Delivery was made within the time frame which was 10am to 10pm, but there was nothing to say when within that it would be likely. I rang the driver at 6.50 to check if the delivery was still going ahe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shift was very easy to use and very quick, before I could finish putting in my details a gentleman came out and was straight away ready to help, he was even kind enough to go collect my trolley with m... See more
From IKEA point of view the manual computer booking system is a complete joke and not user friendly. As for the delivery company they were totally professional and the driver himself was totally eff... See more
Andrei the delivery man was excellent - very polite , courteous and professional . I was contacted half an hour before his arrival . The van was pristinely clean and I could see my furniture was secu... See more
Company details
- Moving and Storage Service
- also in
- Courier and Delivery Service
- Logistics Service
- Moving Company
- Shipping Company
- Shipping Service
Written by the company
With Shift you can move anything anywhere. We use a set of algorithms which allows you to move your things anywhere in the UK, anytime you like. That algorithm stuff sounds clever, but it’s based on a simple idea. By using the excess downtime of thousands of delivery drivers across the UK, we can get your large packages, furniture, motorbike (or anything else you fancy) delivered for less. Not only do our drivers get paid fairly, but the planet stays happy too - because we use existing vans on the road which avoids unnecessary extra trips. It’s one of those rare win-win-win! So what are you waiting for? Shift it.
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- noreply@shift.online
- shift.online
3.1
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Delivered with care
The delivery man moved the built wardrobe carefully and considerately. He was very polite and courteous.
April 28, 2026
Unprompted review
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The delivery driver was really helpful…
The delivery driver was really helpful and polite fantastic service
April 25, 2026
Unprompted review
I explicitly spent ages in the…
I explicitly spent ages in the Warrington IKEA store requesting delivery on Wednesday
They delivered Sunday when I am not at home and disturbed my neighbours.
I was prepared to tip the men handsomely for taking the mattress up into my flat on Wednesday when I had a day off.
I have a bad back and can’t shift it.
So now it’s obstructing the stairway so I am told. I am not at home and will get into serious trouble with my landlord.
April 18, 2026
Unprompted review
I booked a delivery from the machine in…
I booked a delivery from the machine in ikea for next day delivery. My parcel did not arrive & they said sorry we missed you not knowing I have cctv on the property and no one attempted a delivery. Delivery driver didn't answer all my calls. Since I been calling emailed & no response I don't know where my parcel is & what to do. This is 3 days after the delivery was meant to come. The worst company please stay away from them!
April 15, 2026
Unprompted review
Excellent service
April 16, 2026
Unprompted review
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Was advised service was same day…
Was advised service was same day delivery, for two sets of wardrobes. 2nd day only had 2 doors arrive at 8pm. 3rd day going to have to spend time & trouble chasing this order!
April 16, 2026
Unprompted review
Shift?
Shift? Definitely need to remove the f from the company name and it would make more sense.
This was a shift experience.
Customer service agent said they will extend the collection time due to them delivering more than 2 hrs late. Got to locker at 21:01 and my time has expired? How long did you extend my collection time by? 1 shift second?
Clowns! 🤡
April 13, 2026
Unprompted review
Order was supposed to be same day but…
Order was supposed to be same day but wasn’t. No communication on this, and extremely hard to get through to customer services. After all the hassle they only offered me £15 ‘goodwill’ gesture. Will not be using again.
April 9, 2026
Unprompted review
Never use Shift
I cannot understand why a a international brand like IKEA would use a cowboy outfit like Shift. I have been provided with 4 dates for delivery and Shift failed to honour all 4 dates and I have yet to receive my IKEA delivery having waited in for 4 days. Would recommend IKEA change delivery partners as this is damaging their reputation
April 7, 2026
Unprompted review
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Did not pickup from Ikea on the day we…
Did not pickup from Ikea on the day we left, despite selecting same day service. Delayed communication meant we were not in, driver was already 5 mins away when were not at home. Driver did the best he could, but ultimately we had to rush home to avoid our package getting stolen
April 5, 2026
Unprompted review
Orny driver was fab
Lovely driver polite and helpful. Hadcac2vday slot delivered within that time
Good experience.
April 3, 2026
Unprompted review
Let me knew when they were coming…
Let me knew when they were coming arrived on time quick delivery good value will use again
April 3, 2026
Unprompted review
I didn’t get an email confirmation or a…
I didn’t get an email confirmation or a text, but I’ve got a phone call half an hour before the delivery and then the two guys that came was very nice very helpful so great service overall it just would be good if you could get an email confirmation just to confirm what you have paid for
April 1, 2026
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Great delivery driver
Very efficient. Called 20 mins before and arrived on time. Great guy carried very heavy items into house. Polite and friendly.
March 31, 2026
Unprompted review
Useless service - avoid
Email is NoReply
Code at gate doesn’t work
Telephone number goes to VM with no call back
Utterly useless service
March 25, 2026
Unprompted review
Great delivery service
Brought everything in exactly same condition as was left in-store! Service was timely and the delivery person was very helpful and polite.
March 25, 2026
Unprompted review
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Poor service/ poor communication, Avoid.
I paid abd was promised delivery within two day. It arrived at the end of day four. Meanwhile every day they kept me hanging not sure if delivery happening or not. I don’t think they realise impact of this disruption on peoples life. Their communication are very poor and when they promise to update they don’t!
Ikea should stop recommending them on their stores!
March 10, 2026
Unprompted review
Fantastic service
Fantastic service. After shopping in IKEA on Saturday, we realised we had bought more than we could possibly transport home. Seeing the advert for SWIFT we decided to try it out. We used the terminal to input all our items for delivery, which was booked for delivery on Sunday. 5 minutes into our journey home I got a call from a very friendly guy saying he could deliver it about an hour later. 🤩 I received another call telling me they would be with me in about 20 minutes. My delivery was brought in on time by two lovely, helpful and friendly guys. They were absolute stars and a credit to the company. I would definitely recommend this service to anyone and everyone. Fantastic communication and service definitely 10 out of 10. 🌟🌟🌟🌟🌟
March 14, 2026
Unprompted review
Very quick service
Very quick service , nothing was to much trouble for the driver
March 12, 2026
Unprompted review
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