Shopping In Japan NET Reviews 

2,788
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing prompt communication, professional guidance, and extremely helpful staff throughout the entire ordering and purchase process. People also love the remarkably fast delivery and secure packaging, regularly noting wonderful unexpected gifts and delightful personal notes included safely inside every single box. Some people also felt strongly that buyers should carefully check the fine print regarding international customs duties and local taxes. Consumers additionally pointed out that acquiring rare collector items from overseas naturally involves understanding and managing these separate importation fees.

What people talk about most

Product

Consumers find product to be positive, highlighting genuine watches that arrive exactly as described in... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting impressively fast... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Reviewers highlight positive aspects of the order process, expressing deep satisfaction and delight with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a pleasure dealing with Shopping in Japan. Once “my watch” was back in stock, the order was filled promptly, securely packaged and got to Canada quickly. The product was exactly as described... See more

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more


Company details

  1. #1 of 44 best companies in Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,788)

351 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic experience

I received my watch within just one week, which was impressively fast. I truly appreciated the excellent customer service; Erika was incredibly helpful and explained everything clearly throughout the entire ordering process. Overall, it was a fantastic experience, and I’m very happy with my purchase. (From Japan to Mongolia)

March 17, 2026
Rated 5 out of 5 stars

Japan to UK

Product as described, kanji dial as advertised - very informative with shipping details. Well packaged and this company pays attention to detail. I would recommend using them.

March 16, 2026
Rated 5 out of 5 stars

Thank you

Thank you for the overall positive experience. This was my first time purchasing an item from Japan, and since it was a gift for my father, I was initially concerned about the shipping process to Poland.
Everything went smoothly, and the consultant, Erika Aoki, provided helpful assistance throughout the process. I also appreciated the small gifts included with the order :)
Thank you once again! I will consider purchasing my next watch from your store in the future.

March 15, 2026
Rated 5 out of 5 stars

10/10 experience shopping at SIJ

I'm more than please with my experience shopping at SIJ. As soon as I placed my order I started to receive updates. My shipment arrived to North America from Japanese within 3 days !!! Package came well protected/wrapped for safe shipping. Item was as described in photos and description. Do not hesitate and buy with confidence! I most certainly will return again !

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Best site

Honestly, the process was seamless from start to finish. Very good price for the watch, the packaging was 10/10, the snacks were amazing and the extras were so cute. Erika was also a gem and there whenever I needed. The watch was in perfect condition!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Quick Shipping

The customer care representative answered all my queries promptly. The product was delivered within 4 days in excellent condition, along with Japan postcard and snacks. Looking forward to buying more watches from Shopping In Japan. I would definitely recommend them to others.

February 10, 2026
Rated 5 out of 5 stars

Seemless Purchase the whole way.

I had no issues with the purchase. The tracking information was clear and I was updated along the entire route. I was made aware of the additional tariff charges that had to be applied as well. When the item arrived it was packaged perfectly, was exactly as described, and has been a wonderful addition to my collection.

February 5, 2026

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