.. same is there customer service do they never resolve issue

Quick delivery, good service

Returned item and will not refund! saying the hygiene strip was removed but definitely was not by be. I didn’t like the material so did not try it on it was either sent like that’s or they are just trying it on the scammers. This is not the first time this has happened and other people are having the same issue.

I really wish I had not purchased from SHEIN. I returned two items they sent me an InPost ticket so I followed the process still waiting for a refund and it’s July. InPost cannot verify me because I don’t have the correct details and Shein won’t speak to me because I can’t verify something either I’m not really quite sure what I’m supposed to verify when I’ve given them every single detail I can possibly give them. It’s very very irritating and it is a complete nightmare to get to the customer service because it’s all bots and when you do get to an agent, they don’t really give you a clear answer.

DEFINITION OF SCAMMERS!!!!!!!
Ordered swimwear, sent them back with the hygiene label ATTACHED, shein removed the labels and told me they won’t refund me as the items didn’t have the labels. REFUSED A REDUND AS THE ITEMS WERE “DAMAGED”. Leave reviews on here and they reply saying they will look into it, I complete the email and they don’t reply. ABSOLUTE SCAMMERS!!!!!!!!!!!!!!!!!! DO NOT BUY FROM HERE!!!!!!!!!!

EDIT** THEY STATE THEY RESPOND WITH A RESOLUTION BUT THEY DO NOT.