EE Shop Reviews 

I’ve been a loyal customer for 40 years .. And I needed to make an International transaction .. which they stopped for no real reason .. and have blocked my account .. the transaction is now not required because I had no alternative but to go elsewhere.. they won’t release my account because they enjoy the power fix of being BULLY BOYS

EE is the worse network you can ever think of using… I made an order online for the new iphone, the next day I got an email that it’s been cancelled without any reason.. I called them multiple times and not one single person had any idea what they were saying… The service is very frustrating. Please don’t ever use EE if you value your peace of mind.

Took sons phone in for an appointment today - sat down & first thing I was is it was prob going to cost me around £200!- they didn’t even know if it was just a problem with the battery and was advised to upgrade 😡

Walked up the Rd to Foneworld took phone in & it was the charging port - sorted in 15 mins and charged £30- I am disgusted with EE - my son is disabled and I am his carer so can’t work .He relies heavily on his phone as he can’t get out , so to have a diagnostic estimate of that price is shameful- shop around -or walk a few yards up the rd .

Waited in doorway for 10 minutes with no help offered said to my wife I had noticed some staff who had finished advising customers disappear through rear door if store! We were then told to stop being rude by one of the staff who had overheard us!
My wife after a thirty minute wait went to find out why we hadn’t at least been asked to take a seat and told someone will be with you in such and such a time.
We have been customers for many years and never been treated like that!!

I received a quest 3 - customer return unit today and I was very disappointed to find that I have been provided with a dirty unit. There was hair and dandruff on the unit. This is a very poor experience. At a minimum you should clean the item before you put QC passed on it.

Be careful when you buying goods from EE shop, I bought a PS portal from EE shop, when the parcel arrived, I notice the seal already broken, that indicates to me it someone already open it. It could be EE dispatch team open to check the content, or it could be return goods and resell it again. But in the website it never mention of it. So I want to return the parcel, and because the item it not faulty, and they will not cover the cost of postage.

So beware of them, let again before buying goods from them.

Went into the Wimbledon store to upgrade one of my contracts but due to a mistake on their behalf my address hadn't been updated correctly the previous time I was in the store was told it would take 24 hours to update and I could come back after that if I still wanted the item. Wasted 45 mins of my time with no apologies for the inconvenience so left the store and cancelled the contract instead.

Enfield branch: beware of buying a 30 day travel sim as EE continue to charge for it after the 30 days!
We bought the limited travel sim last year for a two week holiday in Spain.
At no time were we told to call on return to cancel it or were we sent an email asking if we wished to continue this. EE continued to take the additional money each month . To add insult to
Injury the sim did not even work and we had to spend hours of one day with EE connecting to a local network.
EE have not offered to refund these additional payments saying they roll
Over despite being purchased for a limited time only . Very poor service!
After visiting Enfield branch again , they have reimbursed most of the money on our account each month. The assistants in the shop were very helpful and polite. The manager does not have such a good customer manner

EE shop derby intu
Returned a handset I wasn’t happy with and the female manager there was really arrogant and she really wasn’t happy me returning it even though I’m legally allowed to under the 14 day cooling off period. She took the phone gave me no receipt to say they had took it just said “10 days it will be off your account” guess what still not off my account so I tried calling the store and they just do not answer ever! I tried calling probably 15-20 times over a 3 day period! Absolutely useless stay away!

EE Guildford shop. Ordered a watch as gift for my son at the shop. I kept calling (when they actually answered) and going into the shop and it was ever there, kept being told ' 'Call back this afternoon when our deliveries are due'. This happened daily until I called the main EE tech team who then told me it hadn't been ordered. Back in the EE shop, not even an apology. Terrible customer service, will use Amazon in future.

Booked a repair via the Apple website for the EE store at Bolton. The store staff are extremely rude and arrogant and inferred that there was nothing wrong with my phone (I would not have travelled 20 miles if this was the case). One member of staff went on to wipe the mobile phone and despite me requesting the data was backed up, he went on to skip the back up, advising me that "it doesn't do anything". I decided to come away from the shop with my phone and book directly with Apple - a completely different experience all together.

Tried to top up online 6 times and failed customer service useless all that they wanted was me to enter contact went to ee shop in liscard Wallasey for top up staff rubbish told me they didn't do top ups try m and m they r stopping top ups moving all family to another network ee useless keep away

Wee visit to the Motherwell store today to ask a few questions. Obviously got the new guy, who initially seemed ok; but when I was explaining to him the problem he became quite rude in his manner, snapping at me that the charges are there so basically deal with it. Not a good start .
Other members of staff are pleasent and chatty.

My new phone was mess and nothing worked so EE online tested it and told me to take it to a shop. The Westfield shop in Shepherd Bush was the most convenient so I took it there. They took my phone in, returned it to factory settings and gave it back to me saying there was nothing wrong with it. They didn't save anything on the phone so they lost my data, my photographs, some of my apps and functionality. They had the phone for 20 minutes. EE online provides excellent service and that is the only reason to stay with EE, but if your phone goes wrong, go to the manufacturer. EE really don't give a damn about you and will just make your problems worse.

My wife has been a loyal customer of EE for 18 years. We decided to pop into the Chelmsford store and upgrade her Pixel 7 to an iPhone 15 Pro Max. We waited about ten minutes, which wasn't an issue, but when we were served by this particular member of staff, he showed no interest whatsoever, didn't even raise his head, and just told us how much it would cost. We showed him a deal online, and he simply replied, "That's on a flexi plan, and you're not eligible for it." I questioned him as to why, and he refused to explain. When I mentioned trading in her phone for a deposit, he said, "Nobody will be interested in that. It's a Google phone." We got up and left and went to Vodafone, where we got a much better deal. It's a shame that loyalty means nothing to EE these days.

Visited the EE store at Trafford Centre today and have never been so disgusted in the lack of customer service in my life. Staff extremely disrespectful. Avoid at all costs - don't give them the business. If I could give zero stars I would.

Went in to shop and waited 45 mins, manager was out and in talking to people he knew, it was obvious they weren't customers. After another 40 mins I left with been told they could not help me but to contact business customer services ( so another 1.5 hours wait ) during my visit to the store there were 10 customers and 7 of them were complaining with the service.
I think it speaks for its self

EE refused to repair in-warranty items.

(This applies to the EE store in Liverpool ONE)

Booked an in store 2 hour repair for a phone for which doorstep repair wasn't available. The Samsung phone was in warranty, and had only been repaired previously by Samsung partners.

On seeing usual cosmetic wear and tear on the front screen, the EE technician claimed that none-approved third party partners must have carried out the previous repairs. This is patently untrue, but they wouldn't budge and refused to fix the phone.

Excellent way to waste half my day travelling to Liverpool and back.

Went into ee shop fosse park Leicester my screen gone on my phone thay are so unhelpful and so rude all thay seem to do is sit around told me to ring ee to sort it a girl who works there told me to say my phones been stolen so i get a new one so i rang up thay were brill on the phone sorted it book me appointment to t
he same store to look at my screen dreading going because thay a bunch of morons i hate hate hate going in store puts
me right off !!

After sales service at Haverfordwest branch is absolutely abysmal. Never answers there phone and diabolical not to have an answering machine. I booked an emergency call back on a Monday and all they could offer me was an call back on Wednesday morning at 9am prompt. Wednesday came and I waited for over 2 hours for the call which came at 11.53. Whoever rang only let it ring 3 times before I had time to answer. No voicemail message left and no follow-up call either....disgusting, appalling and ignorant beyond belief. Promise you the earth when your in store but don't give a damn once you've signed.