Appears SHOP HQ and Synchrony Bank are double charging on remaining flex pays. Paid off my Synchrony Bank SHOP Card with all Value pays completed but SHOP HQ said they have not been paid. Something is... See more
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Continue to call about denied claims with no one who can give me a straight answer or call back. From what I've been told, the reason for the denial may be because I have submitted refund requests fo... See more
I submit an item and it has happened several times where shophq vip declined the order. Saying it's already been submitted. And than find out it hasn't. I order several items under the same order numb... See more
Reps answering the phone do not have adequate information ex: no totals or when to expect refunds. When asked to escalate, it was not done, called back requesting a supervisor, was hung up on, 3rd req... See more
Company replied
Company details
Written by the company
SHOP AND SAVE WITH SHOPHQ® VIP ShopHQ® VIP gives you exclusive savings at ShopHQ and 1,000+ other retailers in our Marketplace. Whether you shop online, in-store, over the phone, or by mail, you'll save more money on your purchases from popular retailers you know and love. FREE SHIPPING REFUNDS Save with Free Shipping Refunds on ShopHQ and Marketplace purchases FREE RETURN SHIPPING REFUNDS Save with Free Return Shipping Refunds on ShopHQ and Marketplace purchases 5% CASH BACK AT SHOPHQ Earn 5% cash back on all your ShopHQ® purchases 5% CASH BACK AT MARKETPLACE RETAILERS Earn 5% cash back at 1,000+ retailers in the Marketplace SEE ALL RETAILERS SATISFACTION GUARANTEE! No long-term commitment. Cancel anytime at www.ShopHQVIP.com or by calling 877-808-4846. Our award-winning ShopHQ VIP Customer Service provides 24/7 support, designed to fit your schedule. HOW IT WORKS FAQ
Contact info
P.O. Box 290728, 06129-0728, Wethersfield, CT, United States
- 877-808-4846
- CustomerService@ShopHQVIP.com
- shophqvip.com
2.1
Poor
945 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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GOOD
The rewards program they have is good and the check comes in the mail pretty quick you usually get the check in 3 to 5 days not a bad program if you like to shop.
November 20, 2021
Reply from ShopHQ VIP
Thank you for the review, Jamie! On top of the unlimited cashback and shipping on all our ShopHQ purchases, please make sure you take full advantage on all our VIP benefits:
- 5% cashback on our marketplaces.
- Up to $10 per claim and up to $500 a year in Shipping Rebates for VIP Marketplace purchases, added to your Savings Center.
-Up to $10 per claim and up to $500 a year in Return Shipping Rebates, added to your Savings
Our customer service team is available 24/7 to address any issues you may have!
Happy Shopping!
Sarah
Customer Service Specialist
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I was told with this membership I would…
I was told with this membership I would get free shipping and I have not received any of my shipping back.
November 19, 2021
Reply from ShopHQ VIP
We appreciate your feedback, Deidre. I am going to contact you via email to address any concerns you may have and make sure you are receiving the full benefits of our VIP program!
In the meantime, if you have any questions, please let us know! We'd love to help!
Happy Shopping!
Sarah
Customer Service Specialist
I get my money back easily where I shop…
I get my money back easily where I shop anyway. No brainer. I love ShopHQ
VIP.
November 19, 2021
Reply from ShopHQ VIP
We love your review, Melody! If you have any questions, please let us know! We'd be happy to assist you!
Happy Shopping!
Sarah
Customer Service Specialist
ShopHQ VIP IS MUST
ShopHQ offers a wide variety of high quality products for all ages. VIP is a great opportunity to save on shipping costs and the easy pay is available for your purchases! Would definitely recommend that you take advantage of the wonderful deals available every day!
November 19, 2021
Reply from ShopHQ VIP
We love this review and we're so happy to hear that you are saving, Shelly! If you have any questions, please let us know! We're available 24/7 to help!
Happy Shopping!
Sarah
Customer Service Specialist
Continue to call about denied claims…
Continue to call about denied claims with no one who can give me a straight answer or call back. From what I've been told, the reason for the denial may be because I have submitted refund requests for the same order# more than once. That would be because some orders have been shipped on several different days in separate shipments. This happens, I assume, due to product availability & inventory which I have no control over. If this is indeed the reason for the denials, that is a huge flaw in the.SHOPHQ VIP system.
November 19, 2021
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Llove the refunds of cash back
I love the refunds of cash back and shipping charges for so many companies.
So happy with the companies that sell there products on the show.
November 19, 2021
Slow to approve refunds.
November 19, 2021
Reply from ShopHQ VIP
Thank you for your review, Mary. Rebates are processed in the order in which they are received. We ask members to please allow 2-4 weeks for processing, after we have received the necessary proof-of-purchase.
Happy Shopping!
Juleen
Customer Service Specialist
I am very happy with this program
I am very happy with this program. When I have had a question or issue in the past, I have had excellent admin assistance to resolve the issue.
