All was fine.The only small annoyamce - we booked the smallest car, mainly becuase we planned to visit the Costiera Amalfitana. On arrival we were given a bigger Citroen SUV style mid-sized vehicle.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have rented many times with SBC over past 10 years, and for Italy they are a solid average operator. Including language barriers (i speak a bit of italian) and the typical almost helpful italian work... See more
Company replied
Big shout out to Simone and all the team at Sicily by car at Malpensa Airport T2. Seamless process from start to finish, great and well maintained modern car. Will most definitely be a returning... See more
Company replied
This is actualy 4,9. They didn't make tricks with damages (I didn't buy incurance), all went smoothly and preauthorisation was released within 1 hr. Except little flexibility (I came 1 hr to soon... See more
Company replied
Company details
Written by the company
Sicily by Car S.p.A. Compagnia leader nel settore dell'autonoleggio, è stata fondata nel 1963 da Tommaso Dragotto, che ha iniziato la propria scommessa imprenditoriale con un parco auto costituito da una Fiat 1300, una Fiat 1100 e due Fiat 500. In seguito ad un programma di espansione aziendale e commerciale, e grazie all'esperienza e professionalità del team di Direzione che ha permesso alla Compagnia di diventare una vera realtà nazionale, dal 1997 la Sicily by Car , varca i confini regionali ed assicurandosi un mercato di più vaste dimensioni. Sicily by Car ha avuto nel corso degli anni uno sviluppo costante ed è presente in tutte le principali città italiane con oltre 60 uffici. Oggi dispone di una flotta di oltre 20.000 vetture. Nella nostra flotta potrai trovare dalle piccole utilitarie per spostarti agevolmente nel traffico cittadino, alle auto decappottabili per riscoprire il piacere di una guida brillante e dinamica, fino alle auto di lusso per non passare inosservati. Se ti occorre spazio per un soggiorno con la tua famiglia o con i tuoi amici più cari, una station wagon o un minivan 9 posti potrebbe essere la tua soluzione di noleggio su misura. Se hai bisogno di un mezzo per trasportare merci voluminose legate alla tua attività lavorativa o perché devi effettuare un trasloco, avrai a disposizione un'intera gamma di furgoni su misura per te. I nostri veicoli elettrici sono il vanto di un'azienda come la nostra, che da sempre guarda al futuro e che ha a cuore il rispetto dell'ambiente e lo sviluppo eco-sostenibile. Negli ultimi anni la nostra offerta si è ampliata per venire incontro alla domanda di flessibilità da parte della clientela. Oltre al rent a car a breve termine e a prezzi economici, da sempre il nostro core business, nei nostri uffici in Italia si sono aggiunte nuove soluzioni di noleggio auto.
Contact info
via Galileo Galilei, 10/h, 39100, Bolzano, Italy
- 0916390111
- prenotazioni@sbc.it
- sicilybycar.it
4.4
Excellent
47K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sicily by Car
Thank you for taking your time to give us your feedback. We are looking forward to see you again in our locations!
Marcello
The car was O. K.
The car was O. K. exactly what I was expecting. The check in was spectacular. Five minutes and I was out. The car was clean and worked perfectly.
April 25, 2026
Reply from Sicily by Car
Thank you for taking the time to leave a review about your 5 star experience!
Donatella
Reply from Sicily by Car
Thank you Rr for taking your time to give us your feedback. We are looking forward to see you again in our locations!
Marcello
Reply from Sicily by Car
Thank you so much for your positive feedback! We appreciate your words and are glad that your experience with us was great. We constantly strive to provide the best customer service and we are glad to know that we have succeeded!
Marcello
Brilliant customer service at the…
Brilliant customer service at the airport, fast and efficient- easy access to the car.
April 25, 2026
Reply from Sicily by Car
Thank you Stef! We are happy to read your comment, we look forward to seeing you soon in our offices for your next rentals!
Donatella
Refused Reservation
The app clearly states that they accept debit card payments - they ottorize it and when you go to Italy on the counter they leave you empty handed stating that the app is bugged and you can't pay with debit card. They don't offer you any kind of solution. Gross negligence. Never again!!!
