Shopminivip Reviews 

642
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, including hoodies, jumpers, and other items, often noting they are well-made and true to size. Many also appreciate the ease of the online ordering process and the realistic previews provided on the website. However, some customers experienced significant issues with delivery times, with orders arriving much later than expected or not at all, even when express delivery was paid for. There is also considerable dissatisfaction with customer service, as many people report not receiving responses to emails or having difficulty getting refunds for incorrect or undelivered items. A few reviewers also noted receiving items that did not match the product images or had incorrect personalization.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising items like hoodies,... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the online ordering process super... See more

Quality

People report positive experiences with quality, with many customers praising the excellent quality of items... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising quick and fast... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting no response from... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 2 out of 5 stars

I messaged immediately after I ordered and asked for the school name on my personalised item to be amended as I had written it incorrectly but unfortunately I never received a response. The product it... See more

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us



Contact info

3.0

Average

TrustScore 3 out of 5

642 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.0

All reviews

(642)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A total scam all there reviews are made…

A total scam all there reviews are made up by them self do not order from them as they will take your payment an you will not receive your items an you can’t get hold of them then will email you saying contact Royal Mail when we receive our money back from Royal Mail we will refund you never will a scam site do not order anything from these people

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!!
Do not order from this company. I ordered a bag months ago for my daughter starting school. Nothing came!!! The email responses are minimal. Still nothing resolved no items or refund! Trust me do not order.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Don't expect to receive what you order

What I received was absolutely nothing like the picture on the listing. I ordered one mid-size reversible octopus with fancy font name written on the leg. Instead I received two cheap tiny octopi with the name stuck on in comic sans. Don't expect your orders to turn up like the picture.
Unfortunately can't return as the item was personalised and I needed it as a gift ASAP... Was incredibly disappointing for myself and the receiver. Fortunately not too expensive...

August 5, 2025
Rated 2 out of 5 stars

Cheaply made "labubu" keyring.

It was a very tatty, flimsy plastic with terrible name print labubu keyring, I paid 10 pound all together including shipping for something you could win at the 2p machines in the arcade. Poor print quality too.

Very disappointed.

July 30, 2025
Rated 4 out of 5 stars

Personalised Note books

Order was easy to place online and personalise the items. 4-6 working days was more than acceptable as I’d ordered well in advance of the end of school term. Items were lovely on arrival.
Unfortunately it took 6 weeks to arrive. 😓. Instead of me chasing twice maybe a good customer service would have been to email that there was high demand for the note books and on 2nd email problem with supplier.
Either way I now have my items and the recipients I’m sure will love them

June 25, 2025
Rated 1 out of 5 stars

Missing part of order

Lovely cousin crew t-shirts arrived but only 3 out of the 4 t-shirts ordered. Number on website just permanently ‘user busy’ and no response to my email trying to rectify. Dismal customer services..,If you see this please kindly reply to my email

April 29, 2025

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