ShopHQ VIP Reviews 

shophq vip owes me over $300 in claims but i just saw they filed chapter 11 bankruptcy on june 30 2023. i called vip customer services and she said they "haven't been told to tell us that yet"...all of the charges are on my shophq credit card so i'm disputing the shipping on all of the purchases since i made the purchases with the assumption i would get reimbursed for the outrageously high shipping charges!

HQ had Christmas on with some dumb person getting dropping shiny crap all over the floor. In any case they advertised two deer on a stand for Christmas... white, silver and gold. I called to order the girl who answered did not know about it and it was not on the website.
get organized and do not just run orders. It looks like all they push is their jewelry.
very disappointed.

I’m giving 3 star because this month in June they are experiencing issues processing claims and payouts but yet they can’t give a time frame. No answer is not an answer. What is the issues they are having; mechanical, financial, workforce or Bankruptcy? ShopHQvip should provide a detailed explanation to paying customers. For them to say they're experiencing issues processing claims and payouts and can't give any explanation or timeframe for resolution is unacceptable.

I’m giving 4 star just because this month in June I don’t know what shopHQ VIP is doing they say they are experiencing issues processing claims and payouts but yet they can’t give a time frame that is all I’m upset with is they can’t give a timeline on it.
Shop HQ VIP has actually been good since I’ve gotten it, we shop at a few of the stores that’s on there market place list and so far every month when have profited it’s just this month June they are having issues but won’t give the time frame, but if they were not having issues and I got my check for June I would make the $16.95 back plus a profit so it’s nice

I did have a couple claims when I first started not get approved but that’s because I didn’t read the fine print, you can’t submit two receipts for the same retailer for the same day so that’s fine, that was my error. Also they couldn’t fully see my receipt for a claim so it wasn’t approved but when I contacted them and asked them why they told me and I resent a better picture and it was approved.

I saw someone say that ShopHQ VIP lies about the refund claims but there’s a section on the website that explains how they work they do state on there that payouts are sent on the 15th of every month for the month prior they even give an example they say if you order between the 1st - 31st of January it will be paid out on the 15th of February.

Someone else said they could not get there refund because they ordered a lot of watches and shop hq thinks the are going to sell them well it’s not so much that in the section that explains how it works they have written:
Any order that is deemed a commercial (non-personal) use or HIGH VOLUME/reseller order, at our sole discretion, will not be eligible.
So for that person they should have read the how it works section before making that large because even though you stated it was personal, you still ordered a high volume amount of watches yes they are for personal but it was the amount of watches they ordered.

Also I seen some people say how they didn’t know they were being charged for the vip program. That makes no sense because when on shop hq you pick your self to sign up for shophqvip and you get emails when you sign up letting you know, so how can you not know. And someone on another review said they were being charged for months but didn’t realize till after a year that they were being charged and were mad because they could only get 6 months refunded. Mot people check their bank accounts once a month or more I know we always check it because if something is not right then we want to get it fixed right away.
So people saying this negative stuff about not knowing they were charged seriously that’s messed up check your stuff every month.

Also read the how it works section on the website it explains everything. It even states the amount you can earn a year for shopping and shipping and returns from market place retailers it’s $1,000 a year for shopping $500 a year for shipping and $500 for returns.

Just fully read and if you have questions before signing up email them and ask questions.

It actually is a nice program like I said the only reason I’m giving it 4 stars is because of the issue they are having approving claims and sending payouts for this month and they don’t have a date when it will be fixed

Ordered a treadmill on May 8 found out weight capacity. Tried to cancel May 9 even though the order is not scheduled to ship out for weeks, they won’t allow me to cancel the order and even if it arrives and I refuse the order they’re going to still charge me shipping. It’s an absolute joke when you’re trying to even cancel the order this company sucks I will never order anything again from them. I’m just gonna go to my bank and. Dispute. This don’t buy anything from this company there, scandalous

so the VIP program for shophq is run by clarus commerce llc (now called ebbo) based in connecticut.
this program is false advertising and falls under unethical business practices as well. you need to report them to the state attorney general and federal trade commission.

the way it works is essentially this. they promise you thaat if you join the VIP program they will pay back all your shipping fees on shophq purchases and give you 5% cash back.

they dont actually pay out your claims until a month later after you make the purchase and submit the claim.
if you spend a lot on watches for personal usage ( as I did) they will make excuses to pay out the claims and say things like "well you purchased a lot of watches, so we suspect you could be buying for commercial, non personal usage, so we refuse to pay out your shipping claims".

