Shift Reviews 

110
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful and knowledgeable staff, noting that individual career coaching sessions provide valuable resume guidance and practical interview tips. Many consumers appreciate the supportive environment, noting that professional advisors listen carefully and offer useful resources to make them feel heard and motivated during job searches. Some reviewers were not happy with unexpected payment deductions and unauthorized subscription charges appearing on their credit card statements. A few other people also felt that customer support was completely unresponsive when trying to resolve frustrating billing complaints or request refunds.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising coaches for their patience, helpful resume... See more

Service

Customers had ambiguous experiences with service, as some reviewers reported excellent job coaching sessions,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising fast responses,... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers reporting an amazing... See more

Payment

Consumers find payment to be frustrating due to unexpected charges appearing on their statements without... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After receiving this service, I canceled it the same day. It is more focused on helping you figure out which job you want, rather than getting you to that job. The "instructor" I was chatting with ne... See more

Company replied

Rated 3 out of 5 stars

I am increasing my rating as Shift responded to my review immediately and refunded the subscription amount. The customer service was impeccable. The adverts are misleading and suggest the app conta... See more

Company replied

Rated 4 out of 5 stars

Olivia was very helpful in our coaching sessions and gave helpful and useful feedback that helped me in my interview process. The suggestion she gave with my resume also helped me land move interview.... See more

Company replied

Rated 4 out of 5 stars

I only had one session with Ally, but she was great and is so supportive throughout what is a really challenging process in applying and interviewing for jobs. I give her 5 stars as a coach, but I did... See more

Company replied


Company details

  1. #16 of 16 best companies in Career Guidance Service
  2. #26 of 26 best companies in Career Coach

Written by the company

Get professional support & land your dream job effortlessly with Shift! We’re here to make your job search journey easier and more effective. With our powerful tools and expert guidance, you'll stand out, land interviews, and reach the career you’ve always wanted.


Contact info

3.1

Average

TrustScore 3 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(110)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

1⭐ Worst experience

1⭐ Worst experience. I was charged ₹7,281.86 during signup and cancelled everything within 30 minutes after noticing the multiple charges. Despite not using the subscriptions, every refund request was denied. The purchase flow was misleading, and the ₹1,909 Interview Guide was never made clear to me during checkout. Support kept repeating their policy instead of resolving the issue. Please read every charge carefully before making any payment

July 22, 2026
Unprompted review
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Reply from Shift

Hi Vishnupriya S, we're sorry for the frustration around the charges, and we understand how concerning unexpected billing can be. This isn't the experience we want anyone to have, and we'd like to review your account and the specific charges you've mentioned directly. Please email us at contact@shift.careers with your details and we'll investigate and work toward a fair resolution.

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Rated 1 out of 5 stars

Fraud portal..i paid for the service…

Fraud portal..i paid for the service and they just a document.completely fraud

July 16, 2026
Unprompted review
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Reply from Shift

Hi Avinash, we're sorry to hear you're unhappy, and we take claims like this seriously. Shift is a legitimate coaching service, and we'd welcome the chance to review your account and resolve any concerns directly. Please email us at contact@shift.careers and we'll look into it right away.

Rated 5 out of 5 stars

Great interaction with my coach and…

Great interaction with my coach and super helpful tools to improve my resume, cover letter and LinkedIn profile

July 13, 2026
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Reply from Shift

Thank you, Eunice! We're happy the coaching and our resume, cover letter, and LinkedIn tools are working well for you. Wishing you great success in your search!

Rated 5 out of 5 stars

Geat improvement

Detailed sharing for resume improvement is very helpful to me.

July 10, 2026
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Reply from Shift

Thank you, Gukhwa! We're so glad the detailed resume feedback made a difference for you. Best of luck with your applications!

Rated 1 out of 5 stars

Worst ever experience

Worst ever experience

July 10, 2026
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Reply from Shift

Hi Monika, we're truly sorry your experience fell short - this isn't the standard we hold ourselves to. Please reach out to us at contact@shift.careers and we'll look into it right away.

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Rated 2 out of 5 stars

This is misleading and i paid for…

This is misleading and i paid for nothing. I have expected an AI auto apply agent instead i got a day by day plan which i need to follow in my job search. I am not at all happy with this.

July 17, 2026
Unprompted review
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Reply from Shift

Hi Ancysha, thank you for the honest feedback, and we're sorry for the mismatch in expectations. Shift is built around personalized coaching and a structured plan rather than an auto-apply agent, and we understand that wasn't what you were looking for. We'd like to make this right - please email us at contact@shift.careers so we can help.

