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Rated 5 out of 5 stars

Used the resume builder before my coaching session and it was a smart order to do things in. The builder got my CV into decent shape so we could spend the session on what roles to go for, how to prep... See more

Rated 5 out of 5 stars

This is part coaching, part therapy. It gave me confidence and guidance and i feel like i have a confidence. I also am unable to share my challenges to friends because they are all working and don't q... See more

Rated 5 out of 5 stars

My coach picked up on things about my CV that I genuinely couldn't see myself, mostly around the language I was using. I'd been writing job descriptions instead of talking about impact. Once she point... See more

Company replied

Rated 1 out of 5 stars

They charge in usd and don't even mention clearly anywhere that the customers are being charged in usd. When talking with customer service they will give you hard time as well that everything is non r... See more

Company replied

Company details

  1. Career Guidance Service
  2. Career Coach

Written by the company

Get professional support & land your dream job effortlessly with Shift! We’re here to make your job search journey easier and more effective. With our powerful tools and expert guidance, you'll stand out, land interviews, and reach the career you’ve always wanted.


Contact info

3.6

Average

TrustScore 3.5 out of 5

51 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Not reliable

It was confusing. When i was choosing plan it states i will get coach support resume support but instead after getting it way change i explain i need help in getting a job not which career to choose and all also when i click on chat button to chat with an expert no one responding and seems like a scam.

September 4, 2025
Unprompted review
Shift logo

Reply from Shift

Hi! Thank you for sharing your feedback. I’m really sorry for the confusion and the frustration this has caused. Our intention is to provide clear support with job search, including resume help and guidance from our coaches.

We’d like to make this right and ensure you get the support you need. Please reach out to us via contact@shift.careers.

We truly appreciate your patience and the chance to improve your experience.

Best regards,
The SHIFT team

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Rated 1 out of 5 stars

Worthless product with a semi-predatory…

Worthless product with a semi-predatory UX - generic advice, no actual job listings, no obvious way to cancel in the app, and their customer service is barely there. When they didn’t respond for several days, I had to block my credit card so that they wouldn’t charge me.

June 8, 2025
Unprompted review
Shift logo

Reply from Shift

Hi Megan,
I’m really sorry to hear about your experience - this is absolutely not how we want anyone to feel when using Shift.

Our goal is to provide real, practical support for job seekers. While we don’t post job listings, we focus on helping users build a job search strategy, improve their applications, and navigate the hiring process with expert support - but we understand that’s not what you were expecting.

We also take concerns about cancellation and support delays seriously. We’re currently reviewing your case to make sure nothing gets overlooked.

Thanks again for helping us get better.

Best regards,
The SHIFT team

Rated 4 out of 5 stars

Thank you

The career test helped me reflect on my strengths, though some of the suggestions felt a bit too broad.

May 13, 2025
Shift logo

Reply from Shift

We're so glad to hear the career test helped you reflect on your strengths - that kind of clarity is such a powerful first step!
We totally understand your point about some suggestions feeling a bit broad. If you're ever looking to go deeper or get more personalized guidance, feel free to connect with a career expert in the chat. We're always here to help you turn insights into a clear, actionable plan.

Best regards,
The SHIFT team

Rated 5 out of 5 stars

Insightful

Shift definitely gave me a new perspective on my career direction. Some of the recommendations felt a bit generic at first, but once I spent more time on the platform, the insights became more useful.

May 12, 2025
Shift logo

Reply from Shift

We're really glad Shift gave you a fresh perspective on your career direction - that means a lot to us.
As per recommendations, thank you for sharing the honest feedback. If you're ever looking for a deeper, more tailored approach, you can always reach out to a career expert in the chat or even book a 1-on-1 coaching session.

Best regards,
The SHIFT team

Rated 5 out of 5 stars

Got interview invites

For the first time in forever, i have hope that i will get the job of my dreams.

April 16, 2025
Shift logo

Reply from Shift

We're absolutely thrilled to hear that you're feeling hopeful and inspired with SHIFT. We are here to support you in your job search journey.

Best regards,
The SHIFT team

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Rated 5 out of 5 stars

Shift honestly feels like a career…

Shift honestly feels like a career coach in my pocket. I’m not even someone who usually leaves reviews, but this actually helped me land a job interview in under two weeks!
What I love is that everything’s in one place - helpful templates, solid guides, even tests that made me rethink how I talk about myself professionally. It really takes the pressure off. Highly recommended!

May 6, 2025
Shift logo

Reply from Shift

Thank you so much for sharing this! We’re thrilled to hear that Shift helped you land an interview so quickly - that’s exactly what we built it for.

Rated 5 out of 5 stars

Shift just makes it easy

I started using Shift after I graduated. The product is full of colorful, easy-to-understand content. I appreciated this approach of "making things easy for me". Customer support was very nice and cooperative. Generally in my opinion worth a buk. Give it a try!

May 2, 2025
Shift logo

Reply from Shift

We believe career guidance shouldn’t feel overwhelming, so it’s awesome to hear the content felt clear and helpful. And we’ll be sure to pass your shoutout along to the support team.

Appreciate you giving Shift a try (and the “worth a buk” made our day 😊).

Rated 5 out of 5 stars

Good for job hunting

This tool is helpful when job hunting - it's effective, easy to use, and has an intuitive user experience. I only canceled since I found a job.

February 13, 2025
Shift logo

Reply from Shift

Thank you so much for your kind feedback! We're glad to hear that SHIFT was helpful in your job search - congrats on landing the job!

We’re also excited to share that we’ll soon be adding career development advice to support your growth beyond the job search. Wishing you all the best in your new role - and we’d love to support you again in the future!

Best regards,
The SHIFT team

Rated 5 out of 5 stars

Liked it

I would recommend the platform for its ease in use. I found the much needed guidance that helped me land more interviews, and enjoy their career tests so much.

April 29, 2025
Shift logo

Reply from Shift

Thank you for sharing your feedback. We root for your interview success!

Best regards,
The SHIFT team

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Rated 1 out of 5 stars

only 1 star becsuse you can not give…

only 1 star becsuse you can not give none.
Don't waist yout money of your time.

March 9, 2025
Unprompted review
Shift logo

Reply from Shift

Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. While it's disappointing to receive a 1-star review, we genuinely appreciate your honesty - it helps us grow and improve.

We want you to know that we do listen closely to all user feedback. It's a key part of how we shape and improve our services. In fact, we've recently launched career coaching services to offer more personalized, hands-on support and better meet the needs of our audience.

We’d really appreciate the chance to learn more about what went wrong in your case. Please feel free to reach out to us at contact@shift.careers - we’re here to help and would love the opportunity to make things right.

Thanks again for helping us get better.

Best regards,
The SHIFT team

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