Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the service excellent. I love the mattress. I have been having a great night’s sleep. My only negative is I never expected a groove to appear in the mattress after the first night. I wrong... See more
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Bought Airmax 3400 tower fan It had good reviews and was best price compared to other retailers for same product. Swift delivery. Excellent fan. In current heatwave it dropped bedroom temp from 32... See more
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So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... See more
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Company details
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9K reviews
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Reply from Silentnight
We're glad to hear that your parcel arrived on time. We appreciate you taking the time to share your experience with us Sheila,
Sam at Silentnight Brands
Reply from Silentnight
We're so pleased to hear you're happy with both the product and the service you received. Thank you for your wonderful feedback Ron.
Sam at Silentnight Brands
Didnt even get item
Didnt even get item,should update the website to reflect the high volume orders and take down the 3 day delivery time,also why send an email asking about product when clearly you know i didnt receive it
June 26, 2026
Reply from Silentnight
Unfortunately due to an exceptionally high order volume for the fan, additional stock has been delayed. I am very sorry we were unable to fulfil your order and a full refund has been raised for you.
Sam, Silentnight Brands
Ordered online and mattress topper…
Ordered online and mattress topper arrived the next day. I haven’t used it yet as I bought to use in our campervan and haven’t been away yet.
June 19, 2026
Reply from Silentnight
We're so glad to hear your mattress topper arrived quickly! We hope it brings extra comfort to your campervan adventures. Happy travels!
Sam at Silentnight Brands
It makes a difference when you purchase online from a well known company.
Macy was a great person to deal with.
The purchase of a firmer mattress and return of one which didn't suit me was made without any fuss.
I have to wait 10 days for the delivery and collection but it will be worth it. Thank you Macy and Silent Night.
Baz
July 15, 2026
Reply from Silentnight
We are so pleased to hear that our team provided such a smooth experience for you. We understand that waiting for delivery can be a little inconvenient, but we are confident the new mattress will be worth it. Thank you for your kind words and I'll be sure to forward your feedback on to Macy in the CX team.
Kind regards, Louise at Silentnight Brands
Reply from Silentnight
We're delighted to hear you're pleased with your mattress and found our pricing and delivery service satisfactory. Thanks Daniel.
All the best, Louise at Silentnight Brands
First class service
Very easy to choose,order and arrange delivery. Matress put in place, rubbish and old matress removed. Excellent service.
June 18, 2026
Reply from Silentnight
We're so pleased to hear that you found our service worked so well for you Mike.
All the best, Sam at Silentnight Brands
customer service is terrible
Have been trying to get a replacement mattress sorted for a few weeks now, had an email back initially about getting a replacement, I replied but have been ghosted since, with no contact about arranging the replacement. I have tried to contact in other ways as well as emailing again amd have not been able to get through at all. Was sat on live chat for over an hour with no response.
July 16, 2026
Unprompted review
Reply from Silentnight
We are truly sorry to hear about the difficulties you've experienced in trying to arrange a replacement mattress. We've asked for more information so we can look at this asap for you.
Kind regards, Sam at Silentnight Brands
Great mattress topper
Great mattress topper. Good quality for the price. Arrived quickly.
Very pleased.
June 17, 2026
Reply from Silentnight
We're so pleased to hear that you're very happy with your mattress topper Karen.
Kind regards Sam, Silentnight Brands
Easy to order
Easy to order
Delivered on time by 2 very nice young men.
No issues. Happy with my new mattress. Delighted old mattress disposed of no charge.
June 24, 2026
Reply from Silentnight
We are so pleased to hear that you found the ordering process easy and that your delivery was on time. It's wonderful to know you're happy with your new mattress Russell.
Thanks, Sam at Silentnight Brands
No communication
Parcel been missing for over a week now, tried to contact but no one is responding to me.
July 15, 2026
Unprompted review
Reply from Silentnight
We are truly sorry to hear about your missing parcel and the difficulty you've experienced in reaching us. We've asked for more information so our CX team can get back to you asap.
Kind regards, Sam at Silentnight Brands
Ordering was so easy
Ordering was so easy. When I decided what duvet tog we needed I just found the correct size in the Hotel collection range and it was here within a couple of days.
June 16, 2026
Reply from Silentnight
We're delighted to hear that you found the ordering process so easy and that your duvet arrived quickly. It's wonderful to know you're enjoying our Hotel collection!
Kind regards, Sam at Silentnight Brands
Easy ordering process
Easy ordering process. There was a delay by the delivery company, a phone call to customer service soon sorted that out.
June 24, 2026
Reply from Silentnight
We're glad to hear that your ordering process was easy. We appreciate you letting us know that our customer service team was able to resolve the delivery delay for you. Thank you for your feedback Jane,
All the best, Sam at Silentnight Brands
A straightforward transaction
A straightforward transaction, quick delivery and excellent product - a 2.5 tog duvet to use in hotter weather.
June 22, 2026
Reply from Silentnight
We are so pleased to hear that your transaction was straightforward and that you are enjoying your new duvet, especially for the warmer weather. We appreciate your kind words!
Kind regards, Ben at Silentnight Brands
Tower Fan 3400 incomplete
I had a Tower Fan 3400 - the screws were missing and looked like it had been a returned item not brand new
June 23, 2026
Reply from Silentnight
We appreciate you bringing this to our attention Pauline. We are concerned to hear about the missing screws and the condition of the item. Your feedback will be forwarded to our accessory supplier directly.
Ben, Silentnight Brands
Mattress topper has made such a big difference so pleased I purchased this!
Didn't wait long for delivery, mattress topper has made such a big difference in sleeping quality! Hotel cushions and duvet are perfect, pillow's bounce back too. Deffinitley purchase again
June 23, 2026
Reply from Silentnight
We're so pleased to hear that your delivery was prompt and that the mattress topper has significantly improved your sleep quality. It's wonderful to know you're also enjoying the hotel cushions, duvet, and pillows!
Ben, Silentnight Brands
Fan not delivered
Bought a fan, waited past the delivery date, didn't turn up because they had ran out of stock but we had not been contacted
June 23, 2026
Reply from Silentnight
We sincerely apologise for the inconvenience and frustration caused Liz. Unfortunately, an extremely high order volume in the recent heat wave greatly impacted stock levels. We tried to reach out to all customers affected as soon as we were made aware of the issue and I am sorry if this was delayed.
Ben, Silentnight Brands
Purchase never arrived
Purchase never arrived. Delivery service delivered to wrong address.
June 23, 2026
Reply from Silentnight
We are very sorry to hear your purchase did not arrive. The CX team will reach out to you directly to resolve this asap.
Kind regards, Ben at Silentnight Brands
Reply from Silentnight
We're so pleased to hear that you're very satisfied with your purchase! Your positive feedback means a lot to us.
Sam, Silentnight Brands
High quality tower fan
High quality tower fan, easy to use with added benefit of remote control that is easy to use and store. The only issue is the length of power cord, ideally 2m would have been perfect.
June 21, 2026
Reply from Silentnight
We're glad to hear your enjoying our tower fan, especially with the current high temps.
Sam, Silentnight Brands
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