Rated 4 out of 5 stars

Team helped recreate my resume so I can…

Team helped recreate my resume so I can apply to jobs other than teaching. We both agreed I need help with technology. Great to work with and great turnaround on answers to questions.

July 10, 2026
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Reply from Shift

Ann-marie, thank you for sharing this! We loved helping you reframe your resume for a career beyond teaching, those transferable skills go further than most people realize. Wishing you every success in your applications!

Rated 4 out of 5 stars

Website is Decent but Coaching is Fantastic

I found the website only moderately useful as I already had a pretty robust CV and I personally didn't learn much from the exercises. (Others' experiences may vary.) So only 3 stars for the website. However, the job coaching session was excellent. Thanks to the advice and materials she provided, I've really upped my game and LinkedIn profile. I look forward to my second session at the end of the month.

July 10, 2026
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Reply from Shift

Gary, thank you for the kind words! We're so glad your coach could offer help that was both accurate and uplifting.

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Rated 5 out of 5 stars

Great coaching

Great coaching, nice to speak to a real person who understands my needs, helps me out and cheers me up. Accurate and useful help.

July 10, 2026
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Reply from Shift

Belen, thank you for the lovely words! There's nothing like a real conversation with someone who gets it. We're here whenever you need us.

Rated 5 out of 5 stars

The Coaching is bar none of the highest…

The Coaching is bar none of the highest quality, even when challenged. Their responses are sensitive, caring, graceful and steeped in knowing the business. Keep hiring excellent Coaches.

July 10, 2026
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Reply from Shift

Cindy, thank you so much for this generous feedback! Our coaches pour real care into every conversation. We'll absolutely keep raising the bar. Thank you for trusting Shift.

Rated 5 out of 5 stars

I'm very satisfied with the service as…

I'm very satisfied with the service as it helps me to make the steps to find the right job opportunity for me.

July 10, 2026
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Reply from Shift

Kristina, thank you for the kind words! We're so glad Shift is helping you take the right steps toward the job that fits you. Wishing you great success in your search, we are with you!

Rated 1 out of 5 stars

I am trying to cancel the service

I am trying to cancel the service, where do I go to cancel.

July 2, 2026
Unprompted review
Shift logo

Reply from Shift

Hi there,

Please contact us at contact@shift.careers with the email address associated with your subscription so we can review your account, verify the cancellation, and assist you as quickly as possible.

Regards,
The SHIFT team

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Rated 1 out of 5 stars

Don't sign up for their services

Don't sign up for their services. They are fraudsters and are doing a scam with the people. I have signed up for the 4-week trial for US$19.99 and then later learnt that after putting in all details, another $34.99 gets deducted, which was illegal. By default, they will also activate your billing cycle for the next month without taking any consent from the customer.

Their cancellation terms and conditions are vague and cannot be challenged in court because you have taken their subscription in your country, hence, you can't file any case against them.

i have written them emails and also tried to chat with their experts; however, there is no response. Please don't fall into their trap; they are big fraudsters to loot your money

I am looking for a complete refund of my amount from the shift team.

July 7, 2026
Unprompted review
Shift logo

Reply from Shift

Hi Sumeer,

We take concerns about billing and customer support seriously. We'd like to review your case, including your purchase, subscription, and previous communications, to ensure it has been handled correctly.

Please contact us at contact@shift.careers with the email address associated with your account if you haven't already, and our team will investigate your request and respond as soon as possible.

Thank you for bringing this to our attention.
Regards,
The SHIFT team

Rated 1 out of 5 stars

Absolute shit. Waste of time & money.

Absolute shit. Waste of time & money. You can ask any AI on career counselling and it will vomit out a bunch of articles. The same articles, and I mean it, just articles is what Shift careers is charging for. They have a few quiz, good for nothing quiz - on day 2 or 3 the quiz was about what profession best suits me, and guess what, the result was - teacher or painter. After 6 years of working in corporate, as per Shift Careers advice, I am supposed to go to art school? I mean seriously, its such a waste of time & money, These quiz and articles are just global copy paste. I am not even bothered to ask them for refund because I am really stupid to have fallen for this. I just hope this review helps someone else. Stop falling for these scammers. Its really a waste of time & money. And yes, whilst advertising, they say there is a money back guarantee. this is from their FAQs - Due to the nature of our services, we do not offer refunds. However, we provide revisions to ensure you’re completely satisfied with your resume, cover letter, and LinkedIn profile. And in the cases where you see there is a refund, they also have a policy that says you need to continuously use the app for 7 days only then you are eligible for refund. I don't bother wasting 7 days of mine trying to find out which school or which profession I should choose at this age. Atleast take the bare minimum effort to diversify the quiz based on your target group. I am not a 5th grader for God's sake.

