Luxium Reviews 

1,368
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,262 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the products to be well-made, functional, and exactly as advertised, with many appreciating the detailed descriptions that helped them make informed decisions. The website and ordering process were consistently praised for being easy to navigate, quick, and providing ample information, making the overall buying experience enjoyable. However, some customers also noted issues with product durability, experiencing malfunctions like blank screens or non-working buttons after a period of use. Additionally, a few people were dissatisfied with customer service, citing slow email responses and difficulties with returns for unopened products.

What people talk about most

Product

Customers had positive experiences with product, with many considering it a solid and decent purchase that... See more

User experience

Consumers find user experience to be positive, with many praising the easy setup and user-friendly website... See more

Website

Reviewers express satisfaction with the website, highlighting its user-friendly design and ease of... See more

Order

Customers consistently note positive experiences with order, praising the smooth and user-friendly ordering... See more

Quality

Reviewers highlight positive aspects of quality, praising the solid build, accurate tracking, and overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After much research into purchase options, I was impressed by what was on offer through this brand. The watch I chose was a good size and not too big like many others. Its features were great but even... See more

Rated 5 out of 5 stars

I love how detailed the advertisement is. I clicked right away. I have been looking for a sturdy watch for my contractor husband. The website gave loads more information and I was sold on it stra... See more

Rated 5 out of 5 stars

Process was easy from start to finish and website was a breeze to nevigate Reading the reviews available I do not expect any problems when my order arrives


Company details

  1. #27 of 46 best companies in Watch Store
  2. #19 of 66 best companies in Electronics Company
  3. #2 of 11 best companies in Watch Manufacturer

Written by the company

At Luxium, we believe technology should be tough, reliable, and accessible. You shouldn’t have to spend a fortune just to get gear that actually works when you need it. That’s why we focus on creating durable, high-performance products that are built to last without the big-tech price tag. Built strong. Priced fair. Made to last. That’s the Luxium standard.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,368)

1,248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Watch stopped working only got it at…

Watch stopped working only got it at Christmas time have emailed luxium many times on there contract email. All I get is do you want to buy a watch. NO just reply with instructions what I need to do. LUXIUM GET STUFFED WOULD NOT RECOMMEND THIS WATCH ST ALL.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

switched from garmin

Switched from garmin to the shield and I don’t really miss much. Maybe the app could improve a bit but hardware wise it’s solid.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I've ordered one but I've tried to cancel it straight away after purchase. My email was ignored. 2 days later I've received an email about packages being lost, I've replied to that again saying I've tried to cancel it. I'm guessing the watch is on the way but I've read some very bad reviews is general.
So far 1 star for customer service.
Update; Watch arrive, comes from CHINA! Its not a US watch as described, and it's unbranded.

April 28, 2026
Unprompted review
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Rated 5 out of 5 stars

switched from garmin

Switched from garmin to the shield and I don’t really miss much. Maybe the app could improve a bit but hardware wise it’s solid.

March 30, 2026
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Rated 1 out of 5 stars

These guys are scam artist said my…

These guys are scam artist said my watch was delivered and it never was I sent email after email and never got a response so now I was stuck paying 130 dollars for a watch I never received. I ended up going to buy an Apple Watch just beaten especially if using sites like affirm to pay for items. I would never send any one to these guys

March 27, 2026
Unprompted review
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Rated 5 out of 5 stars

perfect for work

The stinger notifications have been super useful for me at work. I can’t always grab my phone so just checking my wrist saves time.

April 8, 2026
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Rated 5 out of 5 stars

way more than just looks

Picked up the ultra mostly for the look, wasn’t expecting much tbh. But after using it a bit, the tracking is actually pretty solid. Steps, sleep, heart rate all seem accurate enough for me.

March 21, 2026
Rated 1 out of 5 stars

worst watch buying experience

This is the worst watch buying experience ever. I've tried several times to contact you regarding my issues. I tried to cancel before my order was shipped after reading real reviews. Once the watch did arrive it look like it came straight from temu, you guys slaped on a shipping label from Henderson, NV and shipped to me. The extra add on watch band is also as cheap as can be. The tool to resize broke and couldn't even push the pins. Everything about the watch and the band is a disappointment. No customer support or contact after they collect their money. Very frustrating and disappointing.

April 16, 2026
Unprompted review

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