they even falsely accused me of creating multiple accounts, which I never did...? I sent them an email through their websites inquiry form at one point, so maybe that is being twisted by someone into an "attempt to create multiple accounts"...?
regardless, both shophq and clarus commerce arent ethical companies. they have agents on live national TV advertising this vip program... which is blatant false advertising and fraud... im not sure how many people they've frauded but im thinking this could easily become a class action lawsuit.

when you tell someone to sign up for a program that will refund them for shipping expenses paid on their website... then that customer goes out and spends hundreds of dollars on shipping fees... then at the end of the month you tell them "hey you bought a lot of watches, we suspect you could be buying for commercial usage which is against our rules, so were going to cancel your cash back claims, but we can offer a refund for your membership of $16.95", that is fraud, its false advertising and probably a whole host of other things.

the customer spent hundreds on shipping fees while being told he would be getting them refunded... if the VIP program/clarus comes out and refuses to pay out the cash back claims they become liable for anything spent on those shipping fees, plus the time spent filing and submitting cash back claims, time spent online shopping etc.

i could easily see this company getting in major trouble for this... also you can add defamation to the list of things they engage in... they falsely accused me of creating multiple accounts to further make another excuse of refusing to pay out perfectly valid cash back claim under the VIP program... they falsely claimed I bought my watches for commercial usage just so they could weasel out of paying a $1000+ cash back claim... i still have all those watches months later which completely debunks their claim of me buying for non personal usage...
when they started getting desperate enough they even started saying that since I used offensive language with one of their customer service reps, that is also a reason for being removed from the program.
that is completely laughable because what honest person wouldn't get angry and use offensive language when someone steals essentially $1000+ from them? secondly, I was already removed from the program BEFORE any offensive language was used... so obviously the offensive language had nothing to do with being removed from the program, rather it is just an excuse to avoid paying out a claim.

their VIP program charges $16.95 a month... means you need to spend about $400 on online shopping in that month to break even and make $20 in cash back claims.. so if you dont do much shopping this program might be worth it? it seems their goal really is to get customers who sign up for the program but dont do any shopping or dont submit cash back claims... that way they profit of $16.95 a month from that customer...
if you spend a large amount on online shopping and things like jewelry or home goods or diamond coated watches from the shophq website... I would say don't sign up for this program... they're going to make excuses for paying out the claims... like falsely accusing you of making multiple accounts... or falsely claiming youre buying for non personal usage... or falsely saying you were removed for using offensive language...

If there was a rating below 1 star ,ShopHQ VIP membership program has earned it.
I was unsuccessful is making a claim for shipping reimbursement today. No one in that department seemed to know how to tell you how to submit a claim. I made 3 separate calls to 3 different agents. I’ve had this membership for several months and tried to submit my first claim today. I was on the phone for over an hour with various agents from that department. If a member cannot get a refund of shipping costs as the program has been advertised, then they are falsely advertising. Is it incompetence or malfeasance? You decide.
Frankly, I am surprised.
As for me, I am so disappointed with my experience today that I will not only cancel my membership in the VIP program, but I will not shop with Shop HQ again. I have made large purchases with them over the course of many years and now their brand has been forever tarnished by this experience.
I hope this review is helpful to someone, particularly SHOP HQ VIP PROGRAM.

2 times they've canceled my membership with no reason. The 1st time I didn't even get an email and contacted them to ask about it and the rep said she'd "escalate it to her supervisor" and that they'd contact me within 72 hours. This was a months ago and I never heard anything back. I called them and they said I needed to purchase something to sign up again. I did that and yesterday 4/10 I received an email saying "per your request we have canceled your subscription." I never requested that! I called customer service AGAIN and was told the exact same thing as last time and to buy something and sign up again. This all just seems like a SCAM to me because they keep canceling my membership on the days that the checks are supposed to be mailed out and all the receipts that I've entered have gone completely to waste. They just want people to keep purchasing things from them and not honor the 5% cash back on receipts! SCAMMERS!!

