Shopminivip Reviews 

643
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the excellent quality of the products, including hoodies, jumpers, and other items, often noting they are well-made and true to description. Many also appreciate the straightforward and easy online ordering process. However, some customers also noted significant issues with customer service response times, with many reporting no replies or very delayed communication. A notable number of people experienced problems with orders, including items not arriving, significant delivery delays, or receiving incorrect or damaged products.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising items like hoodies,... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the online ordering process super... See more

Quality

People report positive experiences with quality, with many customers praising the excellent quality of items... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising quick and fast... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting no response from... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 2 out of 5 stars

I messaged immediately after I ordered and asked for the school name on my personalised item to be amended as I had written it incorrectly but unfortunately I never received a response. The product it... See more

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us



Contact info

3.0

Average

TrustScore 3 out of 5

643 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.0

All reviews

(643)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Product

Product, once received, was good quality and beautiful, but unfortunately, through no fault of Shopminivip, their delivery didn’t arrive on time, it was two days late and all down to Royal Mail. I think they need to look into their delivery options.

March 27, 2025
Rated 4 out of 5 stars

Lovely item!

Lovely item but didn't receive until 4 days after Mother's Day. I only saw it advertised the week before Mother's Day but it was saying Express Delivery in 2-3 working days so thought it would get here in time. I know it had to be personalised so think the cut off for ordering for Mother's Day should have been days or even a week earlier.
Went round the houses once in the hands of Royal Snail Mail.....nothing express about it so wish I hadn't bother with the cost of Express postage.

March 28, 2025
Rated 1 out of 5 stars

Terrible service

Ordered over a month ago items not arrrived contacted them all they said was should have arrived let us check then no contact

February 23, 2025
Unprompted review
Rated 1 out of 5 stars

What a disappointing first experience

What a disappointing first experience. Wished I would of read review first. Placed order 3 March which was confirmed. These were birthday gifts for grandsons. Had dispatch notification of full order the main items 2 personalised tracksuits not there. Contacted company by email who then messaged back saying sorry out of stock will send a refund. NOT good enough when we're they going to inform me now have to rush round trying to buy another gift for them. Terrible company I like to order from small businesses but never again eith this one. They don't answer phone either.

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

Money taken but nothing delivered. Do not use.

I ordered on January 30th and my order stated 4 to 6 days delivery. It has now been 12 days since ordering and my order is not here. I have contacted shop mini VIP via their messenger service and also via email and have had no response but money was taken from my account.
Shocking customer service and I do not recommend buying from this company.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Sweatshirt …

The sweatshirt looks lovely online so I ordered it for my grandson and its so beautiful . The printing is great and the colour and its grat quality too, he's going to look gorgeous in it

January 15, 2025
Rated 1 out of 5 stars

DO NOT ORDER

DO NOT ORDER. I paid for an item that was delivered ages past the estimated delivery date so no longer needed it. I requested a returns label 15 times and nobody ever got back to me. Had to go through my bank to get a refund. AVOID!!!

December 9, 2024
Unprompted review

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