November 19, 2021
Reply from ShopHQ VIP
Thank you for your review, Tee! We're happy to hear that you're enjoying the ShopHQ VIP program, and have been receiving timely responses from our customer support team.
We're available 24/7, including holidays to help!
Happy Shopping!
Juleen
Customer Service Specialist
Reply from ShopHQ VIP
We appreciate your review, Annette! We love to ensure that our members are utilizing their benefits and receiving their monthly checks!
If you have any questions, please let us know! We'd be happy to assist you!
Happy Shopping!
Juleen
Customer Service Specialist
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They accidentally canceled my VIP…Rip Off !!!
They accidentally canceled my VIP account. I had hundreds of dollars in purchases to be approved. They said I had to open a new account and those items would transfer. Nope!! I lost my free shipping and the 5% rebate. I tried for 3 months to get this straightened out. I did everything that said to do and they never did fix it. This was their mistake to fix, not mine. And on top of it all, I was paying the membership fee.
November 19, 2021
Reply from ShopHQ VIP
Thank you for your review, Rebecca. A member of our team will contact you shortly to discuss the details of your account.
Happy Shopping!
Juleen
Customer Service Specialist
The process to get your refund is very…
The process to get your refund is very easy. Your refund check comes when they say it is going to come.
November 19, 2021
Reply from ShopHQ VIP
We're so happy that you're enjoying the ShopHQ VIP program, Ramona! We love to ensure that our members are receiving their checks in a timely manner!
If you have any questions, please let us know! We're available 24/7, including holidays, to help!
Happy Shopping!
Juleen
Customer Service Specialist
Love love love shophqvip
Love love love shophqvip. Really would love to see the $1000.00 limit raised. I do a lot of shopping.
November 15, 2021
Unprompted review
Very happy with ShopHQ VIP 😊
November 3, 2021
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I requested to send my check to a new…
I requested to send my check to a new address and it was sent to an old address that I don’t live anymore but prior i got 2 checks in my new residence. Then i called to change address again cus i moved to my daughter’s house this time. I called twice already and no confirmation or notification if the issue was escalated and it had to be done again the 2nd time i followed up, until now no word.
November 1, 2021
Reply from ShopHQ VIP
We appreciate your feedback, Maria! I would be happy to contact you via email to confirm your address and reissue your checks.
In the meantime, please let us know if you have any questions! We'd be happy to help!
Happy Shopping!
Baillie
Customer Service Specialist
Always having a problem with claims!
I submit an item and it has happened several times where shophq vip declined the order. Saying it's already been submitted. And than find out it hasn't. I order several items under the same order number. Items shipped separately and one item will be approved and deny the others. They can see they are all under the same order number
October 28, 2021
Great to receive your shipping charge…
Great to receive your shipping charge and return shipping charges
October 28, 2021
Reply from ShopHQ VIP
We're so happy that you're enjoying the ShopHQ VIP program, Nancy! Not only can you receive a refund for your shipping and return shipping charges, but you can also receive 5% cashback for all your ShopHQ VIP purchases and purchases made from the retailers in our Marketplace!
If you have any questions, please let us know! We're available 24/7, including holidays, to help!
Happy Shopping!
Baillie
Customer Service Specialist
This program needs improvement
This program needs improvement. Its not easy, its time consuming, confusing, and should be revamped. Definitely thinking about cancelling.
October 27, 2021
Reply from ShopHQ VIP
We appreciate your feedback, Melissa. I would be happy to contact you via email to address any concerns you may have and offer other options to make the process easier.
In the meantime, if you have any questions, please let us know! We'd love to help!
Happy Shopping!
Baillie
Customer Service Specialist
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Great program with free shipping and great customer service
Great program with free shipping, 5% rewards. If you purchase a lot of products you can't beat the benefits, and the savings are exact month after month very satisfied, excellent customer service as well.
October 27, 2021
Reply from ShopHQ VIP
Wow! Thank you for the high compliment, John! We love it when our members use their full benefits! We also love helping our members, so much so that we're available 24/7, including holidays, to help!
Happy Shopping!
Baillie
Customer Service Specialist
I really like this perk
I really like this perk, I’ve been having a blast shopping with ShopHQ and other sites….
October 27, 2021
Reply from ShopHQ VIP
We're delighted that you're having fun with the ShopHQ VIP program, Maria! We love it when our members are utilizing their full benefits!
If you have any questions, please let us know! We'd be happy to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
ShopHQ VIP Program
,I absolutely would recommend ShopVIP Progam to my friends and family. I will say shopping at ShopHQ you’re getting great quality purchases and services,
October 27, 2021
Reply from ShopHQ VIP
We love your review, Barbara! Our customer service team is available 24/7 to address any issues you may have!
Please contact us if you have any questions! We'd be happy to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
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