April 10, 2026
Unprompted review
Reply from Sicily by Car
Dear Customer,
We are sorry to read your negative experience and we acknowledge your feedback. We regret to inform you that, as stated in our terms and conditions, vehicle delivery is subject to the sole discretion of the counter agent.
Sicily by car
Customer Experience Team
Reply from Sicily by Car
Thank you so much for your positive feedback! We appreciate your words and are glad that your experience with us was great. We constantly strive to provide the best customer service and we are glad to know that we have succeeded!
Marcello
All good, only missing info where to return the car
No problems with car, everything was good. We couldn't find the car based on the point on the map which you get after scanning the QR code. And the best would be to send some informations to email or just paper in the car with map - where to return the car. Because there is no information about this, only signs on roads which you may not notice.
April 25, 2026
Reply from Sicily by Car
Thanks for sharing your opinion, it's very important for us! We are waiting for you for your next rental!
Donatella
Efficient handling
The offered car was fine, very correct employees. Efficient handling
April 25, 2026
Reply from Sicily by Car
Your review has totally cheered us up! Thank you for taking the time to leave us some nice words. We are glad we were able to satisfy you and hope you will continue to be satisfied with our services!
Marcello
Reply from Sicily by Car
Wow thank you Calin! We are thrilled to read your comment! We look forward to your next rentals!
Donatella
Easy to pick up and dropp off
April 25, 2026
Reply from Sicily by Car
Thank you for taking the time to leave a review about your 5 star experience!
Donatella
Reply from Sicily by Car
Thank you! It is a great satisfaction to read your words! We hope to see you in our vehicles again soon!
Donatella
Reply from Sicily by Car
Thank you! We are happy to read your compliments! We look forward to seeing you in our offices soon!
Donatella
Best car hire in Italy
Excellent service with smile from the lady at the counter and staff at the booking desk.
Fast efficient check in.
No pressure to purchase additional insurance cover.
Super clean and new car .
Easy return
April 25, 2026
Reply from Sicily by Car
Thank you! It is a great satisfaction to read your words! We hope to see you in our vehicles again soon!
Donatella
Kindness of staff but difficulties at…
Kindness of staff but difficulties at the checkin counter
April 19, 2026
Reply from Sicily by Car
Thanks for sharing your opinion, it's very important for us! We are waiting for you for your next rental!
Donatella
Excellent experience
I had an excellent experience with Sicily By Car and can honestly say it’s one of the best car rental experiences I’ve had. From start to finish, everything was handled professionally. The check-in process was smooth and efficient, with friendly staff who made everything clear and straightforward.
The check-out was just as easy with Mario, with no unnecessary delays or complications. The car itself was in great condition—clean, comfortable, and reliable throughout the trip.
Overall, I was very impressed with the level of service and quality provided. I would definitely recommend Sicily By Car to anyone looking for a hassle-free and professional car hire experience.
April 24, 2026
Reply from Sicily by Car
Thank you Customer! We are happy to read your compliments! We look forward to seeing you in our offices soon!
Donatella
Reply from Sicily by Car
Thank you! Every day we do our work with passion, and your words fill us with pride!
Donatella
Great customer experience
Quick service at the desk, customer oriented, good payment methods. Also friendly people at the desk, and while returning the car. The car was very good and clean. No hoops to jump through.
April 24, 2026
Reply from Sicily by Car
Thank you Mrdevis! We are happy to read your compliments! We look forward to seeing you in our offices soon!
Donatella
Reply from Sicily by Car
Thank you Marko! Customer satisfaction is our priority! We look forward to seeing you in our offices soon!
Donatella
THE STAFF HAVE TO EXPLAIN ABOUT THE CAR…
THE STAFF HAVE TO EXPLAIN ABOUT THE CAR WHEN THEY GET THR CAR TO THR DRIVER. NOT JUST GIVE THE KEY. THANK YOU
April 24, 2026
Reply from Sicily by Car
We are happy that your experience was positive and we will work hard to earn 5 stars next time!
Marcello
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.