Shopee Reviews 

The app is basically unusable.

The search function returns a lot of "ads" (i.e. promoted products) that have nothing to do with what you're searching for, making it a pain in the ass to navigate. For example, if I search for "Kahlua", only 8 out of the first 20 results are Kahlua Coffee Liqueurs; the rest are different alcoholic beverages (there are more Kahlua Coffee Liqueurs beyond the first 20 results, so the app is just forcing unwanted results onto users over displaying relevant results). For the curious, I did the same search on Lazada (a similar marketplace platform) and 18 out of the top 20 results are exactly what I searched for.

Not only that, if I try to look for say, a watch, many of the promoted products are counterfeit watches from Chinese sellers (eg. pictures of Rolexes and such without actually mentioning "Rolex" in the product name). No wonder the U.S. government listed Shopee under the USTR list of notorious markets for counterfeits and pirated products. I don't want to see ads to begin with, but if I have to, I'd rather see generic Google ads that you typically see in websites than counterfeits promoted by the platform itself.

Also, the review system is garbage. For starters, they reward users with coins for submitting reviews with photos and videos. Per my observations, Singaporeans don't seem capable of writing proper reviews; the vast majority are 5-star reviews with "received, haven't tried, hope good" (with broken English) and completely unrelated images and videos. These reviews are not only utterly useless, they also mislead people into thinking a product is good because it has 4++ stars out of 5. Users should NOT be incentivised to write product reviews to begin with. Secondly, the app arranges reviews not by date, but rather those with pictures and videos are prioritised first. Occasionally, you'd see some well-written reviews without images/videos (from people who don't care about the incentives but just want to leave a useful review) buried deep under the pile of useless reviews because of this glaringly bad system. Thirdly, there's a limitation to the number of times you can edit a review (you can't even edit them previously, but this was changed at some point). Many products that look good and perform well on the surface initially are designed to break easily (i.e. planned obsolescence) and not allowing users to edit reviews mean users cannot warn others about such products.

I'll rather deal with Amazon instead. It's bad too, but it's the better option considering Shopee's flaws.

Empty promises made to a sincere shopee customer. I waited hopefully for a month to use Splater after the team advised me to try again for the service the following month. They gave me an answer mentioning i have for another month to try again. Ridiculous and absurd. Totally wasting my time and effort for being their valued customer. Misleading assurance and false hope given to their customer.

SPX delivery man stole parcels that are placed outside neighbours’ house and was caught on surveillance camera. I asked Shopee for the deliveryman’s contact number, they said the delivery service is not Shopee’s responsibility

I placed multiples of orders. Recently I was at home when the courier sent the parcels. Upon checking only 3 of my orders were received and I did not received 1 parcel. I called to shopee to explain the situation and I request a refund with all the details. I even provided the courier contact number and name. But shopee keep giving the same reasons. I am very disappointed with the service given to me. I will make sure that my friends and relatives will stop shopping with shopee.

Details of orders:
#240509UWP780GC - delivered
#2405125M1N576B - delivered #240509UWP780GD - delivered #240509UWP780GE - did not receive but in my email stated as delivered

Zero buyer protection. Bought a fake perfume on Shopee even though the seller claimed it’s authentic (I have been using the same perfume for years, purchased from retail, this was my first buying from Shopee, never again).I requested for refund but got rejected 3 times by Shopee. I messaged to Shopee agent for help, it was like talking to a robot, completely useless. I wasted SGD125 for a fake perfume and can’t get my money back. I will never buy anything from Shopee again. Unbelievable!

I requested a return and shopee said will come to my home to collect the return item but one month passed the item now is still left in my place as they came to tell me wrong size or didn't drive car....full of excuses! I asked the live agent to give me the address of the customer service center he said he is not allowed to provide shopee customer service center 'address!
Anyway shopee is the lousiest online shopping company. It's scam!
I definitely will go to the authorities to report as they keep my money for no reason!

Shopee Malaysia is also cheating customers and allowing fraudelent sellers to continiously sell products which dont work.Consumer protection agencies need to take serious actions on shopee and protect consumer rights.

If only I could give a 0.

