Free shipping. Free ring sizer. Cheap replicas with the cost credited to the account (which makes the replica free) when you purchase the real version. Easy to use website, and good quality jewell... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all the customer service is excellent! They are kind, understanding, professional, and friendly. The ring is ordered is just as pictured and even more beautiful than I expected. The process o... See more
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I had great experience with She Said Yes. All jewelry custom made arrived as ordered. I ordered several items and each one looks beautiful, great work, nice colours and I’m very happy. After I mad... See more
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So much fun to shop around and look for a ring for your special day and this site has made it exciting and easy to use. Of course I had to pick like five different things but process of elimination. O... See more
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Company details
Written by the company
She Said Yes is a jewelry brand built on a double promise: love for each other and care for the planet. We specialize in engagement rings crafted with lab‑grown diamonds and 100% recycled gold. Every piece is conflict‑free, fully traceable, and ethically made. We believe a true commitment should not only shine on your finger but also help protect the world we share. From design to delivery, we walk with you through every meaningful moment. Because your “yes” deserves a symbol that is as responsible as it is beautiful.
Contact info
United States
- 1-888-300-2383
- service@shesaidyes.com
- shesaidyes.com
4.7
Excellent
979 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great place to order from
February 23, 2026
Unprompted review
Reply from SHE SAID YES
Thank you so much for your kind words! We're delighted to hear you had a great experience with us. It's an honor to be part of your jewelry journey, and we hope to serve you again in the future.
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Great choices and nice jewelry
Great choices and nice jewelry. Plus custom options.
February 19, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your wonderful feedback! We're thrilled you love our jewelry and appreciate the variety of choices—including our custom designs. It's always a pleasure helping customers find (or create!) the perfect piece. We hope to assist you again soon!
Complete disappointment
My husband got me a ring i though was absolutely beautiful, its heart cut and just gorgeous. After having it 6 months it tarnished so I sent it back and not long after that returning tarnished again only for them to say basically sorry for my loss. ITS my engagement ring. Supposed to be the happiest moment of my life! When I emailed them a second time they basically said I was a few months out my warranty and offered me a coupon for the next time. No offense I've seen better rings out a cracker jack box
February 18, 2026
Unprompted review
Reply from SHE SAID YES
We sincerely regret to hear about your experience with your ring, especially as it holds such sentimental value as your engagement ring. We understand how disappointing this must be, and we’d like to help resolve the situation for you.
First, we’ve tried searching our records using your name but couldn’t locate your order. To assist you better, we’ve requested your order details through Trustpilot—please check your messages there or reply with your order number so we can investigate further.
Regarding the tarnishing issue, based on your description, we believe your ring is likely made of white gold (K gold). White gold naturally contains alloys that may cause slight yellowing over time, which is why it’s typically plated with rhodium for a bright, silvery finish. Rhodium plating can wear off with daily wear (faster for some depending on lifestyle, like exposure to chemicals or frequent handwashing). While this isn’t a quality defect, we recommend re-plating every 6–12 months to maintain the ring’s luster.
Since your warranty has expired, we’d normally charge a small fee for re-plating, To proceed, please provide your order number or reply to our email, and we’ll arrange next steps promptly. We truly value your satisfaction and hope to restore your ring—and your confidence in us.
I love
I love, love LOVE this place!!
My rings have all been so beautiful!!
Thank you so much!!
February 18, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your kind words! We're absolutely thrilled that you love your rings and your experience with us. Crafting beautiful pieces for amazing customers like you is why we do what we do. Thank you for trusting us with your jewelry journey—we can't wait to create even more sparkle for you in the future
This website has made buying a ring so…
This website has made buying a ring so easy and I love it
February 17, 2026
Unprompted review
Reply from SHE SAID YES
We're so pleased to hear that you found the ring selection process straightforward and enjoyable. Providing a seamless experience is important to us, and your feedback is greatly appreciated. It's our pleasure to assist you, and we look forward to helping you with any future jewelry needs
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So excited I was able to get the 50%…
So excited I was able to get the 50% off sample sale. They originally had 35% off. Saved so much money, can’t wait to see it in person.
