Shrig Shop Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are just as pictured and made to a high standard. Many consumers highlight the efficient and speedy delivery service, often mentioning that orders arrive quickly and are well-packaged. The ordering process is frequently described as easy and smooth, contributing to a positive overall experience. However, some customers also noted occasional issues with delivery, such as delayed arrivals or missing items. A few people mentioned not receiving order confirmations, leading to uncertainty about their purchase status. Additionally, some reviewers found the shipping charges to be excessive for certain destinations or order values.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the high quality of... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising the speed and... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products. Many... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of navigating the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and personal... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered two t shirts from Christmas presents and emailed the company to ask if they expedite shipping. I received an email the next day to say they would send out asap. The t shirts arrived withi... See more

Company replied

Rated 5 out of 5 stars

The quality of goods, speed of delivery, packaging all very good. Easy to order however only downside was I didn’t receive a confirmation of order placement and delivery so was left in the dark till... See more

Company replied

Rated 5 out of 5 stars

The most amazing customer service. I don't think I have ever had such a positive online experience with an international company. I was kept up do date on my delivery via email and instagram, and when... See more

Company replied

Rated 5 out of 5 stars

I’ve browsed the shop many times but finally bought something because of their charity promotion. I love my hat it’s just like the pictures. The customer services was fantastic and they were very help... See more

Company replied


Company details

  1. Poster Store
  2. Art Dealer
  3. Art Gallery

Written by the company

Shrig Shop is an online shop founded by artist David Shrigley and gallerist Nicolai Wallner. Together we make posters, postcards and other great stuff, created exclusively by David Shrigley and Shrig Shop, serving as an extension of his artistic practice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The T-shirt was great

The T-shirt was great - just right as gift for my dughter's partner. Service also excellent - I emailed to mention the birthday deadline and had a nice, personal reply back telling me that it would arrive on time. I loved that. And then it did arrive exactly as promised.

June 6, 2025
Unprompted review
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Reply from Shrig Shop

We're so happy to hear that Esther -- thanks for taking the time to review us on Trustpilot, and I hope the T-Shirt gives your daughter's partner a lot of pleasure :)

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Rated 5 out of 5 stars

I Bloody Love This Stuff!

David Shrigley's work is wonderful! It makes me smile. A lot.
It's so nice that through the Shrig Shop I'm able to purchase some of these great designs for myself (and for pressies).
The items are high quality and the online ordering process is easy.
It takes quite a while for delivery to Australia, but this is all explained upfront, so there are no nasty surprises. It's well worth the wait! Thank you, and 'Congratulations On Your Achievement'.

June 8, 2025
Unprompted review
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Reply from Shrig Shop

Thanks Loolie, we are happy that you like the stuff and that it arrived safely :)

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service - managed to expedite my delivery for a birthday present in super speed and gift was really well packaged, thank you so much! Will be ordering more from DS!

July 1, 2025
Unprompted review
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Reply from Shrig Shop

Thanks so much for taking the time to review us!

Rated 5 out of 5 stars

Everything is good 👍👍👍

The products I received were of high quality. I ran into some problems logistically, something that had nothing to do with Shrip Shop. They immediately started calling people to get it right. They gave me the option to cancel, even though the package was already shipped to my homeland. They took full responsibility for everything that got in the way from door to door. I am so very glad I chose to give it another shot and not cancel. Because I got some beautiful products now that I really didn’t wanna miss out on. So in short: high quality products and a very fine and personal service.

June 26, 2025
Unprompted review
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Reply from Shrig Shop

Thanks so much for this lovely review -- it made our day!

Rated 1 out of 5 stars

Terrible Delivery Service

I ordered this item for a friend as a present. So far it has not arrived. UPS have been zero help so far and frankly i think the service is very sub optimal. The shipping charges were very high for this item and the fact that it has not arrived really takes the piss.
I ordered on 12th June, its now the 24th and so far we are no wiser as to where the delivery is!

June 12, 2025
Unprompted review
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Reply from Shrig Shop

Hi HW, so sorry to hear that your package got delayed. Can you please email info@shrigleyshop.com so we can help get this resolved for you, or give you a refund if it can't be? It would be great if you can get in touch with us as soon as possible so we can help you sort this out.