I returned 3 items to Shophq due to their error using their return label on 2/1/23. I began calling and emailing on 2/16/23 after their system didn't show the returns. After no response by email I then called customer svc and the agent advised my returns was received 2/13/23 at their warehouse and refunds takes 5-8 days. As of today 2/24/23 still no refund and no response from my request to be contacted by a manager a week ago. I will never shop with Shophq ever again

I purchased a laptop with a product protection plan on December 12, 2022. The computer has stopped working already and shop HQ. The manufacture and square trade will not help me.!! What was the point of buying a product protection plan if nothing is going to get fixed

WORST RIP OFF VIP CLUB!! I had purchased one item on Shop HQ-AND WITHOUT my knowledge, I was enrolled into the VIP club! I had not noticed the charge of 16.95-EACH MONTH! due to going thru some major health issues. I finally noticed that they were erroneously charging me when I was able to check my credit card statements and immediately cancelled it! Shop HQ did credit me(One Month ONLY) and tell me to submit whatever receipts I had during that time span while the club membership was active. Because I was still suffering medical issues, I did not have opportunity until Dec 2022 to submit the receipts-which I did.
I just called today to follow up- ShopHQ did not bother to previously mention that it had a 90 day policy of submission! I MISSED THE 90 DAYS BY 3 DAYS!!! I Explained my situation but the rep on the phone said there was nothing that they could do-WOW and OMG what a TOTAL SCAM!!! WILL NEVER SHOP WITH COMPANY AGAIN-Plus will make sure that the employees at my hospital ALL know about what happened!

I called to cancel my VIP membership. The representative was so nice and helpful. Not only did she cancel my membership, she offered me a REFUND! I was shocked! She then put me on hold, came back and said I was getting about 6 months refunded! I would have been satisfied with the cancelation but since I never used the program I appreciated the refund!

I had NO CHOICE …. I had to leave (1*) they deserve MINUS 100. The WORST SHOPPING NETWORK on TV. OMG. I ordered a pair of Dallas Prince earrings valued at $436.00. They sent me a tiny gold ring???? I contacted them by email took pictures of what they sent plus calling them No feedback. So DISGUSTED. They have all my money and I’m stuck with this ring I don’t want. REFUND MY MONEY!!!!

Bought an Invicta watch on 10/17/22 from this store on value pay and the item was never shipped out. Called customer service on 10/19/22 to inquire about the status of the watch and was lied to by the customer service department. I waited until 10/24/22 to go online to see the status of the purchase and saw it has been canceled by the store. Called customer service and spoke to a person by the name of Apple and she gave me the run around for 25 minutes and still, I did not get the reason for the cancelation. My advice to others would be to pass up this store for shopping online because they lack decent customer service rules in the selling of merchandise on their online store. I am still waiting for my refund to be returned to my account. If you notice I did not say anything about a VIP Shophq program this really shows how sad they are. Do not respond unless you are really going to help the customer by adding a response to the Shophq review below.

Cancelled my membership for no reason. Have been speaking with a manager who informed it was done by the corporate office with no additional details. Have been waiting for someone to get back to me for almost two months. What a joke!

I called ShopHQ VIP customer service to ask them to allow me a one time refund and they said NO. It seems I joined the VIP membership in November 2021 via the 30 days free trial. Like a senior person that I am, I forgot to call to cancel before the 30 days and I forgot that I had enrolled. I bought 2 items, one in November 2021 and December 2021 that I did not claim refund for shopping and shipping. Of course the 30 days free trial is over and my credit card was being charged a monthly fee of $16.95 since November 2021 until now, which is October 2022. I bought some items from ShopHQ last month in September 2022 and realized I have the membership.

They told me I cannot submit for refund my items in November and December because it is outside of the 60 days claims period. I spoke with a supervisor named Samantha who told me they can't do it. I told her I would share this on twitter and facebook. She told me I should do it if I feel I have to. It shows they do not care about customers relationship. It is of no skin off their noses if ShopHQ loses any customers. They are considered 3rd party vendors. But ShopHQ should care. My question is, isn't this unacceptable? I am sure they have been charging many unsuspecting customer who forgot to cancel their 30 day free trial membership and were happily charging us the monthly $16.95 till kingdom come. Don't you think you should change the policy of 60days? I would think as long as you are still an active member you are able to ask for this refund. I am so upset I am thinking of canceling my ShopHQ VIPcard and ShopHQ shopping as well. There is always other HSN and QVC I can shop at. I think I should also write to the BBB bureau that this ShopHQ VIP card is really out to defraud older customers who are not paying attention. Shame on you!

I posted 3 days ago about VIP cancelling my membership because they could not bill my expired credit card. This happens even though it is impossible to update the credit card. The only way to rejoin VIP is to make a purchase at SHOPHQ. After 3 failed attempts to rejoin I learned yesterday from a credible VIP supervisor that I am in the penalty box for 2 months. When your membership is cancelled, even if it is not your fault, you cannot rejoin VIP for 2 months, no matter how many SHOPHQ purchases you make. Why doesn't anyone else at VIP or SHOPHQ know this? Why do they keep telling me to try again and make another purchase? This is insanity. If anyone knows of another 5% rebate program as an alternative, kindly post it.