February 17, 2026
Unprompted review
Reply from SHE SAID YES
We're so glad you're excited about your new ring! It's our pleasure to offer exceptional value while maintaining the quality and craftsmanship we're known for. We can't wait for you to see it in person and hope it brings you joy for years to come. Thank you for choosing us for your special piece.
This ring is more beautiful than I expected
First of all the customer service is excellent! They are kind, understanding, professional, and friendly. The ring is ordered is just as pictured and even more beautiful than I expected. The process of ordering is even more fun because you are able to customize your jewelry. The color of my stone is exactly what I wanted, it is rich ,deep, sparkling, and vibrant. Now I must have the necklace to match. I will be ordering again for sure.
February 7, 2026
Unprompted review
Reply from SHE SAID YES
Thank you so much for your heartfelt review—it truly means the world to us! We're absolutely delighted that your ring exceeded your expectations and that you love the rich color and sparkle of your stone. Crafting pieces that bring joy is why we do what we do, and our team takes such pride in providing a seamless, personalized experience.
It's an honor to know you're already planning your next piece—we can't wait to help you create the perfect matching piece! Your trust in us is deeply appreciated, and we'll continue striving to make every interaction as special as this one.
Absolutely beautiful pieces for great…
Absolutely beautiful pieces for great prices! Thank you for making a last minute birthday gift purchase available and easy!
February 13, 2026
Unprompted review
Reply from SHE SAID YES
Thank you so much for your wonderful review! We’re delighted to hear that you loved your purchase and that we could make your last-minute birthday gift both easy and special. Providing beautiful, high-quality pieces at great prices is our passion, and we truly appreciate your trust in us. It was our pleasure to be part of your celebration, and we hope to serve you again in the future! If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Great experience
Great experience! Eased my wedding band shopping stress. A lot of great reviews! Can’t wait to get mine , reasonable prices
February 12, 2026
Unprompted review
Reply from SHE SAID YES
Thank you so much for your kind words! We're truly honored to have been part of such a special moment in your life. It's wonderful to hear that our reputation for great reviews and reasonable prices lived up to your expectations. We can't wait for you to receive your piece and hope it brings you joy for years to come.
Wishing you all the happiness in this exciting new chapter. If there's ever anything else we can assist you with, please don't hesitate to reach out!
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Reply from SHE SAID YES
Thank you for your kind words! We're thrilled you love the beauty of your piece—it's an honor to be part of your special moments. Wishing you endless joy every time you wear it!
Easy peasy!
February 9, 2026
Unprompted review
quality is on point
I ordered before and the quality is on point for the price, also very good presentation,i could not be happier,the shipping is fast and secure
February 7, 2026
Unprompted review
Reply from SHE SAID YES
Thank you so much for your kind review! We're delighted to hear the quality is on point for the price, that you love the beautiful presentation, and that your order arrived quickly and securely. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your experience. We hope you'll enjoy your jewelry for many years to come!
Easy web navigation
February 7, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your kind review and for highlighting our easy web navigation—we're so pleased to hear you had a smooth and enjoyable shopping experience. We always strive to make our website intuitive and user-friendly, and your feedback means a great deal to us. We hope you love your jewelry, and we look forward to welcoming you back soon.
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Very easy to use
February 6, 2026
Unprompted review
Reply from SHE SAID YES
Thank you so much for your positive review! We're thrilled to hear our website is very easy to use and that you enjoyed a smooth and pleasant shopping experience. We truly appreciate you taking the time to share your feedback with us.
beautiful quality jewelry
Found beautiful quality jewelry. My favorite part is that I can customize it exactly how I want it. Love everything about this site!