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Rated 5 out of 5 stars

Lovely poster and great customer service

Lovely poster and great customer service. First one arrived damaged but they couldn’t have been more helpful. Second one arrived really quickly in perfect condition and is now hanging in my kitchen.

June 13, 2025
Unprompted review
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Reply from Shrig Shop

Thanks Mrs Morgan, it was a pleasure getting things resolved for you

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Rated 5 out of 5 stars

Great art postcards

Great art postcards, reasonably priced and quickly delivered.

May 5, 2025
Unprompted review
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Reply from Shrig Shop

Thanks so much Lucy

Rated 5 out of 5 stars

Easy order and excellent quality

Easy order and excellent quality - I ordered six 'postcards' and they're brilliant. Delivery was fairly quick consider it was Netherlands to UK and reasonably priced.
Would purchase again!

May 20, 2025
Unprompted review
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Reply from Shrig Shop

Thanks so much Vivian, we appreciate your review :)

Rated 4 out of 5 stars

Great but sort postage cost 🙃

I wanted to order but £10 postage to NI was excessive. I spoke to their customer service who explained they send from the Netherlands and this is why the cost. They offered to fulfill my order with £7 postage as it would fit through the letter box which I appreciated but j do think they really need to look at their postage pricing in general. Otherwise the service was excellent and the quality of the items was superb.

May 9, 2025
Unprompted review
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Reply from Shrig Shop

Hi Samantha, thanks for taking the time to give us feedback on TrustPilot. We do regularly review our shipping costs, and unfortunately as we are based in Denmark (you're not the first to muddle that up :) ), the costs of sending stuff from here is just high, as it's an expensive country.

We do everything we can to make our pricing reasonable across the board, and we hope that in future you can consolidate a few items into a single order, to keep the shipping cost low relative to the overall cart.

Also, email us when you place your next order and we'll throw in a free sticker pack for you, to thank you for taking the time to give this detailed feedback.

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Rated 5 out of 5 stars

They sent it quickly as I needed the…

They sent it quickly as I needed the bag for a present. Lovely quality item. Really pleased with the service.

April 22, 2025
Unprompted review
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Reply from Shrig Shop

Thanks so much for taking the time to review us Tamsin :)

Rated 5 out of 5 stars

Shrig Shop always brings a smile to my…

Shrig Shop always brings a smile to my face. The postcards are of extremely high quality on heavy paper. Can't wait to send the Zodiac cards to appropriate recipients. Will be buying more from Shrig Shop.

April 23, 2025
Unprompted review
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Reply from Shrig Shop

That's great to hear Paula -- I'm sure the lucky recipients will LOVE them. And we look forward to welcoming you back to our shop soon :)

Rated 5 out of 5 stars

The buttons and patches are very nicely…

The buttons and patches are very nicely made. Quick and fairly priced shipping . Good communication as well

April 22, 2025
Unprompted review
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Reply from Shrig Shop

That's great to hear Bryan, thanks for taking the time to review us on Trustpilot

Rated 4 out of 5 stars

Fast international shipping

Fast shipping to US, but poster cannister not sealed tightly for international delivery - it opened, but item not damaged. Great quality product!

April 16, 2025
Unprompted review
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Reply from Shrig Shop

Hi Mia, sorry to hear that the poster cap popped off in transit. Despite our best efforts this happens from time to time. Please email us (info@shrigleyshop.com) and we will make sure to give you something nice for your next order :)

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Rated 5 out of 5 stars

Love the design

Love the design - perfect for a daughter who runs a business helping new parents get their new borns into a sleep pattern

April 19, 2025
Unprompted review
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Reply from Shrig Shop

That's so lovely to hear Geva, thanks for taking the time to review us on Trustpilot

Rated 5 out of 5 stars

Easy, quick and high quality

The store was easy to use and the prices were fair for art that I love. Delivery was quick and everything was really nicely packaged up, and is of even higher quality than I was expecting.

April 9, 2025
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks so much for taking the time to review us on Trustpilot, we really appreciate it

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