When I ordered the site said they were "In Stock" After a week with no communication I checked and it said "Backordered" waited another week and contacted and they said I can't cancel order because it is being "Prepared" for shipment? They couldn't give a ship date or whether it will ever ship. This was the first time I have ever ordered from one of the shopping channels, Never Again!

Ordered multiple watches, received not one but a few of them that are clearly used with damaged packaging and does not match the pictures from the product page whatsoever. I left a product review indicating this problem but my review got "moderated" so my description of the issue of shipping used watches got erased.

HORRIBLE HORRIBLE EXPERIENCE I WILL NEVER PURCHASE, ENDORSE OR RECOMMEND YOUR COMPANY THE WAY I WAS TREATED BY YOUR COMPANY IS RIDICULOUS. I AM SO STUNNED AT YOUR LACK OF ATTENTION, CARE OR CONCERN ABOUT MY SITUATION THAT I WILL GO ONTO EVERY POSSIBLE REVIEW WEBSITE TO MAKE SURE THAT ANYONE READING THEM WILL BE ADEQUATELY “WARNED” ABOUT YOUR TERRIBLE CUSTOMER SERVICE AND YOUR QUESTIONABLE BUSINESS PRACTICES … BOTTOM LINE YOU LOST A POTENTIAL CUSTOMER WHO SPENT CLOSE TO $300.00 ON AN INVICTA WATCH ONLY TO FINALLY HAVE IT RETURNED BACK FOR A FULL REFUND DUE TO MULTIPLE AND I DO MEAN “MULTIPLE” ERRORS BY YOUR COMPANY, BESIDES MANY,MANY ERRORS WASTED TIME AND “COUNTLESS” CASES I WROTE TO YOU THAT EITHER WENT UNANSWERED OR TOOK DAYS TO RESPOND BACK ( WITH NO RESOLUTION JUST COOKIE CUTTER AUTO RESPONSES) AND YOUR “BLAISE” CUSTOMER SERVICE REPS LEAVE ALOT TO BE DESIRED, SPEND THE MONEY AND TRAIN PEOPLE WHO ACTUALLY CARE AND WANT TO HELP CUSTOMERS SOLVE THERE ISSUES REAL CUSTOMER SERVICE NOT UNENTHUSIASTIC REPS. IVE BEEN PATIENT I REALLY HAVE BUT YOUR COMPANY PUT ME THRU THE RINGER AND IT WAS TOO MUCH TO DEAL WITH, WRONG PRODUCT,WRONG STYLE NO FOLLOWUP OR ASSISTANCE NO CARING OR CONCERN AT ALL FUNNY YOU PRAISED AS A “FIRST TIME CUSTOMER” AND I ENDED UP BEING A “NEVER EVER CUSTOMER AGAIN” WHAT IS ALSO AMAZING IS YOUR COMPANY HAD THE “NERVE” TO PUT THE COMPLETE “BLAME” ON INVICTA!!!! YOU ACTUALLY SENT ME A MESSAGE BLAMING THEM FOR ALL “YOUR ERRORS” INSTEAD OF TAKING RESPONSIBILITY FOR YOUR MISTAKES, LISTEN I PAID YOU $300.00 NOT THEM! I CALLED YOUR COMPANY NOT THEM!! IVE TRIED MULTIPLE TIMES TO CONTACT NOT THEM, YET YOU BLAME INVICTA? I WILL BE CONTACTING THEM TO ADVISE THEM OF YOUR REPLY “BLAMING” THEM FOR ALL YOUR SHORTCOMINGS IM SURE THEY WILL BE INTERESTED IN YOUR RESPONSE,ITS A SHAME YOU BLEW AN OPPORTUNITY TO KEEP A CUSTOMER FOR LIFE, BUT YOUR FINAL SOLUTION TO ALL MY INQUIRIES WAS WEAK,INADEQUATE AND MADE ABSOLUTELY NO SENSE, DID YOU ACTUALLY READ AND UNDERSTAND MY CONCERNS? APPARENTLY NOT… TOO BAD SHOPHQ I AM CURRENTLY SPENDING MY FUNDS ON ANOTHER RETAILER WHO VALUES ME AS A CUSTOMER,SADLY YOU DIDNT

GOODBYE AND GOOD RIDDANCE