February 5, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your wonderful review! We're thrilled to hear you found beautiful, high-quality jewelry on our site. It's especially gratifying to know you appreciate our customization options - we believe that personalization adds a special touch to every piece. We're delighted that you love everything about our site. Thank you again for choosing us for your jewelry needs!
Cheap costume jewelry
Found this site and saw some ring styles I loved online. Ordered one. When it was received I was in shock. I knew I wasn’t getting any “high quality fine jewelry” based on the price, but the ring has no weight to it and feels like something you could buy at Claire’s for $15. Exchanged it for a different one and had the same experience when I received the second one. I foolishly tried one last time and am now stuck with two rings that I would be embarrassed to wear in public. The pictures on the site do not accurately represent what you will receive, please check the many negative reviews available before you buy from this company. I would post photos, but see nowhere to do that here on trustpilot.
October 4, 2025
Unprompted review
Reply from SHE SAID YES
We sincerely appreciate your feedback and want to clarify the situation to ensure transparency for both you and future customers.
Our records indicate that in August, you ordered a Replica Ring from our "Try at Home" program. These replicas are made from alloy and simulated stones, designed solely to help customers test style, fit, and sizing before committing to a fine jewelry purchase. Importantly:
Replica rings are free—the full amount is refunded upon shipment.
They are not intended for daily wear and are marked as such in product descriptions.
In October, you used the refunded store credit to purchase a fine jewelry ring (not the same design as your replica). This order was successfully delivered on October 15th, and as per our policy, you had 30 days to return it if unsatisfied. Unfortunately, your request for a return came on February 4th, well beyond this window.
While we’re unable to process a refund now, we’d still like to help. Please contact our team directly, and we’ll explore alternative solutions.
We regret any confusion and encourage all customers to review product details (including our Replica vs. Fine Jewelry distinctions) before purchasing. Thank you for giving us a chance to address your concerns.
Very disappointed with my experience
Very disappointed with my experience. I paid £960 for a ring that I never received. The parcel was released without ID being checked, and the Post Office confirmed this in writing. Despite this, the company refused to issue a full refund and instead asked me to pay 50% for a replacement.
I have had to chase this multiple times, visit the Post Office twice, and now open a bank dispute to get my money back. Poor customer service and poor responsibility for delivery issues. I would not recommend.
February 5, 2026
Unprompted review
Reply from SHE SAID YES
We sincerely apologize for the frustration this situation has caused. We understand how disappointing it must be to pay for an item you never received, especially after providing written confirmation from the Post Office that the parcel was released without proper ID verification.
While we fully believe you did not receive your order, our fraud prevention policy requires a police report reference number to process refunds or replacements in cases where a parcel has been collected but cannot be verified. This is a standard procedure to protect both our customers and our business.
To resolve this quickly:
A police report can usually be filed online or by phone in minutes.
Once received, we will immediately issue a full refund or send a free replacement—your choice.
We regret that this additional step is necessary, but it ensures a fair and secure resolution for all parties. Our team is happy to assist if you need.
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Finally, a birthstone ring!!
I enjoyed choosing stones and settings....and I've wanted a birthstone ring for a few years!
February 4, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your enthusiastic review! We're delighted you found the perfect ring after searching for years. It's wonderful to hear you enjoyed our customization process, selecting both stones and settings. We hope your new ring brings you joy every time you wear it. If you have any questions about your purchase, please don't hesitate to contact our customer service team. Thank you for choosing us for this special purchase!
Reply from SHE SAID YES
Thank you for your positive feedback. We're glad you had a good experience with us and appreciate your support.
Amazing and easy
February 3, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your positive feedback. We're thrilled to hear that you found our service amazing and easy. At SHE.SAID.YES, we strive to make the process of selecting and purchasing fine jewelry as smooth and enjoyable as possible. Your feedback is greatly appreciated, and we're glad we could meet your expectations. We hope you'll think of us for your future jewelry needs.
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