June 23, 2026
Unprompted review
Shift logo

Reply from Shift

Hi Liza,

We're sorry to hear that your experience with Shift Careers didn't meet your expectations. We appreciate you taking the time to share your feedback, especially regarding the career assessment and the relevance of the content for experienced professionals.

If you're open to it, we'd appreciate the opportunity to learn more about your experience and see if there's anything we can do to help. Please feel free to contact us at contact@shift.careers.

Thank you again for your feedback, and we wish you all the best in your career journey.
Regards,
Shift Team

Rated 1 out of 5 stars

Terrible experience.

Terrible experience.
I made a payment and never received the login details. I requested a refund and clearly stated that I was no longer interested in using the platform. Instead of addressing my refund request, they sent instructions on how to access the platform—which still didn't work.
I followed up and repeated that I wanted a refund, not account access. Since then, they've gone completely silent.
Poor customer service, poor communication, and still no refund. Save your money and look elsewhere.

June 19, 2026
Unprompted review
Shift logo

Reply from Shift

Hi Florence,

We're very sorry to hear about your experience. This is not the level of service we aim to provide.

We'd like to look into your case and help resolve it as quickly as possible. Please contact us at contact@shift.careers with the email address you used for your purchase, and our team will review your case and get back to you promptly.

We appreciate your feedback and hope to have the opportunity to make this right.

Regards,
Shift Team

Rated 1 out of 5 stars

Terrible scam

Terrible scam - I made the mistake of signing up and emailed within 10 minutes to cancel. No reply then they’ve taken £41. Disaster. Avoid this scam. Shift have replied but with the same email address I had been using to ask them to cancel from the beginning. Avoid.

June 16, 2026
Unprompted review
Shift logo

Reply from Shift

Hi Natalie,

We're sorry to hear about your experience. We'd like to look into what happened and clarify the status of your request.

Please contact us at contact@shift.careers with the email address you used for your purchase, and our team will review your case and respond as quickly as possible.

Thank you for bringing this to our attention.
Regards,
The SHIFT team

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Rated 1 out of 5 stars

Subscription scam

Hi,

I’ve had subscription for 7 day trial for $9.99 on 8th June and same day I cancelled it but still they charge another $39.99 on 14th June and when I asked them for refund and contact them still no reply. This is just a scam to grab the money without your consent and nothing else please guys avoid them and just block them whenever you see this app advertising on instagram or any social media. This is behavioural fraud with unauthorized transaction.

June 14, 2026
Unprompted review
Shift logo

Reply from Shift

Hi there,

We're sorry to hear about your experience. We take billing concerns very seriously and would like the opportunity to investigate what happened.

Please contact us at contact@shift.careers with the email address associated with your subscription so we can review your account, verify the cancellation and billing history, and assist you as quickly as possible.

We appreciate your feedback and look forward to resolving this with you.
Regards,
The SHIFT team

Rated 1 out of 5 stars

Signed up for the 4 week trial for…

Signed up for the 4 week trial for £19.99 and then later learnt after putting in all details another £32.99 gets deducted which was unauthorized. No warnings whatsoever. I immediately cancelled the subscription and will be contacting my bank soon for a reversal on both the transactions.

June 13, 2026
Unprompted review
Shift logo

Reply from Shift

Hi Prannoy,

We're sorry to hear about your experience. We understand how concerning unexpected charges can be.

Please contact us at contact@shift.careers with the email address associated with your purchase so we can review your account and billing history. We'll be happy to clarify the charges and assist you in resolving the issue as quickly as possible.

Thank you for your feedback.
Regards,
Shift Team

Rated 1 out of 5 stars

Another scam

Another scam, I bought the trial for 4 weeks only. After the trial they charge your card for subscription without any reminders. There unsubscribe button was not working. Immediately I contacted them and asked for refund. They refuse to refund.

Update; I have sent an email with details.
2nd update: no response from them tommy email even after week.

May 13, 2026
Unprompted review
Shift logo

Reply from Shift

Dear K Khan,

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.

We would appreciate the opportunity to review your case and investigate what happened. Please contact us contact@shift.careers with the email address associated with your account, and our team will personally look into the matter and provide assistance.

Warm regards,
Shift Careers Team

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