Luxium Reviews 

1,369
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,259 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the product's quality, describing items as well-made, durable, and often surpassing initial expectations regarding construction and features. Reviewers found the website easy to navigate with clear product descriptions, making the ordering process smooth and straightforward from start to finish. Many people also appreciated the quick order confirmations and the overall user-friendly experience, making shopping enjoyable. However, some people mentioned issues with product durability, with devices stopping working or screens going blank after a relatively short time of use. Specific problems included buttons ceasing to function and watches failing to turn on or charge, leading to dissatisfaction.

What people talk about most

Product

Customers had positive experiences with product, with many considering it a solid and decent purchase that... See more

User experience

Consumers find user experience to be positive, with many praising the easy setup and user-friendly website... See more

Website

Reviewers express satisfaction with the website, highlighting its user-friendly design and ease of... See more

Order

Customers consistently note positive experiences with order, praising the smooth and user-friendly ordering... See more

Quality

Reviewers highlight positive aspects of quality, praising the solid build, accurate tracking, and overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After much research into purchase options, I was impressed by what was on offer through this brand. The watch I chose was a good size and not too big like many others. Its features were great but even... See more

Rated 5 out of 5 stars

I love how detailed the advertisement is. I clicked right away. I have been looking for a sturdy watch for my contractor husband. The website gave loads more information and I was sold on it stra... See more

Rated 5 out of 5 stars

Process was easy from start to finish and website was a breeze to nevigate Reading the reviews available I do not expect any problems when my order arrives

Rated 5 out of 5 stars

Had my eye on one of these watches for a while., so I took advantage of the 20% off and purchased the Luxium Stinger. I was not sure if it was going to be available to ship to the U.K. but it is and... See more


Company details

  1. #25 of 46 best companies in Watch Store
  2. #20 of 66 best companies in Electronics Company
  3. #2 of 11 best companies in Watch Manufacturer

Written by the company

At Luxium, we believe technology should be tough, reliable, and accessible. You shouldn’t have to spend a fortune just to get gear that actually works when you need it. That’s why we focus on creating durable, high-performance products that are built to last without the big-tech price tag. Built strong. Priced fair. Made to last. That’s the Luxium standard.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(1,369)

1,249 reviews in the last 12 months

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Rated 5 out of 5 stars

The ultra’s sleep tracking has really…

The ultra’s sleep tracking has really helped me adjust my routine. I didn’t think I was getting enough rest until I saw my scores and now I’m making a conscious effort to sleep earlier. It’s been a game changer.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD

NEVER received the product. Then they had the balls to say it was "lost in transit" THEN they send me an email saying the new product had issues. My credit card company gave me the money back immediately. FRAUD!!!!!!!!!

April 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Ordered my watch on 4/27/26 still…

Ordered my watch on 4/27/26 still haven’t received it. They claimed it was lost in transit and they are now trying to say that they are sending another one. YEAH RIGHT. The company doesn’t exist the address is a coffee shop in nv. Paid with a credit card. Still trying to dispute the sale. DO NOT ORDER FROM THIS COMPANY

April 27, 2026
Unprompted review
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Rated 1 out of 5 stars

Scam

Scam. I purchased my watch back in April. It's says it's shipped. But nothing has been delivered yet. Emailed them multiple times and no response. They don't have a number to call. Terrible customer service.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I took the ultra hiking and it was…

I took the ultra hiking and it was amazing. The battery lasted the whole day, even after tracking my steps and heart rate. I was really impressed that it still had some juice left by the time I got home.

April 22, 2026
Rated 1 out of 5 stars

I stay away from this company would give a 0 if I could

I would give a 0 if I could. Just got my shield. Does not work. No response from several emails and post. They say lifetime warranty because they will not respond to you. Do not buy from this company, I basically donated 100+ for nothing. I hope they get caught for being a fraud company. This is why thy don’t take a paypal because u could file a claim with them and they would have to answer to it. Stay away from lexium

May 5, 2026
Unprompted review
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Rated 1 out of 5 stars

Lifetime guarantee is fictitious

Lifetime guarantee is totally fictitious! Nice watch but just stopped working and after very poor customer service I'm told that under the life-time guarantee I am 'not approved'. No reasoning given so can only assume that this is no guarantee at all

May 6, 2026
Unprompted review

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