Purchased an item worth over $1k which was supposed to arrive between 1/4 & 3/4.
Received notification order out for delivery on 30/3. Waited till midnight. Nothing.
31/3 morning, out for delivery. 15 mins later, status changed to "failed delivery - customer rescheduled". No one even contacted me.
Contacted CS agent. Assured me I would receive on same day. Nothing.
Contacted CS again the next day. Agent said today. Priority. Nothing
2/4, I contacted again. Oh your order is out priority. Nothing.
3/4. Still nothing. Obviously I was livid at this point.
4/4. Nothing.
5/4. Nothing. I gave up because at this point it did feel like they were just gaslighting me at every turn. I requested refund. I was notified that I would receive update by 7/4.

It's 8/4. Have I received my refund? No.

It has been really appalling. It's all template responses, no sincerely, no effort at service recovery, one agent even cut me off when I was ranting. To my defence, I didn't start off as an angry customer; I was concerned and I did give it a chance. I wasn't lied to once. I was lied to 6 times. They also kept putting the case as resolved every time we ended the chats so false KPI data.

Worst thing is, I didn't even buy the item for myself. It was a gift and it was expensive gift which I can't replace yet because they haven't given me a refund.

Anyway, the most recent agent said I would receive an update "possibly" today.

Delivery is horrible the status isnt even accurate

its the worst company with their stupid policies. they are the worst!
high service fees, high coms, high charges. lowest CS, lowest recovery, will not protect buyer. avoid at all cost for seller. lousy delivery partner and policies

Sell at other platform have way better earning

Shopee Xpress is absolutely horrible! 5 orders with status "Out for delivery" since last week. Customer service is useless and only provides "template replies".

1 order declared lost after more than 10 days. Refund was prompt but I wasted more than 18 days waiting for this order.

My orders purchased from TaoBao in China arrived much faster than items purchased locally from Shopee.

Horrible!

Item not delivered by shopee’s own deadline and no confirmation on where item is or when it will be delivered. Asked customer service, they did not give firm answer then unilaterally ended chat saying they need to attend to other customers. Outrageous customer service !!

Bad experience with hellokittydaily.sg seller on Shopee. Bought a flask online but received a dented piece. Seller asked me to place another order and will give me discount. What if seller send me another defective item again? Stay away from this seller.

2 orders got stuck in the SPX delivery hub for 10days! For one of the order, the CS promise a voucher compensation to be credited in 24hrs. For those reading, don't trust on this voucher compensation. It will NEVER come even after checking with the CS 3 times in the next 4 days.
This is them using this tactic to delay buyers from clicking refund on the order, cuz they quietly hoping the spx will miraclely start delivering the parcel.
Once parcel stuck in delivery hub for more than 3 days, its highly lost in the warehouse. The CS and refund agents are just wasting your time to wait for more days. Really a waste of 10 days waiting for 2 parcels that never come, they should have refund after parcel stuck more than 4 days so buyer can get a new order instead of wasting 10days for a parcel that will never come!

To add on regarding their supermarket:
Bought a product, the product picture put it comes with a free gift. I buy it for that free gift. Product came without the free gift, this is call fake advertising! Talk to the supermarket cs and she give all sort of excuses and reply was slow.

Edit: compensation voucher was promised on 7mar, finally received it 6 days later, in between have to pester cs 3 times.

Extremely Bad experience especially if one purchase with self collection in Sgp. App update says Parcel out for delivery at 10+am but item is yet to reach collection point after gaving waited for 4 days????!!!! Note: Sgp is a small country n surely does not take 4 days to reach pickup pt right? Worst item was missorted when delivery was attempted n as such will need extra item to get correct item to the collection pt. Terrible customer experience. Does shoppee give delivery priority to self collection item??

By now, the price of the product has dropped due to 3.3 promo . Need shoppee to compensate me with the delta in price: original price vs promo price in view of inability to collect the item due to delivery mixed up n gross delay.

Shopee Xcover insurance : Feels absolutely like a sham business to me. I thought at first it was a good option to have insurance coverage for the item until I tried to make a claim. The policy states it’s for “full damage protection” and the coverage is 6 months from the day item is received by buyer. Item is a fabric grocery trolley bag and in less than 3 months, the handle got torn off. I had only used it very infrequently. I then proceeded to make a claim, which, by the way is quite cumbersome, and they require some details that may be sensitive to some ( eg: device serial number and such). Video and pictures were provided. A few days later, I received an email informing me that my claim is rejected as the torn off bag handle is considered “cosmetic” only….!!!! No other reasons or explanations given. The handle of a bag that is torn is considered “cosmetic?” I have no words. This should be sufficient to show readers
what you’re in for. I started to search online on the reputation of this XCover company and found scathing reviews from angry customers on several websites from different countries as well. Some referred to the company as a scam. I should have done my homework on this company before opting in during my checkout on Shopee. I’m now putting this online to let readers know. Don’t fall for their seemingly enticing “full damage protection” phrase.

