Shift Reviews 

Absolutely disgraceful service. Paid £39 at Ikea for a delivery within 2 days. Didn’t turn up the next day and when we got half way through the second day we called only to be told they would be with us between 7-8pm. At 9.15pm we called the driver again who said he would be with us by 10.15pm. Obviously he didn’t turn up. The following morning I called the same driver, Hassan, who denied all knowledge of the conversation the night before and when I gave him our postcode he said he had no deliveries for that postcode and told me to hold. He then cut me off and blocked me so I couldn’t call back. Had a lengthy call with Ikea who were shocked at the service and couldn’t find any record of our booking on the Swift site. They then rebooked it for a week later. I then had a text from Swift confirming they would deliver my items between 4-7 last night?! They turned up about 9pm. Absolutely shocking - would NEVER use again.

I ordered two products together. Your delivery rider delivered one product to me. The other product has not been delivered yet. Your delivery rider who delivered my product wanted to leave the product under the house. Then I told him to deliver it to my doorstep. Then he says no I will deliver it here I can't take it to your door later I threaten him I will complain to your office if you don't deliver it here then he comes and I help him take it outside my door he is harming your company by such delivery I was also telling him that if you give me one of my products, I will give you another product on a certain day. He said that it will come the next day since it has not arrived, but that product has been there for three days now and there is still no news about that product.

Waited two full days (delivery window 10am til 10pm)for scheduled, then rescheduled delivery- still not delivered. No communication throughout either day, the website portal never updated, drivers answered one of six call attempts "yes, will be with you later today". Nothing.... How a brand like Ikea associate themselves with this bunch is beyond belief.

The automatic ticket machine was printing blank labels. I paid first, and blank labels came out. I asked the staff at the time, and they said they were out of ink. We waited for them to refill the printer. When they changed the ink, it started printing labels like crazy. Apparently, I wasn't the only one this had happened to. It turns out that after printing about 15 labels, the one I had paid for didn't print. I had to manually enter my address, phone number, and postcode. When I entered my Shift shipping code, I received an email saying the address was different and that I had ordered something else—a sofa. The addresses were switched, and that was a big problem because I had a wrong address and the wrong items. Well, they told me to wait for the delivery. The delivery people called me two days later, and they were incredibly rude and insistent. They insulted me on the phone and wanted to charge me again since they had delivered my package to a different address. After putting up with so much insulting and scolding, they finally decided to come to my address at midnight. I had to wait for them, and we had a huge argument because they wanted me to pay for the trip to the address they had originally been given. They insulted me and threw my things on the floor. I mean, absolutely no manners, terrible service from the start. This is the first time this has happened to me, as I always buy online and have never had this problem before. It was the worst experience of my life. This is the first time I've ever complained.

The is a good guy

The delivery guys refused to carry my sofa to my flat, even when I asked them please leave it halfway as I live alone and I couldn't take the sofa inside, but still they refused.
They pull the sofa on the ground and pushed and sofa been damaged.
I had to ask my neighbours to help.
Unbelievable and is shame for IKEA

The service was very easy to book. The driver made contact when he was on his way and again 15 min before his arrival. He was very helpful and professional. We had to dismantle the sofa to get it down the stairs and the driver put it back together. He went above and beyond what we expected. I will not hesitate to use this service again if I need to.

The drivers was really polite and conducted themselves really well.

Locker in an NCP Car Park with ANPR Cameras. No info provided as to whether I would have to pay for parking. Found out by calling NCP there is a ten minute grace period. First attempt - opened email to find no signal in car park (phone or wifi). Had to leave to get full email with details. Went back, had to enter locker number into phone to unlock - but as before, would not work with no phone or wifi signal in the car park! It days call them for support - but again impossible in a place without signal or wifi. An absolute common-sense failure here. They have said they will upgrade to home delivery tomorrrow - let's see what happens.

0 stars if I could? Spoke to 3 different people telling me they could fix my issue, first girl lied to me and never sent follow up email (which she said she would send straight after the phone call) , i spoke to a second guy who told me he can’t “manually extend” it but would see what he could do, and would follow up with an email (which never came), after no email I rang and spoke to someone AGAIN. He said he is able to “manually extend” my locker time and I will be able to collect it the next day no problem. I then had an email saying it had to be BEFORE 9am the next day…. When I specified I could only pick it up from 1:30-2pm? Trying to ring but it seems my number has been blocked lol

Four failed attempts by Shift to collect an IKEA order, and zero communication from Shift. Initially offered a free home delivery after saying they couldn’t deliver to locker, and then said we were outside radius of the locker, despite living less than 400m away (literally round the corner). They just seem to have a lucrative contract with IKEA, but can’t actually deliver on the agreed services.

Great fast friendly service

Despite being recommended by IKEA, Shift has failed to deliver on the 'sales pitch'. Order and delivery was accepted then cancelled (couldn't deliver to the requested locker). A free home delivery was then offered as compensation which was subsequently rejected as 'outside' delivery area despite being within 1-mile of the original collection point. Consequently, it's back with IKEA to resolve.

wonderful service, lovely man

The delivery guy was seriously helpful - thank you. Everything was great.

Great customer service from start to finish

Kept me updated

Fantastic service came earlier than expected. Driver rang in advance to check timing

Can’t fault at all

The delivery driver was polite, friendly and very efficient.

Great communication as to when he’d be here.

All round great service.

The delivery is not completed. My bed is missing. What happened? Where is my bed?

Was meant to have an IKEA order delivered. The number given for the driver doesn't work. The online chat doesn't work. The phone number for the customer service line doesn't work. There is no way to speak to a person. Then they just cancelled the delivery (without informing me - I only knew from refreshing the tracking page) because the drivers van has broken down (yeah right). IKEA can't tell you what's going on as even with their business contact number for shift, nobody answers. And there is no way to contact shift. Do NOT select shift lockers or delivery as an option. Can't believe IKEA even have this as an option?!