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False advertising
They had a false description of the computer's speed. The laptop I got from them ran horribly and I'm now in the middle of trying to return it.
Unreliable hardware, useless support – avoid Shinobee
I bought a Shinobee PC in 2023, and at first it seemed fine. But just a few weeks after delivery, the power supply broke down and had to be replaced. Now, barely two years later, the motherboard needs to be replaced as well.
The whole experience with Shinobee support has been extremely frustrating. Communication was confusing, and I never got a clear or helpful solution.
In my personal experience, this has not been a reliable product, and I wouldn’t buy from Shinobee again.
I work for this company!
I've been working for Shinobee for almost a year, and I'm pleased to witness the company's rapid expansion. The working conditions are constantly improving, and new job positions are being created, contributing to the overall growth and vitality of the company.
In terms of communication, I can only praise it. The work environment is very friendly, and all colleagues strive to carry out their tasks with a smile on their face. It's an atmosphere I haven't experienced in any other company before.
Regarding remuneration and benefits, I feel truly appreciated. I endeavor to share my experiences with the company, and it is duly rewarded. The work evaluation I received is the best I've ever had in my career.
My personal journey also highlights career development. I started as an operator, went through the complaint department, and now hold a managerial position. This versatility in job roles reflects the company's commitment to development and innovation.
Team collaboration is another strong element in our work culture. With colleagues, we aim to function as a group of friends, tackling tasks together and always bringing multiple perspectives to each situation. This creates an environment where everyone feels supported and contributes to the overall success of the team.
I was very surprised by some negative reviews from customers. During my time in the customer service department, I encountered a few cases that received negative feedback, despite our active efforts to resolve the situations. For example, when a computer arrived at our facility without proper protection and was almost completely destroyed. Despite repairing it at the company's expense, as the damage was not the comapany's responsibility, some customers still rated us poorly.
Additionally, we have recently launched a new online store where customers can configure their own computers according to their preferences. I believe this new customization option will significantly increase the likelihood that everyone finds a computer that suits their needs. I am proud to be part of such an innovative company as Shinobee and contribute to enhancing the experience for our customers.
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