Ordered fan on 2 Jan and delivery date given was 6 Jan. Dates kept moving till today and still not delivered. Their delivery team does not update reason why or whether package lost or when they will deliver. What a pathetic company and service!. I will never again use Shopee ever in the future.

One of the worst site to shop at as it many dishonest sellers especially those from china and Vietnam and many irresponsible sellers who pack items badly even when you buy for 50 plus .
What I hate most about the site is the unreasonable and dishonest refund staff who side with their courier and errant sellers .
The refund agents make this site a nightmare for customer given High rate of dishonest and errant sellers at shopee and given shoppee history of poor courier service .
The refund agents are dishonest and fabricate stories and come up with all excuse to avoid refunds,
For instance on 18th January, the courier lost 2 parcels and claimed its delivered and when I ask for photo proof they keep showing another parcel photo for all 3 parcels and refuse to refund us though we wasted alot of time writing in and showed courier is lying.The worse part is they expect you to take the dirty parcels inside your house and do filming of unboxing the parcel and show all the items inside parcel and then continue to film taking out each and every items and at the same time you must open up each item and show every part of the items for instance in the case of garments, bedsheets and towels which is unreasonable as then it becomes making a movie and not taking the video.So if you don't do such tedious and time consuming filming for each parcel and each item you cannot raise dispute for items that come dirty and damaged and items deliberately send wrong items by the dishonest sellers as they don't have stock of what you purchase.
In another instance we purchased 6 towels from a seller chimes who is a very irresponsible seller and pack items badly.
The refund agents wanted us to show every part of the 6 towel as we took out out of the package in a continous video.The seller chimes packed 6 towels badly with all dumped inside one thin dirty,black polymail plastic and the 3 pink towels smell bad and had yellow spot when we took one of it out of wrapper. Though we produced the unboxing video to show that the pink towels come from the package by seller chimes ,refund agent sided with seller and refuse to refund us.the video showed the Grocery bag dumped with 6 towels and don't even have plastic wrapper over it that is obvious in the video we submitted and yet the refund agent called lady wrote to us lying that Grocery bag is well packed inside plastic wrappers .are the refund agents blind or what ?if you want or raise refund for any damage or dirty or wrong garment or laser number of items send,this be come a tedious and unreasonable task to do filming of each parcels and each items inside the parce
Everybody is well aware that there are very bad reviews of shoppee courier and warehouse on how they dump parcel at void decks and dustBin area and every dirty flooring possible before courier bring these parcels to customers so its ridiculous refund agent expect you to take the dirty and dusty parcel into your house and do a movie out of unboxing and each item .
We had a very dishonest Vietnamese selelr who deliberately send lesser value items and not what we ordered and we wasted our time taking videos and submit but refund agents keep saying video not clear and insuffice as they are blind.we only realise later this Vietnamese seller had bad reviews of cheating other customers by sending missing and wrong and lesser value items that we complied and showed shoppee refund agents but they still keep finding fault with our unboxing video and chose to give our monies to the scamming seller.
For years we've Shop at ntuc FairPrice and asos and ebay and we never had such unreasonable demands made by refund agents such as those from the shoppe site for damaged and wrong items by seller.The shoppee refund agents are dishonest and insane.stay away unless you want to lose your monies to dishonest sellers and refund agents at shoppee

I cannot help but write a 2nd bad review about SPX. Previously I wrote that SPX lost my parcel. As I needed the item, I decided to order the same item from the same seller. Afterall, it wasn't the seller's fault as the parcel was lost by the courier. And I thought SPX would do better.
It was a mistake to think that SPX or shopee would try to improve. Once again, my parcel was lost in transit by the courier.
I would have received my item on 11/1, but due to the incompetency and terrible service from SPX, it's now 29/1 and I am without the item, and I have to once again source for it. I have wasted precious time from waiting, re ordering, waiting some more, and writing numerous complaint emails.
I would have given it a NEGATIVE rating as I feel even a 1* review is too good for it.

Terrible experience. Customer service only has template answers. Take no accountability for anything resulting in losses for the individual. Delivery partners are irresponsible and they don’t take any action